804 HTTPS (SSL) error

[Happy-SEO]

• In my Moz crawl report I get:

  Crawl Error
  Moz encountered an error on one or more pages on your site
  Error Code 804: HTTPS (SSL) Error Encountered

  The Moz Help Section only says:

  804 HTTPS (SSL) error

  804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.

  My site is publicly accessible on https -

  https://www.compleetverkleed.nl/

  And I'm not seeing any issues with my certificate.

  Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?

[rhmio]

Hopping on this bandwagon--Just submitted my info via that form as well. Hope I can get in on the beta!

[jon.white]

Yes! Though I just added you to the next batch based on your Moz Profile.

[vivr]

Hi Jon,

I found this link in some of your earlier comments to be entered into the beta. Is this form still good to use?

https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

[jon.white]

Thank you Kevin your account will be added in the next bath of users.

[kpelissier]

Same issue for us, advised to use SSL and now crawl error from Moz. My email is [email protected] - thanks

[jon.white]

Hey so it looks like you added your address to the beta sign up this morning. And you were in the list I just forwarded over the engineering team.  So I would expect you to have data within the next couple of days.  You should get an email shortly, but it takes a day or so for data to appear. If you don't see anything by Friday please reach out directly at [email protected]!

[jon.white]

what is the email address you use to log in to Moz?

[jon.white]

Hello! did you signup here? https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

If you did and you do not have access yet please email me at [email protected]

[creative.digital]

Hi Jon, any update on this? I really need to know some sort of timeline otherwise it is pointless for us to be paying for a Moz Pro subscription.

Thanks in advance.

[jon.white]

Hey Mike!  Signup here and you can get added to the Beta. https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

[creative.digital]

Same issue for us, advised to use SSL and now crawl error from Moz. My email is [email protected]

[WPcount]

I am facing the same issue. Please add me too. My email is [email protected]

Thanks

[chill986]

Hey John, on one of my campaigns I have gone from 27 crawl attempt errors to 145???  All are 803 and 804 errors.  What gives?

[philipthomas]

Jon - Can you add my email to the beta list and advise when I can see the data updated. My site is hosted on WP Engine. My Moz login email is [email protected] - I'm getting the same 804 error code.

[AdroitLogic]

Jon, can you add us as well for the beta please?

[jon.white]

Hey! I have added you into the next beta cohort - you should see data appear for your campaign in the next week or so - thank you!

[jon.white]

Hey! I have added you into the next beta cohort - you should see data appear for your campaign in the next week or so - thank you!

[AdroitLogic]

Jon, can you help move us to the beta? [email protected]

[chill986]

And mine is [email protected]

[griffinassoc]

It's [email protected]

[jon.white]

Hello!  Can you confirm the email address you use to sign into Moz? I can check your status with the beta.

[griffinassoc]

Is there any news on this? It looks like a year's old issue that Moz still hasn't fixed. WTF? These errors are preventing our clients' sites from being scanned and diminishing the value of our subscriptions. Boooooo!

[chill986]

I am having the same problem on one of my campaigns - The site is on WP-Engine, and the campaign has been in place since November with SSL, and with no prior issues with an 804 error until this most recent crawl.   Help!?

[a_w00kie]

Yep it's 2017 and Moz still doesnt support SNI

We're re-writing our crawler and thanks for your patience.

[FocusCura]

We're experiencing the same issue. Any update?

[Webcomunicaciones]

Same issue.... Moz+CloudFlare SSL = Error 804

[Senson]

I see that Jon updated the other thread with some info on the 16th of September. It seems like its being worked on, but that its not released in beta yet (from my understanding of what Jon writes on the other thread).

It would be helpful if Moz gave us something about their timeframe for this. With Google Chrome already displaying the exclamation mark for sites without SSL - and soon displaying a warning next to the exclamation mark - a lot of sites are moving to start using SSL - and most of them will be using SNI.

Its already a problem for a lot of the sites that I monitor. So its starting to become a serious pain point, and it will only get worse.

[seo_plus]

still waiting...

[jon.white]

Hey all - I have an update here - https://a-moz.groupbuyseo.org/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni

Thanks to everyone who has been patient on this.  We are close to a fix.

[hubtech]

Add WPEngine to that list using SNI.

[matthewnmartin]

For what is worth, we have several sites with Godaddy Manage Wordpress and SSL certificates installed on them that having this issue.

Godaddy's Manage Wordpress does not allow for a dedicated IP. We would have to change over 30 websites to a new server with CPanel. This opens a whole new can of worms for us and is a road I don't want to go down if I can avoid it. Also, Godaddy quoted me $600 per dedicated IP.

My question is this:

Is the 804 Error actually effecting SEO?

Is the error preventing MOZ from being able to report rankings? (I'm on a team and not familiar with that aspect)

Can we fix this somehow with a CDN? (we use MaxCDN)

[RoaldmyT]

We have the same problem at https://mytomorrows.com , we can't turn the SNI off and would like to use SEOMoz.

Does someone knows if other tools have the issue? Otherwise we need to look elsewhere unfortunately.

[DavisKelinLaw]

Has this been fixed? I am also receiving a 804 Error code.

[mattbivons]

Any update on this issue? We are seeing the same issue with www.vaycayhero.com

[E_Jameson]

Are there any updates to this conversation? We are close to renewal and I need to know if I should be looking elsewhere for my stats. I don't want to, but I need a solution that works.

[E_Jameson]

Can you explain a bit more? I am also using GoDaddy Managed hosting for WP.

[enkode]

Same Problem, using SiteGround with CloudFlare and SSL. My decision to choose between aHrefs and Moz just got very easy. Moz cannot crawl http://tcorcalc.com and aHrefs can.

[Joelgaslin]

Same problem here. I use Godaddy Managed Wordpress and Godaddy told me yesterday that it was my Woocommerce plug-in causing the problem. Not sure about those Godaddy peeps sometimes, it seems clear from this thread that it's actually Moz.....

[Senson]

This should be fixed asap.

[MatteoD]

Same problem. Isn't Moz going to fix this problem?

[rootsalad]

Same trouble here with Gandi SSL with Varnish.

[JohnRC]

It's been a year now since this was posted, and I'm sure this isn't the only thread and support ticket to bring this to Moz' attention.

How long is this going to take to resolve? What stupid product costs $100/month (minimum) and doesn't support modern browser and SSL standards? Oh wait, I guess that's why I'm responding to this.

[carlhoerberg]

Ridiculous that SNI still isn't supported. All sites behind CloudFlare, CloudFront etc. are uncrawable by Moz right now. All browsers except IE on Windows XP and the default browser in Android 2.0 supports SNI. A dedicated IP on CloudFront is $600, a non option for just Moz to be able to crawl.

[fn57sale]

Hey everyone,

So I use godaddy's managed wordpress, and I use a standard SSL. What must I do to have moz crawl my site?

If I ask for a dedicated IP will that fix my issue?

Any other steps to take?

Thank you!

[EdShull]

This has been an issue going on a year now. We host over 100 clients, and have a handful in Moz. As SSL comes due, we're switch over to CloudFlare SSL for price and ease of management. And it's no longer just CloudFlare now. GoDaddy, Google, AWS, and a handful of others are all doing using SNI. When is Moz going to support this? Is it time to start looking for another solution for crawling?

[lrafagnin]

Hey Jansen,

A few tips from me, hope it helps:
1. You don't need to pause CloudFlare completely, you can go into DNS and change the orange "cloud" to a grey one which will disable CF only on that record
2. Initially I thought about creating a new record for Moz which I could use for indexing (i.e. moz.yourdomain.com) but that will lose all search ranking records so not a good idea
3. Moz definitely works with CF + SSL, I have Moz it working on theright.fit domain, I reckon with a bit more help and testing we can get to the bottom of it, if you got time let's put together a complete list of settings and see where mine differs from yours
4. The domain has Mirrage ON, RocketLoader OFF and Minify ON (all options)

[rocknwater]

Workable Patch

It's not beautiful, but by doing the following you can get a successful Crawl while still using Cloudflare.
Note: It seems that Moz uses their own internal cache of data, so you'll need to wait until it is 48 hours since Moz last tried to crawl your site, or Moz might grab it's own internal data (error and all), without even trying to check the live site.

1. Go to your Cloudflare overview and select the domain you want.
2. From the domain "Overview - Status", select "Advanced" and choose "Pause" - this temporarily causes Cloudflare to funnel all traffic right back to your primary host. So you won't get any Cloudflare benefits while it is paused, but it should also pause and resume without any complications.
3. (optional) If you are using a local caching program that runs off of your website (like Rocket/W3) clear the local cache for your site.
4. (optional) wait 5-10 minutes. Not sure if this is needed, but if you jump right to step 5, there is a chance(?) that Moz's server might be routed through a Cloudflare server that has not yet implemented the pause.
5. Run a Manual Crawl Test via Moz
6. Wait until the crawl test has completed. It can take an hour or longer. Longer is better since an 804 error means less for Moz to do. You can refresh the page to see if it's done.
7. Un-pause/Resume Cloudflare
8. Download your results from Moz

As step 8 implies, you'll be getting a spreadsheet of results versus seeing it in you campaign, which isn't the best thing, but it's something.

Note: Not recommended, but to get the results visible within your campaign you could look at when Moz will next automatically crawl your site, and try and Pause Cloudflare for the date that this is going to happen. Sure would be nice to have a "force recrawl" option within the campaign.

[lrafagnin]

Hey Jorge,

Sorry to hear that mate. I remember my first tests failed too, how long has it been since you upgraded to CloudFlare Pro (you said Plus but I cannot find this plan on their plan list)?
Moz has a DNS cache on their side to speed up the requests which took a week to refresh on mine. Maybe just wait a couple of more days and give it another go.
I remember giving up and then one day, out of the blue, it started working and it's been like that since.

Regarding the theme, glad you liked it! But yes, it's fully customized. We started with a bunch of plugins but now we pretty much just have our custom plugin which is deeply integrated with the theme, also customized. We based it off Underscores but I don't think there is much code left from it either.

Is your site empleostampico.com? The css isn't loading for me in AU, neither the js or the images.
Wondering if it's something to do with that.

[empleostampico]

UPDATE: Nope, it didn't work, the CSV file from Moz has only one entry which is the 804 https error.
, have you any other suggestions to tweak cloudflare for this?