• BBgmoro

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Turn SEO data into actionable content briefs

          Turn SEO data into actionable content briefs

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          Let your business shine with Listings AI

          Let your business shine with Listings AI

          Get found
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Access 20 years of data with flexible pricing
          Moz API

          Access 20 years of data with flexible pricing

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. Digital Marketing
        3. Paid Search Marketing
        4. Why does my google analytics show a massive discrepancy from facebook's reported website clicks?

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Why does my google analytics show a massive discrepancy from facebook's reported website clicks?

        Paid Search Marketing
        5
        6
        11917
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • spencerhjustice
          spencerhjustice last edited by

          We're running a Facebook news feed ad that is pointing at our homepage. Facebook says that for yesterday there were 47 website clicks. Google analytics shows 15 total visitors from facebook with 3 of them landing on the homepage. I understand that there is likely going to be some discrepancy with users accidentally clicking and clicking back before the page loads, but this seems a little insane. I tested the ad using a page that pulls the Analytics cookie data using php and it is working properly so I don't understand what's happening. The url isn't tagged with utm parameters, which is going to be fixed.  Anyone experience this or have any insight as to what could be this issue? Is this click fraud?

          Edit: For more clarification I was checking on my completely unfiltered google analytics profile/view.

          1 Reply Last reply Reply Quote 0
          • Maxime_F
            Maxime_F last edited by

            I have the same thing but at a larger scale.

            122k clicks according to facebook, 1450 visits according to Omniture... and no sales. That's the less optimized 2.5k€ I've spent on a campaign 😕

            1 Reply Last reply Reply Quote 0
            • haghadi
              haghadi last edited by

              My Facebook ad manager shows 3668 website clicks whereas in GA it only shows 1310.

              1 Reply Last reply Reply Quote 0
              • GenovaDiagnostics
                GenovaDiagnostics last edited by

                We have exactly the same problem. According to Facebook 274 website clicks, but Google Analytics shows only 50. And this hasn't happened for the first time. Actually, this is the usual discrepancy in our Facebook campaigns. Probably most of the traffic is caused by bots, so a lot of Facebook budget is wasted for nothing....

                1 Reply Last reply Reply Quote 0
                • spencerhjustice
                  spencerhjustice @SamuelScott last edited by

                  Thanks for the response. That was all I could really find on the topic as well. I'm using the newest version of the asynchronous tracking code besides universal analytics. I understand the possibilities for discrepancies, even 50% might be understandable but my visitors in analytics is at 6% percent of recorded clicks at 3 out of 47 which just seems insane.

                  I guess I'll just have to suggest that we stop running those types of Facebook ads, at least for now.

                  1 Reply Last reply Reply Quote 0
                  • SamuelScott
                    SamuelScott last edited by

                    I did some digging around and found some information:

                    https://www.facebook.com/help/community/question/?id=10153294676310223

                    https://productforums.google.com/forum/#!topic/analytics/pHOQxwrYh_s

                    http://www.orbitmedia.com/blog/inaccurate-google-analytics-traffic-sources/

                    Don't shoot the messenger -- I cannot know whether these reasons are true for you. Just to summarize some possible issues from those links:

                    Ad clicks is not the same think as website visitors
                    Old Google Analytics code
                    People blocking cookies or having other setups that interfere with GA tracking

                    I hope these resources might help!

                    spencerhjustice 1 Reply Last reply Reply Quote 1
                    • 1 / 1
                    • First post
                      Last post

                    Browse Questions

                    Explore more categories

                    • Moz Tools

                      Chat with the community about the Moz tools.

                    • SEO Tactics

                      Discuss the SEO process with fellow marketers

                    • Community

                      Discuss industry events, jobs, and news!

                    • Digital Marketing

                      Chat about tactics outside of SEO

                    • Research & Trends

                      Dive into research and trends in the search industry.

                    • Support

                      Connect on product support and feature requests.

                    • See all categories

                    Related Questions

                    • Chris661

                      Can Google Shopping Ads Lower Ranking due to Bounce?

                      I am noticing Google Shopping Ads are showing up for really irrelevant keywords on some of my products. This quite predictably causes a high bounce rate when a user comes from these ads. There is very little control over what Google Ads seems to decide are relevant keywords from what I can see. Only control is by viewing search terms and setting as negative keywords, but his doesn't help much. Negative keywords are often ignored or they come up with some other really irrelevant new keyword. Seems this high bounce rate could hurt ranking? Any experiences shared with Google Shopping ads appreciated!

                      Paid Search Marketing | | Chris661
                      1
                    • Zoope

                      Talking about competitors on your own website to improve quality score

                      Hi Mozzers, I'm seeing more and more companies improving their quality score by including information about their competitors on their website, when driving traffic from competitor brand terms. For example, for 'Yahoo Mail' related terms, Zoho drive traffic via an ad to this page: https://www.zoho.com/mail/yahoo-mail-alternative.html I'm planning a new campaign targeting competitor keywords and wondered what people think about this approach, and the legalities around talking about and comparing yourself to competitors on your own website?

                      Paid Search Marketing | | Zoope
                      0
                    • vgusvg

                      301 Redirects and Google Shopping Feeds

                      I am moving my site from Volusion to Shopify.  The domain remains the same but the URL paths are different.  With respect to my Google Shopping feed, is it best to send old URLs (with 301 redirects) or to send the new URLs?

                      Paid Search Marketing | | vgusvg
                      0
                    • SEODarren

                      Adwords Conversions - Trying to track button clicks that fire when Bootstrap modal contact form clicked/opened

                      Hi there, I'm trying to implement google adwords conversions on a particular client's website. They have used bootstrap as the framework for their site and mainly open up contact forms within a bootstrap modal, after a button is clicked. See here: http://www.gtwstorage.co.uk/ I thought I had successfully implemented the adwords conversion tracking however it has been a week now, and my conversions still say they are "unverified". I wonder if anyone else has encountered this before and knows what I might be doing wrong. Thank you in advance, Darren

                      Paid Search Marketing | | SEODarren
                      0
                    • Whittie

                      Seeing lots of 0 seconds session duration from AdWords clicks

                      Does anyone have more information on one why this might be? Thanks in advance! GyuYc5F.png

                      Paid Search Marketing | | Whittie
                      0
                    • devdan

                      Moving from old GTM to New Version of GTM - Analytic & Adwords transaction and revenue stop refelecting

                      Hi Guys, I am moving from old version of tag manager to new version of tag manager. But when i do so at that time in my google analytic 1) my adwords transaction, revenue and ecommerce conversion rate stop showing. 2) In ecommerce -overview also transaction, revenenue and ecommermce conversion rate stop showing. Can any one tell me what is the issue? I am sharing with you the details configuration of my old tag manager and new version of tag manager - I am using google analytic having id - UA-12345678-9 I am using old version of google tag manager in that i have configure 5 tags - a) google adwords conversion tracking
                      b) GA pageview tracking
                      c) google remarketing
                      d) GA conversion tracking
                      e) twitter conversion tracking I did following configuration for all - Tag Name - google adwords conversion tracking
                      tag type - Adwords conversion tracking
                      conversion id - 123123123 ( from adwords)
                      conversion lable - sdfsnfs-sfsf ( from adowrds) Firing rule -{{url}} contains ordersuccessful.aspx
                      {{event}} equals gtm.dom save Google Analytic PageView Tracking
                      Tag Type - classic Google Analytic
                      web properid id - UA-12345678-9
                      track type - page view Firing rule - all pages save GA conversion Tracking
                      tag type - classic google analytics
                      web property id - UA-12345678-9
                      track type - transaction Firing rule -{{url}} contains ordersuccessful.aspx
                      {{event}} equals gtm.dom By above configuration everything work fine with google analytic. In New versoin of tag mananger following configuration i did - Adwords conversion tracking
                      Choose Product - Google Adwords
                      choose tag type - adwords conversion tracking
                      configure tag - conversion id - taken from adwords
                      conversion label - taken from adwords
                      conversion value - {{google_conversion_value}}
                      Fire on - Name - order successful page
                      type - custom event
                      Filter- Page url contains ordersuccessful.aspx
                      event equals gtm.dom save Choose Product - Google Analytic,
                      choose tag type - universal analytic
                      configure tag - tracking id - UA-12345678-9, track type - page view Fire on - All pages save GA conversion tracking Choose Product - Google Analytic,
                      choose tag type - universal analytic
                      configure tag - tracking id - UA-12345678-9, track type - transaction Fire on - Name - order successful page
                      type - custom event
                      Filter- Page url contains ordersuccessful.aspx
                      event equals gtm.dom save By above configuration my analytic stop reflecting transaction, revenue, ecommerce conversion rate for adwords and ecommerce overview. Thanks!

                      Paid Search Marketing | | devdan
                      0
                    • KarlBantleman

                      PPC for Luxury Goods Website

                      Hi Mozzers, I am starting a PPC campaign for a website that sells high-end products. The search volume for the generics is very high but I think the conversion rate on those will be quite low given the price of the products. Does anyone have any experience in doing PPC for high-end retailers and what type of keyword I should be bidding on? Thanks!

                      Paid Search Marketing | | KarlBantleman
                      0
                    • ClickIt

                      Cost per click on PPC

                      What is the best way to get a good cpc estimate other than actually running the campaign? I have had several people asking for budgets and wasn't sure how to answer. Any suggestions?

                      Paid Search Marketing | | ClickIt
                      0

                    Get started with Moz Pro!

                    Unlock the power of advanced SEO tools and data-driven insights.

                    Start my free trial
                    Products
                    • Moz Pro
                    • Moz Local
                    • Moz API
                    • Moz Data
                    • STAT
                    • Product Updates
                    Moz Solutions
                    • SMB Solutions
                    • Agency Solutions
                    • Enterprise Solutions
                    • Digital Marketers
                    Free SEO Tools
                    • Domain Authority Checker
                    • Link Explorer
                    • Keyword Explorer
                    • Competitive Research
                    • Brand Authority Checker
                    • Local Citation Checker
                    • MozBar Extension
                    • MozCast
                    Resources
                    • Blog
                    • SEO Learning Center
                    • Help Hub
                    • Beginner's Guide to SEO
                    • How-to Guides
                    • Moz Academy
                    • API Docs
                    About Moz
                    • About
                    • Team
                    • Careers
                    • Contact
                    Why Moz
                    • Case Studies
                    • Testimonials
                    Get Involved
                    • Become an Affiliate
                    • MozCon
                    • Webinars
                    • Practical Marketer Series
                    • MozPod
                    Connect with us

                    Contact the Help team

                    Join our newsletter
                    Moz logo
                    © 2021 - 2026 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                    • Accessibility
                    • Terms of Use
                    • Privacy

                    Looks like your connection to Moz was lost, please wait while we try to reconnect.