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        4. Change Phone Number Based on Traffic Source + Ping URL for Call Tracking Number

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        Change Phone Number Based on Traffic Source + Ping URL for Call Tracking Number

        Reporting & Analytics
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        • AndyRCWRCM
          AndyRCWRCM last edited by

          Hi Everyone,

          Is there a tool that can change the phone number on a web page based on the visitor source (i.e., direct, organic, paid, etc.)? I'd like to implement a solution like this with different call tracking numbers based on the visitor source.  We use the Google suite for our analytics (GA, GTM, Google Data Studio, Google Optimize is also an option as well).

          - Also, is there a good call tracking service that will ping a URL each time the phone number is called so that we can track these calls as events in GA? The majority of our visitors use a desktop PC and dial in the number on the screen rather than clicking (tapping) on it from a mobile device.

          Thanks,

          Andy

          1 Reply Last reply Reply Quote 0
          • kafeel_shah
            kafeel_shah last edited by

            Hi AndyRCWRCM !

            For dynamic phone number insertion based on visitor source, you can leverage Google Tag Manager (GTM) and its built-in functionalities. GTM allows you to create triggers based on different conditions, such as source/medium, and then dynamically change elements on your website, like the phone number.

            Here's a basic outline of how you can achieve this:

            Create Variables in GTM:
            Set up variables to capture information like source/medium.

            Set Triggers:
            Create triggers based on the visitor source. For example, if the source is "organic," trigger the change.

            Implement Tags:
            Use tags to change the phone number dynamically. This could involve JavaScript to modify the HTML on the page.

            Regarding call tracking services, you might consider platforms like CallRail, CallTrackingMetrics, or DialogTech. These services usually provide dynamic number insertion based on various parameters and offer integration options.

            To track calls as events in Google Analytics (GA), most call tracking services allow you to set up event tracking. The service typically generates a code snippet that you add to your website, and it pings a URL or sends data to GA when a call occurs.

            For desktop users who manually dial the number, you might need a solution that can detect when a call is initiated. This could involve additional tools or software on the backend to detect when the phone is in use.

            Ensure compliance with privacy regulations and clearly communicate any call tracking to your users to maintain transparency.
            To get all the details of call, SMS and internet packages visit on net package hub

            1 Reply Last reply Reply Quote 0
            • Xiano
              Xiano Subscriber @AndyRCWRCM last edited by

              I'd be interested to hear which solution you choose to go for in the end and why.

              1 Reply Last reply Reply Quote 0
              • AndyRCWRCM
                AndyRCWRCM last edited by

                Hi Alex,

                • Thanks I've since learned that all of CallRail, Wildjar, Phonewagon, and others like these three can track calls and send the data back to Google Analytics for instance as events.

                Thanks!

                Andy

                Xiano 1 Reply Last reply Reply Quote 0
                • Xiano
                  Xiano Subscriber last edited by

                  Unfortunately, outside of Google Ads, Google doesn't offer a solution that you can use across your marketing efforts. (Which is a shame, as they clearly have the infrastructure set up to support the functionality in Ads. I, for one, would be happy to pay to extend this across to Analytics for more general tracking)

                  There are a number of 3rd parties who offer services that will integrate with Google Analytics, Ads, etc. and, potentially, your CRM if you have one. There is a good article here that might be a good starting point: https://www.optimizesmart.com/phone-call-tracking-google-analytics-beyond/

                  1 Reply Last reply Reply Quote 2
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