• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. Do knowledge base plugins on a subdomain have seo benefit?

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Do knowledge base plugins on a subdomain have seo benefit?

        Technical SEO
        2
        5
        1709
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • qdigi
          qdigi last edited by

          Hi SEO Moz,

          We want to use a knowledge base plugin (cheaper & faster than building it ourselves) where we can have Q&As for our website. We want this to help with our SEO by adding in our keyterms that we want to rank for.

          We've looked into TenderApp & Get Satisfaction which look like good solutions - however, as they're both on a sub-domain do we get any seo benefit from this? When people link to our knowledge base, will this help our website at all - or is the benefit going to go to TenderApp/Get Satisfaction?

          For instance -

          Our website URL is http://widget.products.com

          The KB URL is http://widgetsupport.products.com

          If the above plugin is not a good solution, is there anything else that is better?

          Any help will be greatly appreciated!!

          Thanks.

          1 Reply Last reply Reply Quote 0
          • qdigi
            qdigi @qdigi last edited by

            Thanks Marcus - really great advice!

            We checked out SupportPress on WooThemes and really liked it! Plus you are right as to how we can run it on our own domain.

            What we might do is pick 5 keywords we want to rank for, and move all our sites under one domain - this should help spread the link juice through to the less performing sites, as our main site gets a lot more press and links.

            Hopefully this is a good strategy!

            Thanks for the help.

            1 Reply Last reply Reply Quote 0
            • Marcus_Miller
              Marcus_Miller @qdigi last edited by

              Right, the first issue, there are loads of options. I would personally look at something like this: 
              http://www.woothemes.com/2011/07/supportpress/

              This is a WordPress theme that expands on the core functionality and creates a support environment. This is a full theme so you would likely need another wordpress installation in a sub directory but it will give you a rich support environment and all on the same URL.

              Alternatively, if you don't want to manage another install, you could use a WordPress forum plugin, BBPress will do the job but there are a list of options here: 
              http://chasesagum.com/5-best-choices-for-wordpress-forum-plugins

              On your other issue, that is a big vague, the sub domain is a different product / service and essentially a seperate site so it needs to rank (or not) on it's own merit. As it happens, this is the problem you will have with the knowledgebase if you put it on a separate subdomain.

              With no URL or an in depth look I can only give you generic advice but really, I would look to bring all of this under one domain and have one, well ranking site rather than 3 separate sites that all struggle.

              Hope that helps!
              Marcus

              1 Reply Last reply Reply Quote 1
              • qdigi
                qdigi @Marcus_Miller last edited by

                Hi Marcus,

                Thanks for that! We use WordPress as the CMS for our site. With something like TenderApp - we want to use it for Q&A but mainly, to have a very large and solid FAQ and Glossary on there (generated by us - and using keywords we want to rank for). I really like the SEO Moz one but I believe it's built in PHP? We don't have the resources or time at the minute to build our own service so we would like to use a plugin, but one that is hosted on our domain. Does something like this exist?

                Also, I have another problem. Our website has another subdomain - our main site sells certain paid-for products, but we also offer a self-service solution that is free that is branded differently (though we do associate it with our brand name). Currently, this self-service solution is hosted on a subdomain to our main site - but is not doing very well in ranking for our keywords. What would you recommend we do? Our keywords are not in the domain name unfortunately.

                Thanks for your help!

                Marcus_Miller qdigi 2 Replies Last reply Reply Quote 0
                • Marcus_Miller
                  Marcus_Miller last edited by

                  Hey

                  These are essentially forums for you to engage with your customers and not a million miles away from this here Q&A system.

                  If you are using these to answer common customer questions, build a knowledge base and benefit from user generated content then it would certainly be better to have this on the main domain as a subdirectory than to have it on the sub domain.

                  Sure, you could have links from the sub domain back to the main site but really, these are two separate entities and in every discussion where people have asked the subdomain vs directory question I have never seen anyone say subdomain.

                  You want one site with one set of inbound links and one nice healthy link profile if at all possible.

                  This is a good read:
                  http://www.seomoz.org/blog/understanding-root-domains-subdomains-vs-subfolders-microsites

                  Also, loads of other articles on SEOMoz answering this question to give you some further reading:
                  https://www.google.co.uk/webhp?sourceid=chrome-instant&ie=UTF-8&ion=1#hl=en&sclient=psy-ab&q=subdomain+or+subdirectory+site:seomoz.org&oq=subdomain+or+subdirectory+site:seomoz.org&gs_l=serp.3...4939.10518.0.10589.34.25.7.0.0.1.253.1620.23j1j1.25.0...1.0...1c.AWvjSgMGrPI&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&fp=6dd2acfce60f574c&biw=1366&bih=643&ion=1

                  What are you using for your main site? A CMS? There maybe an easy solution without having to go this subdomain route. Let me know what you are using and I will try and offer some suggestions as I am sure the rest of the happy shiny seomoz people will as well.

                  Hope this helps.
                  Marcus

                  qdigi 1 Reply Last reply Reply Quote 0
                  • 1 / 1
                  • First post
                    Last post

                  Browse Questions

                  Explore more categories

                  • Moz Tools

                    Chat with the community about the Moz tools.

                  • SEO Tactics

                    Discuss the SEO process with fellow marketers

                  • Community

                    Discuss industry events, jobs, and news!

                  • Digital Marketing

                    Chat about tactics outside of SEO

                  • Research & Trends

                    Dive into research and trends in the search industry.

                  • Support

                    Connect on product support and feature requests.

                  • See all categories

                  Related Questions

                  • Alviau

                    Are on-site content carousel bad for SEO?

                    Hi, I didn't find an answer to my question in the Forum. I attached an example of content carousel, this is what I'm talking about. I understand that Google has no problem anymore with tabbed contents and accordeons (collapsible contents). But now I'm wondering about textual carousels. I'm not talking about an image slider, I'm talking about texts. Is text carousel harder to read for Google than plain text or tabs? Of course, i'm not talking about a carousel using Flash. Let's say the code is proper... Thanks for your help. spfra5

                    Technical SEO | | Alviau
                    0
                  • Tucker_10

                    Moving from a subdomain to subfolder

                    Hello, I am currently working on a site that is leveraging multiple subdomains. I wanted to see if it suggested to migrate them into subfolders. One of the subdomains is a .shop and the other is location specific. Thanks, T

                    Technical SEO | | Tucker_10
                    0
                  • bigrat95

                    Coming soon SEO

                    Hi, I was wondering what is the best practice to redirect all the links juice by redirecting all the pages of your website to a coming soon page. The coming soon page will point to the domain.com, not to a subfolder. Should I move the entire website to a subfolder and redirect this folder to the coming soon page? Thanks

                    Technical SEO | | bigrat95
                    0
                  • Creditsafe

                    No index on subdomains

                    Hi, We have a subdomain that is appearing in the search results - I want to hide this as it looks really bad. If I were to add the no index tag to the sub domain would URL would this affect the whole domain or just that sub domain? The main domain is vitally important - it is just that sub domain I need to hide. Many thanks

                    Technical SEO | | Creditsafe
                    0
                  • r1200gsa

                    Does an subdomain hosted offsite provide SEO value

                    We have a job board hosted through an applicant processing system which we've setup as a subdomain (jobs.ourcompany.com), most of the assets are hosted on our primary domain (ourcompany.com). My question is does having it hosted offsite provide any value? Do we get credit for that content being shared and distributed on the web or does the applicant processing system? As I see it the options are (correct me if I'm wrong): Host the job listings on our primary domain (ourcompany.com/jobs) and have it point to the application on the subdomain. Advertise the job listings pointing to the primary domain on the paid sites. The free job listing sites will automatically point to the sub-domain because the applicant processing system automatically submits them. Host the job listings entirely on the sub-domain applicant tracking system and link to it from our primary site navigation. Advertise the job listings to the sub-domain so that both free and paid point to the same place. Obviously the second one would be much easier just not sure on the technical side of our website getting credit by search engines as the one who has produced the content.

                    Technical SEO | | r1200gsa
                    0
                  • suskanchan

                    How to SEO a Website Built off Godaddy?

                    I have a client whose website is built off Godaddy services. I know Godaddy is not the right choice for building a website, but what's done is done. The client has already bought the Godaddy services and there's no way I can tell him to go rebuild his website before we could optimize it for SEO. I'm already facing a lot of challenges while optimizing on-page elements. When I wanted to verify the ownership for Google Analytics and Webmaster Tool via his Godaddy account. the process failed many times. it looks like Godaddy is using some kind of caching not allowing us to modify the codes. For example, I'd applied the site verification codes for Webmasters Tool 48 hours ago, and the metatag for google site verification is not yet updated in the frontend. It's quite frustrating. What would you suggest?

                    Technical SEO | | suskanchan
                    1
                  • PrasanthMohanachandran

                    Does redesigning the website effects the SEO?

                    What are the precautions to be taken in redesigning the website ? do it effect on link building? I am planing to re design my website, most of the Keywords are already optimized by Google, and i have given many back links to it . After redesigning my website will it get effected? Kindly answer my question

                    Technical SEO | | PrasanthMohanachandran
                    0
                  • pauledwards

                    Image Size for SEO

                    Hi there I have a website which has some png images on pages, around 300kb - is this too much? How many kbs a page, to what extent do you know does Google care about page load speed? is every kb important, is there a limit? Any advice much appreciated.

                    Technical SEO | | pauledwards
                    0

                  Get started with Moz Pro!

                  Unlock the power of advanced SEO tools and data-driven insights.

                  Start my free trial
                  Products
                  • Moz Pro
                  • Moz Local
                  • Moz API
                  • Moz Data
                  • STAT
                  • Product Updates
                  Moz Solutions
                  • SMB Solutions
                  • Agency Solutions
                  • Enterprise Solutions
                  • Digital Marketers
                  Free SEO Tools
                  • Domain Authority Checker
                  • Link Explorer
                  • Keyword Explorer
                  • Competitive Research
                  • Brand Authority Checker
                  • Local Citation Checker
                  • MozBar Extension
                  • MozCast
                  Resources
                  • Blog
                  • SEO Learning Center
                  • Help Hub
                  • Beginner's Guide to SEO
                  • How-to Guides
                  • Moz Academy
                  • API Docs
                  About Moz
                  • About
                  • Team
                  • Careers
                  • Contact
                  Why Moz
                  • Case Studies
                  • Testimonials
                  Get Involved
                  • Become an Affiliate
                  • MozCon
                  • Webinars
                  • Practical Marketer Series
                  • MozPod
                  Connect with us

                  Contact the Help team

                  Join our newsletter
                  Moz logo
                  © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                  • Accessibility
                  • Terms of Use
                  • Privacy

                  Looks like your connection to Moz was lost, please wait while we try to reconnect.