Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Generating 404 Errors but the Pages Exist
-
Hey
I have recently come across an issue with several of a sites urls being seen as a 404 by bots such as Xenu, SEOMoz, Google Web Tools etc. The funny thing is, the pages exist and display fine.
This happens on many of the pages which use the Modx CMS, but the index is fine. The wordpress blog in /blog/ all works fine.
The only thing I can think of is that I have a conflict in the htaccess, but troubleshooting this is difficult, any tool I have found online seem useless.
Have tried to rollback to previous versions but still does not work.
Anyone had any experience of similar issues?
Many thanks
K.
-
FYI, we finally found our error. The short URL turned out to be the same name as the folder (photo-gallery) so once this was changed, wordpress was able to access the correct path. A bit of custom javascript had to be amended as well, but that was limited to our custom code. Using your web-sniffer.net link we were able to test immediately and fix it fairly quickly. Thank you for your help!
-
That's true Ryan I guess it is coding related really.
Issues like this are a real pain in the ass. And most people don't even check WMT to realise the issues exist. TBH, I don't check as often as I should.
-
I agree with you Paul.
As you pointed out one possible cause is a CMS-related issue which I would refer to as "coding" meaning something in the code which was used to present the website. Perhaps there is a better way to phrase it but nothing comes to mind at the moment.
Another possibility you mentioned is Litespeed which would be a server-side issue directly. Either way, it is a legitimate issue which should be addressed.
-
FWIW, I don't think it's a coding issue. If it were coding, it would either show a 200OK or it would show a 404. It wouldn't sometimes serve a 404.
If you're using Litespeed, I'd guarantee that is the issue and if you're using Joomla, it's another prime culprit.
-
Please keep in mind, that 404 error does not mean the page doesn't exist. It means your server, is sending a response code to indicate that it doesn't exist.
When I installed Litespeed on my server, this issue happened over and over again.
I believe Joomla for example, has some kind of security module that serves a 404 if a single IP requests a page too many times. I remember running SEOFrog on a friends Joomla site and tons of 404's were showing up.
-
Dev team are looking into it, must be quite a complex htaccess issue. Will get to the bottom of it this week and post any findings.
-
Thanks Ryan! I will get it looked at...Sue
-
@DentalID, the same reply I offered to Guy applies for you as well. This is an SEO issue which does need to be fixed. Something on your end is causing the page to show with a 403 response code. You really need a programmer to get in there and determine the root cause of the issue. You could try asking your web host if you have managed hosting, but this level of assistance would normally be outside the support of managed hosting.
-
Guy,
In looking at the page this appears to be a legitimate problem. Your server settings allow you to present a page with any header code you wish. You can 301 a page but still present the page with a 200 code if you want. Presently it appears the page is being presented fine but your server is offering a 404 header code.
I can't tell the actual source of the problem other then to say it appears to be on your end and should be fixed. I originally looked at the code with the MOZbar but then checked independently with another tool as well. http://web-sniffer.net/
All tools show a 404 header code for the page. This response code is generated by your web server.
-
We are having a similar problem with this URL: http://dentalimplantsportland.com/photo-gallery/ and also the following locations:
http://cosmeticdentistportland.net/photo-gallery/
http://dentalveneersportland.com/photo-gallery/
SEO Moz and Google webmaster tools show it as a 403 error but the pages display fine. I am not able to tell if this is really a problem for SEO or if we should reconstruct this gallery system and would really love your input.
This is Wordpress with a Spry gallery...
Thanks so much!
-
It is just a small affiliate site I am looking at - this page creates a 404.
http://www.insure-uk.com/post-office-car-insurance.html
Currently testing on some beta servers. Hopefully should fix soon as otherwise it will lose indexation.
-
I also see this now and again, but next crawl they fix themselfs. i assume robots can not always reach page for a number of reasons
-
Can you offer an example of a URL which is causing this problem?
-
I have had the same issues, I think it is often the bot's problem
Just to be certain check your links are correct and manually test them. Also ensure your sitemap is up to date and that you are not blocking the crawlers with metarobots, robots.txt, or some weird stuff in htaccess.
I have found that renaming pages or moving them will often cause 404 issues with crawlers
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do 403 Forbidden errors from website pages hurt rankings?
Hi All, I noticed that our website has lot of 403 errors across different pages using the tool http://www.deadlinkchecker.com/. Do these errors hurt website rankings? Thanks
Intermediate & Advanced SEO | | vtmoz0 -
Not found errors (404) due to being hacked
Hi Moz Guru's Our website was hacked a few months ago, since then we have taken various measures, last one being redesigning the website all together and removing it from a WordPress platform. So far all is going well, except that the 404 not found errors keeps coming up in Google Webmaster tools. The URLs are spam pages that were created by the virus. And these spam pages have been indexed by Google, and now we are struggling to get rid of them. Is there any way we can deal with these 404 spam pages links? Is marking all of them as fixed in the webmaster tools - search console- crawl errors helpful in any way? Can this have a negative impact on the SEO ? Looking forward to your answers. Many thanks.
Intermediate & Advanced SEO | | monicapopa0 -
On 1 of our sites we have our Company name in the H1 on our other site we have the page title in our H1 - does anyone have any advise about the best information to have in the H1, H2 and Page Tile
We have 2 sites that have been set up slightly differently. On 1 site we have the Company name in the H1 and the product name in the page title and H2. On the other site we have the Product name in the H1 and no H2. Does anyone have any advise about the best information to have in the H1 and H2
Intermediate & Advanced SEO | | CostumeD0 -
Hreflang and paginated page
Hi, I can not seem to find good documentation about the use of hreflang and paginated page when using rel=next , rel=prev
Intermediate & Advanced SEO | | TjeerdvZ
Does any know where to find decent documentatio?, I could only find documentation about pagination and hreflang when using canonicals on the paginated page. I have doubts on what is the best option: The way tripadvisor does it:
http://www.tripadvisor.nl/Hotels-g187139-oa390-Corsica-Hotels.html
Each paginated page is referring to it's hreflang paginated page, for example: So should the hreflang refer to the pagined specific page or should it refer to the "1st" page? in this case:
http://www.tripadvisor.nl/Hotels-g187139-Corsica-Hotels.html Looking foward to your suggestions.0 -
Is it a problem to use a 301 redirect to a 404 error page, instead of serving directly a 404 page?
We are building URLs dynamically with apache rewrite.
Intermediate & Advanced SEO | | lcourse
When we detect that an URL is matching some valid patterns, we serve a script which then may detect that the combination of parameters in the URL does not exist. If this happens we produce a 301 redirect to another URL which serves a 404 error page, So my doubt is the following: Do I have to worry about not serving directly an 404, but redirecting (301) to a 404 page? Will this lead to the erroneous original URL staying longer in the google index than if I would serve directly a 404? Some context. It is a site with about 200.000 web pages and we have currently 90.000 404 errors reported in webmaster tools (even though only 600 detected last month).0 -
Blocking Pages Via Robots, Can Images On Those Pages Be Included In Image Search
Hi! I have pages within my forum where visitors can upload photos. When they upload photos they provide a simple statement about the photo but no real information about the image,definitely not enough for the page to be deemed worthy of being indexed. The industry however is one that really leans on images and having the images in Google Image search is important to us. The url structure is like such: domain.com/community/photos/~username~/picture111111.aspx I wish to block the whole folder from Googlebot to prevent these low quality pages from being added to Google's main SERP results. This would be something like this: User-agent: googlebot Disallow: /community/photos/ Can I disallow Googlebot specifically rather than just using User-agent: * which would then allow googlebot-image to pick up the photos? I plan on configuring a way to add meaningful alt attributes and image names to assist in visibility, but the actual act of blocking the pages and getting the images picked up... Is this possible? Thanks! Leona
Intermediate & Advanced SEO | | HD_Leona0 -
Does Google crawl the pages which are generated via the site's search box queries?
For example, if I search for an 'x' item in a site's search box and if the site displays a list of results based on the query, would that page be crawled? I am asking this question because this would be a URL that is non existent on the site and hence am confused as to whether Google bots would be able to find it.
Intermediate & Advanced SEO | | pulseseo0 -
External 404 vs Internal 404
Which one is bad? External - when someone adds an incorrect link to your site, maybe does a typo when linking to an inner page. This page never existed on your site, google shows this as a 404 in Webmaster tools. Internal - a page existed, google indexed it, and you deleted it and didnt add a 301. Internal ones are in the webmaster's control, and i can understand if google gets upset if it sees a 404 for a URL that existed before, however surely "externally created" 404 shoudnt cause any harm cause that page never existed. And someone has inserted an incorrect link to your site.
Intermediate & Advanced SEO | | SamBuck0