• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. Research & Trends
        3. White Hat / Black Hat SEO
        4. Moz was unable to crawl your site? Redirect Loop issue

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Moz was unable to crawl your site? Redirect Loop issue

        White Hat / Black Hat SEO
        4
        7
        2009
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • CustomCreatives
          CustomCreatives last edited by

          Moz was unable to crawl your site on Jul 25, 2017. I am getting this message for my site: It says "unable to access your homepage due to a redirect loop.

          https://kuzyklaw.com/

          Site is working fine and last crawled on 22nd July. I am not sure why this issue is coming.

          When I checked the website in Chrome extension it saysThe server has previously indicated this domain should always be accessed via HTTPS (HSTS Protocol). Chrome has cached this internally, and did not connect to any server for this redirect. Chrome reports this redirect as a "307 Internal Redirect" however this probably would have been a "301 Permanent redirect" originally. You can verify this by clearing your browser cache and visiting the original URL again.

          Not sure if this is actual issue, This is migrated on Https just 5 days ago so may be it will resolved automatically. Not sure, can anybody from Moz team help me with this?

          1 Reply Last reply Reply Quote 0
          • Jes-Extender-Australia
            Jes-Extender-Australia last edited by

            HI,just checking if anyone figured out the issue with this?

            1 Reply Last reply Reply Quote 0
            • CustomCreatives
              CustomCreatives @kbates last edited by

              Yes, this is actually very confusing.

              I don't know on which metrics Moz is crawling the websites and providing the issues report. Few days back when I put the query I also got this issue on my website and now this issue is removed automatically.

              Nothing is alarming in Google Webmasters too and when I checked manually everything seems fine. So, can't say much about this issue 😞

              So, if you will get some solution then just let me know also so that I can also work on this 🙂

              Thanks anyways.

              1 Reply Last reply Reply Quote 0
              • kbates
                kbates Subscriber last edited by

                Hey Guys

                I'm getting the same redirect loop error today for one of my client's sites. We have not changed anything on the site recently and it worked perfectly in Moz Pro Campaign for several weeks, so what's happened? The same thing happened to another client of mine a week ago. Their site crawled perfectly in Moz for weeks, but all of a sudden Moz could not crawl it because of a redirect loop issue.

                The site is http://aprilrandlelaw.com/

                FULL ERROR MESSAGE

                We were unable to access your homepage due to a redirect loop, which prevented us from crawling the rest of your site. Your homepage is likely redirecting to itself. Because we can only crawl if we find unique pages, the redirect on your homepage is stopping us from crawling past that page. It is possible that other browsers and search engines are encountering this problem and aborting their sessions as well. We recommend eliminating any unnecessary, circular or indefinite redirects on your homepage. Also, make sure your site is not mandating cookies, which can cause circular redirects and make crawling more difficult. Typically errors like this should be investigated and fixed by the site webmaster.

                CustomCreatives 1 Reply Last reply Reply Quote 0
                • Chris661
                  Chris661 last edited by

                  Hi Rahul. You can run your site through  Goodle's Pagespeed Insights tool and also see the redirects. Also there are many other things reported by Pagespeed that could be fixed. I have found optimizing images and minification to be pretty simple and Pagespeed will provide the optimized files for download.

                  Best!

                  1 Reply Last reply Reply Quote 0
                  • CustomCreatives
                    CustomCreatives last edited by

                    Thanks Chris for your reply.

                    No, not plugin.

                    we used 301 but redirect path in Chrome is showing 302 on www and 301 then on https://kuzyklaw.com

                    May be this is why we are getting this issue, I will check with my developers to fix this. Thanks anyways.

                    1 Reply Last reply Reply Quote 0
                    • Chris661
                      Chris661 last edited by

                      Hi. Hopefully MOZ team will respond but I noticed if I type "http://www.kuzyklaw.com"  I get a 301 to "https://www.kuzyklaw.com" and then another 301 to "https://kuzyklaw.com/".

                      One to many redirects I think. Noticed you are WP. Did you use a plugin for the https change?

                      1 Reply Last reply Reply Quote 1
                      • 1 / 1
                      • First post
                        Last post

                      Browse Questions

                      Explore more categories

                      • Moz Tools

                        Chat with the community about the Moz tools.

                      • SEO Tactics

                        Discuss the SEO process with fellow marketers

                      • Community

                        Discuss industry events, jobs, and news!

                      • Digital Marketing

                        Chat about tactics outside of SEO

                      • Research & Trends

                        Dive into research and trends in the search industry.

                      • Support

                        Connect on product support and feature requests.

                      • See all categories

                      Related Questions

                      • AliMac26

                        Spam Score & Redirecting Inbound Links

                        Hi, I recently downloaded a spreadsheet of inbound links to my client sites and am trying to 301 redirect the ones that are formatted incorrectly or just bad links in general (they all link to the site domain, but they used to have differently formatted urls on their old site, or the link URL in general has strange stuff on it). My question is, should I even bother redirecting these links if their spam score is a little high (i.e. 20-40%)? it already links to the existing domain, just with a differently formatted URL. I just want to make sure it goes to a valid URL on the site, but I don't want to redirect to a valid URL if it's going to harm the client's SEO. Also not sure what to do about the links with the --% spam score. I really appreciate any input as I don't have a lot of experience with how to deal with spammy links.

                        White Hat / Black Hat SEO | | AliMac26
                        0
                      • HuptechWebseo

                        Robots.txt file in Shopify - Collection and Product Page Crawling Issue

                        Hi, I am working on one big eCommerce store which have more then 1000 Product. we just moved platform WP to Shopify getting noindex issue. when i check robots.txt i found below code which is very confusing for me. **I am not getting meaning of below tags.** Disallow: /collections/+ Disallow: /collections/%2B Disallow: /collections/%2b Disallow: /blogs/+ Disallow: /blogs/%2B Disallow: /blogs/%2b I can understand that my robots.txt disallows SEs to crawling and indexing my all product pages. ( collection/*+* ) Is this the query which is affecting the indexing product pages? Please explain me how this robots.txt work in shopify and once my page crawl and index by google.com then what is use of Disallow: Thanks.

                        White Hat / Black Hat SEO | | HuptechWebseo
                        0
                      • ryj

                        Should I delete older posts on my site that are lower quality?

                        Hey guys! Thanks in advance for thinking through this with me. You're appreciated! I have 350 pieces of Cornerstone Content that has been a large focus of mine over the last couple years. They're incredibly important to my business. That said, less experienced me did what I thought was best by hiring a freelance writer to create extra content to interlink them and add relevancy to the overall site. Looking back through everything, I am starting to realize that this extra content, which now makes up 1/3 my site, is at about 65%-70% quality AND only gets a total of about 250 visitors per month combined -- for all 384 articles. Rather than spending the next 9 months and investing in a higher quality content creator to revamp them, I am seeing the next best option to remove them. From a pros perspective, do you guys think removing these 384 lower quality articles is my best option and focusing my efforts on a better UX, faster site, and continual upgrading of the 350 pieces of Cornerstone Content? I'm honestly at a point where I am ready to cut my losses, admit my mistakes, and swear to publish nothing but gold moving forward. I'd love to hear how you would approach this situation! Thanks 🙂

                        White Hat / Black Hat SEO | | ryj
                        0
                      • David-Kley

                        Preventing CNAME Site Duplications

                        Hello fellow mozzers! Let me see if I can explain this properly. First, our server admin is out of contact at the moment,
                        so we are having to take this project on somewhat blind. (forgive the ignorance of terms). We have a client that needs a cname record setup, as they need a sales.DOMAIN.com to go to a different
                        provider of data. They have a "store" platform that is hosted elsewhere and they require a cname to be 
                        sent to a custom subdomain they set up on their end. My question is, how do we prevent the cname from being indexed along with the main domain? If we 
                        process a redirect for the subdomain, then the site will not be able to go out and grab the other providers
                        info and display it. Currently, if you type in the sales.DOMAIN.com it shows the main site's homepage.
                        That cannot be allow to take place as we all know, having more than one domain with
                        exact same content = very bad for seo. I'd rather not rely on Google to figure it out. Should we just have the cname host (where its pointing at) add a robots rule and have it set to not index
                        the cname? The store does not need to be indexed, as the items are changed almost daily. Lastly, is an A record required for this type of situation in any way? Forgive my ignorance of subdomains, cname records and related terms. Our server admin being
                        unavailable is not helping this project move along any. Any advice on the best way to handle
                        this would be very helpful!

                        White Hat / Black Hat SEO | | David-Kley
                        0
                      • adqas

                        Remedies, Cure, and Precautions for 302 redirect Hijacking.

                        Hi Moz Guys, I hope all of you are good out there. I am here to discuss remedies, cure, and precautions for 302 redirect hijacking. Although it is quite old and whenever I searched in Google, it looks like a long gone glitch of Google serps but it just happened to one of my customers' site. The site in question is www(dot)solidswiss(dot)cd. If you check the cache(cache:site) then you can see a hijacked site in the urls of the cached page. As a result all my customer's listing in the serps are replaced with this site. This hacked site then is redirecting to a competitor's site. I did many things to cop with the problem, site came back in the serps but hackers are doing this on lots of domains so when it recovered from one site then another site catches it. I am doing lots of reporting on submit spam site. I am doing lots of feedback on the serps page. I have switched to https . But seems like nothing is working. This community is full of experts and technical people. I am wondering that what are your views and suggestions to handle the problem permanently?

                        White Hat / Black Hat SEO | | adqas
                        0
                      • crescentdigital

                        Suspicious external links to site have 302 redirects

                        Hi, I have been asked to look at a site where I suspect some questionable SEO work, particularly link building. The site does seem to be performing very poorly in Google since January 2014, although there are no messages in WMT. Using WMT, OPenSiteExplorer, Majestic & NetPeak, I have analysed inbound links and found a group of links which although are listed in WMT, etc appear to 302 redirect to a directory in China (therefore the actual linking domain is not visible). It looks like a crude type of link farm, but I cant understand why they would use 302s not 301s. The domains are not visible due to redirects. Should I request a disavow or ignore? The linking domains are listed below: http://www.basalts.cn/
                        http://www.chinamarbles.com.cn/
                        http://www.china-slate.com.cn/
                        http://www.granitecountertop.com.cn/
                        http://www.granite-exporter.com/
                        http://www.sandstones.biz/
                        http://www.stone-2.com/
                        http://www.stonebuild.cn/
                        http://www.stonecompany.com.cn/
                        http://www.stonecontact.cn/
                        http://www.stonecrate.com/
                        http://www.stonedesk.com/
                        http://www.stonedvd.com/
                        http://www.stonepark.cn/
                        http://www.stonetool.com.cn/
                        http://www.stonewebsite.com/ Thanks Steve

                        White Hat / Black Hat SEO | | crescentdigital
                        0
                      • esiow2013

                        Thousands of 301 redirections - .htaccess alternatives?

                        Hi guys, I just want to ask if there are other possible issues/problems (other than server load) once we implement 301 redirections for 10,000+ URLs using .htaccess. Are there other alternatives?

                        White Hat / Black Hat SEO | | esiow2013
                        0
                      • semoney

                        Site dropped suddenly. Is it due to htaccess?

                        I had a new site that was ranking on the first page for 5 keywords. My site was hacked recently and I went through a lot of trouble to restore it. Last night, I discovered that my site was nowhere to be found but when i searched site: mysite.com, it was still ranking which means it was not penalized. I discovered the issue to be a .htaccess and it have been resolved. My question is now that the .htaccess issue is resolved , will my site be restored back to the first page? Is there additional things that i should do? I have notified google by submitting my site

                        White Hat / Black Hat SEO | | semoney
                        0

                      Get started with Moz Pro!

                      Unlock the power of advanced SEO tools and data-driven insights.

                      Start my free trial
                      Products
                      • Moz Pro
                      • Moz Local
                      • Moz API
                      • Moz Data
                      • STAT
                      • Product Updates
                      Moz Solutions
                      • SMB Solutions
                      • Agency Solutions
                      • Enterprise Solutions
                      • Digital Marketers
                      Free SEO Tools
                      • Domain Authority Checker
                      • Link Explorer
                      • Keyword Explorer
                      • Competitive Research
                      • Brand Authority Checker
                      • Local Citation Checker
                      • MozBar Extension
                      • MozCast
                      Resources
                      • Blog
                      • SEO Learning Center
                      • Help Hub
                      • Beginner's Guide to SEO
                      • How-to Guides
                      • Moz Academy
                      • API Docs
                      About Moz
                      • About
                      • Team
                      • Careers
                      • Contact
                      Why Moz
                      • Case Studies
                      • Testimonials
                      Get Involved
                      • Become an Affiliate
                      • MozCon
                      • Webinars
                      • Practical Marketer Series
                      • MozPod
                      Connect with us

                      Contact the Help team

                      Join our newsletter
                      Moz logo
                      © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                      • Accessibility
                      • Terms of Use
                      • Privacy

                      Looks like your connection to Moz was lost, please wait while we try to reconnect.