Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Where do the Facebook star ratings come from?
-
I have a client whose FB page has a 5 star rating (apparently from 5 reviews) but I have no clue from where they are aggregated? I tried Google-ing for answers with no luck!
Any idea?
This is the page I am referring to...
-
Cool stuff, thanks guys!
-
Hi Ricky-
I don't think it's THAT surprising. The 41 fans are probably real fans so a few of them may have taken a second to hit a button and give them a rating.
I felt the same was as you at first when we had almost 2000 ratings with just under 22,000 fans. Especially since most of my competitors had less reviews and more fans. Other people have suggested to me that the difference is that our fans are "real fans", as in we earned them and that a few of my competitors have "bought fans", which are unlikely to offer any real value and rating.
Good Luck
Ken
-
Hi Ricky,
Facebook at times asks people to review, especially if its just a star rating from a user it just takes 1 click. With this understanding its very likely actually.
-
Hmmm..are we sure they aren't tying in any third party reviews? My client has 5 reviews and only 41 "likes"...seems unlikely, right? (Also none have comments etc. and you can't find them anywhere on the page aside from the star rating)
-
Ken is on the spot, if the reviewers just click the start rating when they are prompted for a review. The start rating will show up with no review displayed, however if a person leaves an actual text review along side the star rating. The reviews will show up in the top right just like Ken attached!
Hope this helps!
-
Hi-
If the reviewer leaves a comment about the review, you can see it in the reviews section of their facebook page. I have attached a sample from our facebook page to give you to see.
Ken
-
For location pages, Facebook users can give the location a star rating on their page (if you visit the page, you should see it on the right hand column). Facebook will also prompt users to rate places they've visited in the right sidebar. I'm not aware of anywhere you can go to view the reviews, it just appears as a star review at the top of the page.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How can I change the Facebook Page shown in the SERP
Hi everyone, got a quick question in regard to our Facebook page and its appearance on the Google SERP. We have individual Facebook pages for every country and language. Unfornately the UK site is ranking in the German SERP rather then our Germany Facebook Site. The UK site is way older and has much more likes which most likely explains why this page is (still) outranking our, fairly new site (couple of months). Is there a way, to push my German Facebook Site in front of the UK Site in Germany? Any advice or tipp is much appreciated. Thanks
Social Media | | ennovators0 -
Can we create regional pages on Facebook?
Hi, Our business spans across many countries and in order to maintain brand consistency, we were contemplating to create regional fan pages on Facebook. The structure would be like parent-child relation i.e. one main page and other regional pages. Is it possible? We searched for it but could't find something concrete except that in 2012 Facebook was testing similar concept. Regards
Social Media | | IM_Learner1 -
Facebook adds a trailing slash to urls?
Hey Guys, we are facing a problem in our www.batuta.com with Facebook shares. Seems like because we choose to set our preferred canonical version urls to end with a trailing slash ( / ), like this one e.g.: www.batuta.com/الوجهات/إسبانيا/ Facebook adds automatically another ( / ) when trying to read the url on first share before its ever indexed in FB. Which makes Facebook think its a bad request! cause then the URL has two // at the end of it. hope this was clear. anyway, so first question: did anybody face this issue before? any solutions? Second, and might be more important: I might be forced to face the option of changing the canonical tags to be a url without a ( / ) if I will have to do this I will enforce a redirect on every url request with an ending trailing slash ( / ) to be redirected to the new canonical version without. will this be enough? how big am I supposed to suffer here? am I facing a long time with double indexed urls? wonder if anybody faced this problem before! Best Regards
Social Media | | Muhammad_Jabali0 -
Does a link in facebook count as a backlink?
Q: Does a link in a facebook post count as a backlink? Q: is it a 'do follow' or 'no follow' link? Q: twitter uses short links, so when someone links to me, do i get the points/juice from the backlink?
Social Media | | kevinbp3 -
Videos perform poorly on facebook...why?
I have a facebook page with 42,000 Real fans. Images, screenshots, links, questions, etc all perform well. But videos get 0 interaction. If I get 5 likes that is saying something. Why would facebook not send out my videos to people? Is there a way to increase them? It is very frustrating to post our youtube videos to get no response. My fans are most 13-30 yr old gamers, so videos should be right up their alley.
Social Media | | Atomicx0 -
Facebook Blocking Site
This is been a big annoyance for me. My site was on wordpress before and was infected with malware at one point. We were blocked by major AV, Google, and etc but we got the infection cleaned up quickly and got unblocked. Problem now is that Facebook, we are still blocked on. We try to post a link and says we are harmful. We got unblocked from facebook and we posted but than they blocked us again. We have submitted multiple requests on that form but got no answer. As a marketing agency, having our facebook page blocked to our site is bad. What can we do in this situation? We have no direct contact with anyone at facebook nor do they reply to our requests. I do own a .net to my domain, should we start using that instead of .com or what? We really need to find a way out of this. It is hurting our reputation.
Social Media | | Tech-Critic0 -
Facebook Like Button vs Like Box
We want to add the Facebook Like and Google Plus One functionality to our website but had a question. Is it better for SEO and usability to use a global Facebook Like Button for people to Like the home page of our website or a Facebook Like Box to Like our Facebook page from our website? I know that we can specify the URL in the Like Button but I wanted to get some feedback. Thanks!
Social Media | | Prager0 -
Does buying thousands of Facebook Fans/Likes affect SEO?
To begin with, please pardon me if this question is ignorant. I'm completely new to this whole social media thing, and somewhat feel it is overhyped. I find it really difficult to believe that social media will actually help the majority of small business owners out there like me, and that most of them are probably being misled about the powers of social media to increase sales. Because it's mentioned so frequently, I've decided to delve into it a bit more to see how this could possibly help me business. Over the past few weeks, I've become familiar with a company that sells Facebook Likes, Twitter followers, as well as YouTube and SoundCloud plays. Since my official Twitter and FaceBook accounts really didn't have that many followers, I decided to buy a few thousand followers for each account. Initially, I bought them because I wondered what would happen if a customer that visited my online store happened to go to those Twitter and Facebook pages. If I personally see a Facebook page with few followers, I probably wouldn't give them my business. I would want to go with a company that seems to generate a bunch of traffic to their pages. Originally, I only had about 200 Facebook followers (now called Likes, it seems) and maybe 25 Twitter followers. I now have over 12,000 Twitter followers and 2,000 Facebook Likes. I may end up buying more since the service was pretty quick and affordable. I'd like to know if Google factors Likes and followers into it's formula for creating SERPS. Will my website rank higher if I have 10,000 likes, rather than only 200? If so, would it be a notable increase? FWIW, I found that more people organically started following my Facebook and Twitter accounts once I had more followers. I didn't change anything about how I maintained the page; I just had more people following them. One other thing of note: these companies are almost certainly using fake/hacked accounts to like various pages around Facebook/Twitter. You can tell because my Facebook page says some city in Croatia has the most amount of 'likes' of my page. Do you think this might come into play at all? Thanks for any and all help!
Social Media | | CHEATERS0