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        4. MozBar Issues? Can't get info even logged in

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        MozBar Issues? Can't get info even logged in

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        • RobertFisher
          RobertFisher last edited by

          Anyone having issues with the Moz bar? Lately no matter how many times I log in, getting data is difficult as it keeps asking me to create an acct. or log in. Even logged into Moz and on Q&A it is asking me to log in.

          THanks

          1 Reply Last reply Reply Quote 0
          • tawnycase
            tawnycase @julie-getonthemap last edited by

            Drat. In that case, please send us a message at [email protected] with the details of what's going on, and we'll do our best to sort things out for you. There are a couple more troubleshooting steps we can try from there.

            So sorry for the inconvenience!

            1 Reply Last reply Reply Quote 0
            • julie-getonthemap
              julie-getonthemap last edited by

              Nope. I don't have cookies blocked. I also have no moz data in the toolbar. ;(

              tawnycase 1 Reply Last reply Reply Quote 0
              • tawnycase
                tawnycase @RobertFisher last edited by

                Glad that helped! Have a great rest of your day! 🙂

                1 Reply Last reply Reply Quote 0
                • RobertFisher
                  RobertFisher last edited by

                  OK Fine. You are right and I hate it. 
                  As I started to read, I went duhhhh. Yesterday I blocked third party cookies when I was testing something and forgot to change it.

                  Thanks for the assist and double thumbs up to you!

                  tawnycase 1 Reply Last reply Reply Quote 0
                  • tawnycase
                    tawnycase last edited by

                    Hi there! Tawny from Moz's Help Team here — thank you for writing in and sorry about the trouble.

                    We do hear reports on this from time to time from our users.

                    One of the things we've discovered is that most of our users experiencing these issues have blocked all third party cookies in Chrome. Once we had them add an exception for a-moz.groupbuyseo.org that seemed to solve the remaining issues they were seeing.

                    That being said, would it be possible for you to check to see if this is the case for your version of Chrome? To do so, you'd just visit chrome://settings/content in your browser's bar, and then under the "Cookies" section - do you have the box next to "Block third-party cookies and site data"?

                    Here's an example.

                    If that box is checked, you can either un-check it and then click "done", or you will need to add an exception for a-moz.groupbuyseo.org by clicking the "Manage Exceptions" button just below it. The exception will need to specifically be formatted like this: [*.]a-moz.groupbuyseo.org.

                    Here's an example.

                    Once you've done that, please close the MozBar out completely, and then your browser out completely and then re-launch them and let us know if you're still having issues?

                    Thanks so much - sorry again for the inconvenience here!

                    1 Reply Last reply Reply Quote 0
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