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        4. Schema, aggregate ratings and trustpilot

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        Schema, aggregate ratings and trustpilot

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        • eyephone
          eyephone last edited by

          Hi!

          I'm looking to include rich snippets on some of my product sites, such as price etc.

          In addition, it would be nice to include our overall ratings (from Trustpilot) on the different pages. 
          However, I've been looking all over, and haven't really found a clear answer, as to if this is even in adherence with the Google guidelines.

          As it is our company overall, and not the specific products that are being rated, I have done it likes this (on product pages):

          name of organization
          248
          8,2
          10.

          • other product-specific information

          Would this be against guidelines?

          1 Reply Last reply Reply Quote 0
          • eyephone
            eyephone @max.favilli last edited by

            Okay, but I would just like to follow guidelines, in case Google spots it 🙂

            1 Reply Last reply Reply Quote 0
            • max.favilli
              max.favilli @eyephone last edited by

              That's a common cheating technique (Product schema in place of Organization), so far I never saw google spotting it.

              eyephone 1 Reply Last reply Reply Quote 0
              • eyephone
                eyephone @DirkC last edited by

                I will test it, Dirk, and get back to you. At the moment, we have star ratings for a specific product page in SERP. Today I've changed the classification from

                toand I will keep an eye on what happens to the stars.

                Thank you all for your help 🙂

                1 Reply Last reply Reply Quote 0
                • eyephone
                  eyephone @max.favilli last edited by

                  It is clear - however maybe not what I hoped for 🙂
                  On Trustpilot, it is our company's services AND products that are being rated, and not a specific product, necessarily.
                  So maybe in this case I should stick to one aggregate rating for the company.

                  I will however test it. By mistake I classified the aggregate rating on the product page with

                  instead of , and in Google, star ratings have appeared for this specific product. However, since this is not accurate, I have changed it to the "organization", and I will check if/when Google removes the star rating from the product page in SERP

                  max.favilli 1 Reply Last reply Reply Quote 0
                  • max.favilli
                    max.favilli @eyephone last edited by

                    I would expect product pages to have AggregateRating markup for that specific product. Not for the organization. Google is not going to show that rating anyway, so why put it there?

                    Keep in mind, you want star rating to appear in SERP because will improve CTR.

                    To have star rating appear in SERP you need markup and a user query matching the target of the rating.

                    Let's assume you sell vegetables and your organization name is "Veggie Inc".

                    Would you expect the product page for "Early Girl Tomato" to show up in SERP when people search for "Veggie Inc."? Unlikely. So if you add organization aggregate rating markup on that page no one will see that.

                    Do you think the star rating will appear on "Early Girl Tomato" page for other queries? No way.

                    Best practice is Organization AggregateRating on 1 page, usually the homepage, which people will likely search for using your brand as query, a query which will match your Organization name...

                    Hope I was clear.

                    eyephone 1 Reply Last reply Reply Quote 1
                    • DirkC
                      DirkC last edited by

                      You can put in all your product pages. It seems a logical thing to do both for your company & and your users - a good score from a reliable source will reassure potential buyers that you're a serious company that can be trusted to buy stuff.

                      I am not sure if the aggregate rating will be displayed in the SERP's (most examples you see are ratings & reviews for individual products), but it will certainly do no harm.

                      rgds,

                      Dirk

                      eyephone 1 Reply Last reply Reply Quote 1
                      • eyephone
                        eyephone @max.favilli last edited by

                        Thank you!

                        I'm definitily using the aggegate rating, only, at the moment. If I'll include reviews at a later point, I will be sure to add an additional schema.

                        Question - can I use the aggregate rating for my organization on more than one of my (product) pages, as long as it is only one time per page?

                        max.favilli 1 Reply Last reply Reply Quote 0
                        • max.favilli
                          max.favilli last edited by

                          In addition to all the good things said by others. Be careful about the following:

                          1. if you add AggregateRating markup for "ACME Inc." it will probably (as you may know google takes into account a variety of factors, not just the markup presence) show up, when people are querying for "ACME Inc.", but if your organization is "Potato and Tomato Inc.", and the user query is "Potato Tomato" won't show up.
                          2. don't confuse google guidelines for "Reviews" with "AggregateRating", you may have multiple reviews on the same page all nicely marked up, it's perfectly fine for google, but you may have only one AggregateRating markup per page.

                          Of course you can have AggregateRating plus additional schema.org markup on the same page, like reviews, but only one AggregateRating markup.

                          eyephone 1 Reply Last reply Reply Quote 2
                          • eyephone
                            eyephone @DirkC last edited by

                            Thank you so much Dirk
                            That helps 🙂

                            Kind regards
                            Trine

                            1 Reply Last reply Reply Quote 0
                            • DirkC
                              DirkC last edited by

                              It is inline with Google policies as long as you add the rating to your organisation & not to an individual product.

                              If you check the different guidelines
                              (sources: https://developers.google.com/structured-data/policies & https://developers.google.com/structured-data/rich-snippets/reviews)

                              • When you have multiple entity types on a page, we recommend you mark up all entities on that page to help Google algorithms better understand and index your content  
                                => OK -both organisation & product are being tagged
                              • Make sure the review or ratings markup refers clearly to a specific product or service as shown in the examples above
                                => OK - aggregate reviews are done on item: organisation
                              • Review and rating markup should be used to provide review and/or rating information about a specific item, not about a category or a list of items.
                                => same as above
                              • Make sure the reviews and ratings you mark up are readily available to users from the marked-up page. It should be immediately obvious to users that the page has review or ratings content.
                                => I imagine you put the rating quite visible on the page, you probably also provide a link to the original source (trustpilot)

                              Don't see any issue here.

                              rgds,

                              Dirk

                              eyephone 1 Reply Last reply Reply Quote 1
                              • eyephone
                                eyephone @DirkC last edited by

                                Hi Dirk

                                Thank you for you answer

                                The product-specific info would be in a separate markup, but on product-basis, as that info relates to that specific product:

                                and so on

                                The mark-up is working, according to Googles testing tool, so I guess my question is rather focused on, whether or not I'm following Google's guidelines, inserting aggregated ratings for the organization (collected through a third party app) on my product pages

                                /

                                1 Reply Last reply Reply Quote 0
                                • DirkC
                                  DirkC last edited by

                                  Hi,

                                  The tagging seems to be on organisation level and looks ok on first sight (you can always check the tag inside WMT or using this tool . From your question I do not really understand where you add the product specific info. Normally they should be in two separate itemtypes: organisation / product (the one for the product should be without the aggregate rating - as this only exist for the organisation & not for the product).

                                  You could check the example on https://schema.org/LocalBusiness (scroll to the bottom) for the tagging of your organisation. For the product - you could check the tagging on https://schema.org/Product (idem).

                                  Hope this helps,

                                  Dirk

                                  eyephone 1 Reply Last reply Reply Quote 1
                                  • eyephone
                                    eyephone @PatrickDelehanty last edited by

                                    Hi Patrick,

                                    Thank you for your reply

                                    It is the ratings from a third party app (called Trustpilot).
                                    Every time a person makes a purchase on our site, they get an invitation to rate our business (webshop, products, service).

                                    My site is an online webshop, and not a local business, so the info listed is metatags (RDFa's) from schema.org.
                                    So basically, what I want to do is to include these ratings on my product pages.

                                    Did that make sense?

                                    1 Reply Last reply Reply Quote 0
                                    • PatrickDelehanty
                                      PatrickDelehanty last edited by

                                      Hi there

                                      Are these ratings on the website? If not, you can look into tags. Here is more information on the Schema.org site.

                                      You may also want to look into Google+ Business pages, verifying that page, and linking it to your website.

                                      From there, you can see snippets appear in your SERPs. I would also look into Moz Local to help you get on listings that assist in these reviews.

                                      Hope this helps! Let me know if you have any questions or comments, or if I am missing the point of the question. Good luck!

                                      eyephone 1 Reply Last reply Reply Quote 1
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