• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. I added a WP Customer Reviews plugin but nothing seems to appear on Google search

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        I added a WP Customer Reviews plugin but nothing seems to appear on Google search

        Technical SEO
        4
        5
        3921
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • captainjoe
          captainjoe last edited by

          Hi,

          I've added the wordpress Wp Customer Reviews plugin to a my client's website and we brought some past clients to put on reviews in order to empower the hReview factor.

          Google as scraped the website several times since but we don't see any change in the organic serp.

          Can you please tell me if I've done something wrong or I forgot something?

          That's the website - Capital Garage Door

          Thanks!

          1 Reply Last reply Reply Quote 0
          • gowebsol
            gowebsol last edited by

            Hi Schlomi.

            I'm Joey, one of the developers of WP Customer Reviews. I apologize for not seeing this earlier, but I'm glad I stumbled on it and very happy to help.

            Your question is one we get a lot. Carson sums it up best when he says you are at Google's mercy - they decide, and it's not just about the formatting of your snippets. You can see just how "hit and miss" it is by looking at the serps when you search on "powered by wp customer reviews"

            https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=%22powered%20by%20wp%20customer%20reviews%22&oq=%22po&aqs=chrome.0.69i59j69i57j0l4.1099j0j4

            As you can see, 20-25% of the listings have star ratings in the results. I'd love to see more, but it shows what's out there. The best thing you can do to improve your chances of ratings showing up in search is to upgrade - I see you are using version 2.8, which is several versions behind. We overhauled the plugin in September, which included improvements to the rich snippets.

            As an internet marketer, the intent of WP Customer Reviews was to get user generated content onto sites and have the ratings show up in SERPS. It does the job, but like always, Google decides what shows up.

            Thanks for using the plugin. If you have some ideas for improvements, drop me a line.

            1 Reply Last reply Reply Quote 0
            • Carson-Ward
              Carson-Ward last edited by

              Unfortunately, Google has been scaling back reviews quite a bit. We have several sites where we used to show up with star ratings on every page. Now we're lucky to get them to show up at all.

              I have noticed it relies a lot on the query. If you are trying to rank for local queries where Google pulls in a local pack, for example, they're really not likely to show your stars. Maybe this is to prevent confusion. Maybe it's to help themselves on Google Maps.

              Try doing a site: search with the exact URL. In my experience it's most likely to show up in low-competition searches, and nothing is less competitive than a site: search with your own site. For example https://www.google.com/search?q=site%3Ahttp%3A%2F%2Fwww.shopperapproved.com does seem to pull in stars.

              The good news: what you have is working.

              The bad news: you're at Google's mercy as to when your snippets will pull in. Page and domain authority (in Google's eyes) does seem to play a part, and the query will change things up. My advice is always to implement it, continue marketing, and wait for Google to realize you're really an awesome company/site with reviews worth highlighting.

              Unfortunately, there's no magic number of reviews or count of links. It just depends on competition in the SERP.

              1 Reply Last reply Reply Quote 0
              • captainjoe
                captainjoe @blakewenloe last edited by

                Thanks for the answer Blakewenloe

                It does have a rich snippet code that's why I'm wondering why it doesn't show anything.

                Can anyone tell how much time/reviews you need until Google starts showing the ratings on serp?

                1 Reply Last reply Reply Quote 0
                • blakewenloe
                  blakewenloe last edited by

                  Does the plugin include Google rich snippet code? If it's just a Wordpress review plugin without google's rich snippet code, Google isn't (as far as I know) going to display the reviews in the serp. Also, I notice that the reviews don't show the "gold stars" for the homepage (most of the time) but do for the subpages. I searched the "garage repair in victoria, va" keyword and it showed the stars from the actual google reviews.

                  Here's a free plugin that includes the rich snippet: https://wordpress.org/plugins/rich-reviews/

                  ShopperApproved has ridiculous pricing but it works well: http://www.shopperapproved.com/

                  There may be better options out there, but this should get your started. Good luck!

                  captainjoe 1 Reply Last reply Reply Quote 2
                  • 1 / 1
                  • First post
                    Last post

                  Browse Questions

                  Explore more categories

                  • Moz Tools

                    Chat with the community about the Moz tools.

                  • SEO Tactics

                    Discuss the SEO process with fellow marketers

                  • Community

                    Discuss industry events, jobs, and news!

                  • Digital Marketing

                    Chat about tactics outside of SEO

                  • Research & Trends

                    Dive into research and trends in the search industry.

                  • Support

                    Connect on product support and feature requests.

                  • See all categories

                  Related Questions

                  • RoxBrock

                    Robots.txt & meta noindex--site still shows up on Google Search

                    I have set up my robots.txt like this: User-agent: *
                    Disallow: / and I have this meta tag in my on a Wordpress site, set up with SEO Yoast name="robots" content="noindex,follow"/> I did "Fetch as Google" on my Google Search Console My website is still showing up in the search results and it says this: "A description for this result is not available because of this site's robots.txt" This site has not shown up for years and now it is ranking above my site that I want to rank for this keyword. How do I get Google to ignore this site? This seems really weird and I'm confused how a site with little content, that has not been updated for years can rank higher than a site that is constantly updated and improved.

                    Technical SEO | | RoxBrock
                    1
                  • Closetstogo

                    Abnormally high internal link reported in Google Search Console not matching Moz reports

                    If I'm looking at our internal link count and structure on Google Search Console, some pages are listed as having over a thousand internal links within our site. I've read that having too many internal links on a page devalues that page's PageRank, because the value is divided amongst the pages it links out to. Likewise, I've heard having too many internal links is just bad in general for SEO. Is that true? The problem I'm facing is determining how Google is "discovering" these internal links. If I'm just looking at one single page reported with, say, 1,350 links and I'm just looking at the code, it may only have 80 or 90 actual links. Moz will confirm this, as well. So why would Google Search Console report different? Should I be concerned about this?

                    Technical SEO | | Closetstogo
                    0
                  • segistics

                    How to avoid instead suggestion from Google search results ?

                    Hi, When I search for "Zotey" in google, the following message is being displayed. Showing results for zotye
                    Search instead for zotey Anyone let me know how to get rid of this conflict asap? Regards, Sivakumar.

                    Technical SEO | | segistics
                    0
                  • kevinbp

                    How to: Sub headings appears in google results

                    I notice that many sites have sub headings appearing below their google results. http://i.imgur.com/A5JxMKD.png
                    See image for example. Q: what are these called? and how do we get them? A5JxMKD.png

                    Technical SEO | | kevinbp
                    1
                  • CommercePundit

                    Image Indexing Issue by Google

                    Hello All,My URL is: www.thesalebox.comI have Submitted my image Sitemap in google webmaster tool on 10th Oct 2013,Still google could not indexing any of my web images,Please refer my sitemap - www.thesalebox.com/AppliancesHomeEntertainment.xml and www.thesalebox.com/Hardware.xmland my webmaster status and image indexing status are below, Can you please help me, why my images are not indexing in google yet? is there any issue? please give me suggestions?Thanks!

                    Technical SEO | | CommercePundit
                    0
                  • FedeEinhorn

                    Google not pulling my favicon

                    Several sites use Google favicon to load favicons instead of loading it from the Website itself. Our favicon is not being pulled from our site correctly, instead it shows the default "world" image. https://plus.google.com/_/favicon?domain=www.example.com Is the address to pull a favicon. When I post on G+ or see other sites that use that service to pull favicons ours isn't displaying, despite it shows up in Chrome, Firefox, IE, etc and we have the correct meta in all pages of our site. Any idea why is this happening? Or how to "ping" Google to update that?

                    Technical SEO | | FedeEinhorn
                    0
                  • Gordian

                    Does Google Bot accept Cookies

                    I am working with a per page results refinement that stores a cookie on the users computer and then keeps that same per page as the user goes around the site. I was just wondering if that was true for Google bot or Bing bot as well. Will they keep the cookie or would they not be able to accept it. I just want to know as I dont want different urls created if they can keep the cookie. Thanks!

                    Technical SEO | | Gordian
                    0
                  • NicB1

                    Image search and CDNs

                    Hi, Our site has a very high domain strength.  Although our site ranks well for general search phrases, we rank poorly for image search (even though our site has very high quality images). Our images are hosted on a separate CDN with a different domain.  Although there are a number of benefits to doing this, since they are on a different domain, are we not able to capitalize on our my site's domain strength?  Is there any way to associate our CDN to our main site via Google webmaster tools?  Has anyone researched the search ranking impacts due to storing your images on a CDN, given that your domain strength is very high? Curious on people's thoughts?

                    Technical SEO | | NicB1
                    0

                  Get started with Moz Pro!

                  Unlock the power of advanced SEO tools and data-driven insights.

                  Start my free trial
                  Products
                  • Moz Pro
                  • Moz Local
                  • Moz API
                  • Moz Data
                  • STAT
                  • Product Updates
                  Moz Solutions
                  • SMB Solutions
                  • Agency Solutions
                  • Enterprise Solutions
                  • Digital Marketers
                  Free SEO Tools
                  • Domain Authority Checker
                  • Link Explorer
                  • Keyword Explorer
                  • Competitive Research
                  • Brand Authority Checker
                  • Local Citation Checker
                  • MozBar Extension
                  • MozCast
                  Resources
                  • Blog
                  • SEO Learning Center
                  • Help Hub
                  • Beginner's Guide to SEO
                  • How-to Guides
                  • Moz Academy
                  • API Docs
                  About Moz
                  • About
                  • Team
                  • Careers
                  • Contact
                  Why Moz
                  • Case Studies
                  • Testimonials
                  Get Involved
                  • Become an Affiliate
                  • MozCon
                  • Webinars
                  • Practical Marketer Series
                  • MozPod
                  Connect with us

                  Contact the Help team

                  Join our newsletter
                  Moz logo
                  © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                  • Accessibility
                  • Terms of Use
                  • Privacy

                  Looks like your connection to Moz was lost, please wait while we try to reconnect.