Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Save 36% now!
      Moz Pro

      Save 36% now!

      Sign up
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      Save 36% now!
      Moz Pro

      Save 36% now!

      Sign up
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Research & Trends
    3. White Hat / Black Hat SEO
    4. Website not listing in google - screaming frog shows 500 error? What could the issue be?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Website not listing in google - screaming frog shows 500 error? What could the issue be?

    White Hat / Black Hat SEO
    3
    4
    2181
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Heehaw
      Heehaw last edited by

      Hey,

      http://www.interconnect.org.uk/ - the site seems to load fine, but for some reason the site is not getting indexed.   I tried running the site on screaming frog, and it gives a 500 error code, which suggests it can't access the site?  I'm guessing this is the same problem google is having, do you have any ideas as to why this may be and how I can rectify this?

      Thanks,

      Andrew

      1 Reply Last reply Reply Quote 0
      • Heehaw
        Heehaw last edited by

        Thanks - I'll get in touch with their hosting provider asap.

        1 Reply Last reply Reply Quote 0
        • Devanur-Rafi
          Devanur-Rafi last edited by

          Hi Andrew,

          The server on which your website is hosted is throwing a 500 server-side error. You better contact the hosting provider and get the issue fixed. You can use the HTTP header status checkers online like, web-sniffer.net and put the URL, http://www.interconnect.org.uk

          All the other tools like W3C validator, http://builtwith.com/interconnect.org.uk etc gave the same result:

          500 Internal Server Error

          Best,

          Devanur Rafi

          1 Reply Last reply Reply Quote 1
          • GPainter
            GPainter last edited by

            Have you looked in webmaster tools as it may tell you in there under crawl errors ?

            1 Reply Last reply Reply Quote 1
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • PhotoMattJames

              Significant "Average Position" dips in Search Console each time I post on Google My Business

              Hi everyone, Several weeks ago I noticed that each Wednesday my site's Average Position in Search Console dipped significantly. Immediately I identified that this was the day my colleague published and back-linked a blog post, and so  we spent the next few weeks testing and monitoring everything we did. We discovered that it was ONLY when we created a Google My Business post that the Average Position dipped, and on the 1st July we tested it one more time. The results were the same (please see attached image). I am 100% confident that Google My Business is the cause of the issue, but can't identify why. The image I upload belongs to me, the text isn't spammy or stuffed with keywords, the Learn More links to my own website, and I never receive any warnings from Google about the content. I would love to hear the community's thoughts on this and how I can stop the issue from continuing. I should note, that my Google My Business insights are generally positive i.e. no dips in search results etc. My URL is https://www.photographybymatthewjames.com/ Thanks in advance Matthew C0000OTrpfmNWx8g

              White Hat / Black Hat SEO | | PhotoMattJames
              0
            • igniterman75

              Why is this site ranked #1 in Google with such a low DA (is DA not important anymore?)

              Hi Guys, Would you mind helping me with the below please? I would like to get your view on it and why Google ranks a really new domain name #1 with super low domain authority? Or is Domain Authority useless now in Google? It seems like from the last update that John Mueller said that they do not use Domain Authority so is Moz Domain Authority tool not to take seriously or am I missing something? There is a new rehab in Thailand called https://thebeachrehab.com/ (Domain authority 13)It's ranked #1 in Google.co.th for these phrases: drug rehab thailand but also for addiction rehab thailand. So when checking the backlink profile it got merely 21 backlinks from really low DA sites (and some of those are really spammy or not related). Now there are lots of sites in this industry here which have a lot higher domain authority and have been around for years. The beach rehab is maybe only like 6 months old.  Here are three domains which have been around for many years and have much higher DA and also more relevant content. These are just 3 samples of many others... <cite class="iUh30">https://www.thecabinchiangmai.com (Domain Authority 52)</cite>https://www.hope-rehab-center-thailand.com/ (Domain Authority 40)https://www.dararehab.com (Domain Authority 32) These three sites got lots of high DA backlinks (DA 90++)  from strong media links like time.com, theguardian.com, telegraph.co.uk etc. (especially thecabinchiangmai.com) but the other 2 got lots of solid backlinks from really high DA sites. So when looking at the content, thebeachrehab.com has less content as well. Can anyone have a look and let me know your thoughts why Google picks a brand new site, with DA 13 and little content in the top compared to competition?  I do not see the logic in this? Cheers
              John

              White Hat / Black Hat SEO | | igniterman75
              0
            • AndrisZigurs

              What to do with internal spam url's google indexed?

              I am in SEO for years but never met this problem. I have client who's web page was hacked and there was posted many, hundreds of links, These links has been indexed by google. Actually these links are not in comments but normal external urls's. See picture. What is the best way to remove them? use google disavow tool or just redirect them to some page? The web page is new, but ranks good on google and has domain authority 24. I think that these spam url's improved rankings too 🙂 What would be the best strategy to solve this. Thanks. k9Bviox

              White Hat / Black Hat SEO | | AndrisZigurs
              0
            • HuptechWebseo

              Robots.txt file in Shopify - Collection and Product Page Crawling Issue

              Hi, I am working on one big eCommerce store which have more then 1000 Product. we just moved platform WP to Shopify getting noindex issue. when i check robots.txt i found below code which is very confusing for me. **I am not getting meaning of below tags.** Disallow: /collections/+ Disallow: /collections/%2B Disallow: /collections/%2b Disallow: /blogs/+ Disallow: /blogs/%2B Disallow: /blogs/%2b I can understand that my robots.txt disallows SEs to crawling and indexing my all product pages. ( collection/*+* ) Is this the query which is affecting the indexing product pages? Please explain me how this robots.txt work in shopify and once my page crawl and index by google.com then what is use of Disallow: Thanks.

              White Hat / Black Hat SEO | | HuptechWebseo
              0
            • RobinJA

              Does Google and Other Search Engine crawl meta tags if we call it using react .js ?

              We have a site which is having only one url and all other pages are its components. not different pages. Whichever pages we click it will open show that with react .js . Meta title and meta description also will change accordingly. Will it be good or bad for SEO for using this "react .js" ? Website: http://www.mantistechnologies.com/

              White Hat / Black Hat SEO | | RobinJA
              0
            • A_Q

              Duplicate product content - from a manufacturer website, to retailers

              Hi Mozzers, We're working on a website for a manufacturer who allows retailers to reuse their product information. Now, this of course raises the issue of duplicate content. The manufacturer is the content owner and originator, but retailers will copy the information for their own site and not link back (permitted by the manufacturer) - the only reference to the manufacturer will be the brand name citation on the retailer website. How would you deal with the duplicate content issues that this may cause. Especially considering the domain authority for a lot of the retailer websites is better than the manufacturer site? Thanks!!

              White Hat / Black Hat SEO | | A_Q
              0
            • Bodie

              Google places VS position one ranking above the places.

              Hi Guys, Will creating a new Google places listing for a business have any effect their current position one spot for their major geo location keyword? I.e restaurants perth - say they are ranking no 1 above all the places listings if they set up a places listing would they lose that position and merge with all the other places accounts? Or would they have that listing as well as the places listing? I have been advised it could be detrimental to set up the places account if this is the case does anyone know any ways around this issue as the business really needs a places page for google maps etc. Appreciate some guidance Thanks. BC

              White Hat / Black Hat SEO | | Bodie
              0
            • ayetti

              Is the SORBS-SPAM list a big deal?

              Someone here pointed out that my server ip is on the SORBS-SPAM list and I was wondering if this was a big deal, and how it might have got there, and I would go about getting it off the list?

              White Hat / Black Hat SEO | | ayetti
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.