Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Call Tracking, DNI Script & Local SEO
-
Hi Moz!
I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.
Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?
If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:
- Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
- Insert DNI script on key pages on site
- Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
- ??
- Profit
Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!
-
Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients. One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.
I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties. I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.
What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -
Google: 800-555-1234
Facebook: 800-555-1235
Bing Places: 800-555-1236
This would still keep the static/owned number on the site - but show us who is calling from where. This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.
-
Hi Charlie,
Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/
The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".
I would suggest applying DNI to key web pages on a website for improved tracking.
Hope this helps. Let me know if you have anymore questions.
Zoe-Lee (user of call tracking)
-
Hi Charlie,
I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What's your proudest accomplishment in regards to SEO?
After many years in the industry, you come to realize a few things. One of of the biggest pain points for us at web daytona was being able to give clients a quick keyword ranking cost estimation. After multiple trial and error and relying on API data from one of the most reliable SEO softwares in our industry, we were able to develop an SEO tool that allows us to quickly and accurately get the estimated cost for a given keyword (s) using multiple variables. Most agencies can relate to that story. It’s something my colleagues and I at Web Daytona have been through before. Finding the cost and amount of time needed to rank for a keyword is a time consuming process. That’s why it’s a common practice to sell SEO packages of 5-10 keywords for about $1000-2000 / month. The problem is not all keywords are equally valuable, and most clients know this. We constantly get questions from clients asking: “how much to rank for this specific keyword?” It’s difficult to answer that question with a pricing model that treats the cost of ranking every keyword equally. So is the answer to spend a lot more time doing tedious in-depth keyword research? If we did we could give our clients more precise estimates. But being that a decent proposal can take as long as 2-5 hours to make, and agency life isn’t exactly full of free time, that wouldn’t be ideal. That’s when we asked a question. What if we could automate the research needed to find the cost of ranking keywords? We looked around for a tool that did, but we couldn’t find it. Then we decided to make it ourselves. It wasn’t going to be easy. But after running an SEO agency for over a decade, we knew we had the expertise to create a tool that wouldn’t just be fast and reliable, it would also be precise. Fast forward to today and we’re proud to announce that The Keyword Cost Estimator is finally done. Now we’re releasing it to the public so other agencies and businesses can use it too. You can see it for yourself here. Keyword-Rank-Cost-Ectimator-Tool-by-Web-Daytona-Agency.png
Local Website Optimization | | WebDaytona0 -
International SEO - How do I show correct SERP results in the UK and US?
Hi, Moz community. I hope you’re all OK and keeping busy during this difficult period. I have a few questions about international SEO, specifically when it comes to ranking pages in the UK and the US simultaneously. We currently have 2 websites set-up which are aimed towards their respective countries. We have a ‘.com’ and a ‘.com/us’. If anybody could help with the issues below, I would be very grateful. Thank you all. Issues When looking in US Google search with a VPN, the title tag for our UK page appears in the SERP e.g. I will see: UK [Product Name] | [Brand] When checking the Google cache, the UK page version also appears This can cause a problem especially when I am creating title tags and meta descriptions that are unique from the UK versions However, when clicking through from the SERP link to the actual page, the US page appears as it should do. I find this very bizarre that it seems to show you the US page when you click through, but you see the UK version in the SERP when looking in the overall search results. Current Set-Up Our UK and US page content is often very similar across our “.com” and “.com/us” websites and our US pages are canonicalised to their UK page versions to remove potential penalisation We have also added herflang to our UK and US pages Query How do I show our US SERP as opposed to the UK version in US Google search? My Theories/ Answers US page versions have to be completely unique with content related to US search intent and be indexed separately - therefore no longer canonicalised to UK version Ensure hreflang is enabled to point Google to correct local page versions Ensure local backlinks point to localised pages If anyone can help, it will be much appreciated. Many thanks all.
Local Website Optimization | | Katarina-Borovska0 -
Research on industries that are most competitive for SEO?
I am trying to see if there is a reputable / research-backed source that can show which industries are most competitive for search engine optimization. In particularly, I'd be interested in reports / research related to the residential real estate industry, which I believe based on anecdotal experience to be extremely competitive.
Local Website Optimization | | Kevin_P3 -
How many SEO clients do you handle?
I work in a small web & design agency who started offering SEO 2 yrs ago as it made sense due to them building websites. There have been 2 previous people to me and I now work there 3 days a week and they also have a junior who knew nothing before she started working for us. She mainly works for me. My question is, how many clients do you think would be reasonable to work on? We currently have around 55 and I have been working there for nearly 5 months now and haven't even got to half of the sites to do some work on. I've told them the client list is way too big and we should only have around 15 clients max. However they don't want to lose the money from the already paying clients so won't get rid of any and keep adding new ones Their systems were a mess and had no reporting or useful software so I had to investiagte and deploy that, along with project management software. Their analytics is also a mess and have employed a contractor to help sort that out too. It's like they were offering SEO services but had no idea or structure to what they did. Meta descriptions were cherry picked which ones to be done, so say 50/60 on a site not filled in. So it's not like I have 45 or so well maintained accounts. They're all a mess. Then the latest 10 new ones are all new sites so All need a lot of work. I'm starting to feel incredibly overwhelmed and oppressed by it all and wanted to see what other SEO professionals thought about it. Any thoughts would be appreciated.
Local Website Optimization | | hanamck0 -
301 or 302 Redirects with locale URLs?
Hi Mozers, I have a bit of a tricky question I need some help answering. My agency are building a brand new website for a client of ours which means changing the domain name (yay...). So! I have my 301's all ready to go for the UK locale, however, the issue I have is that the site will also eventually have French, German and Spanish locales - but these won't be ready to go until later this year. We will be launching in just English for September. The current site already has the French and German locales on it as well. Just to make sure I'm being clear, the site will be www.example.com for launch, but by lets say November, we will also have a www.example.com/fr/ and www.example.com/de/ site launched too. So what do I do with the locale URLs? As I said above, the exisitng site already has the French and German locales on it, so I don't particularly want to redirect the /fr/ and /de/ URLs to the English homepage, as I will want to redirect them to the new URLs in November, and redirecting more than once is bad for SEO right? Any ideas? Would 302s maybe be the best suggestion? Thanks! Virginia
Local Website Optimization | | Virginia-Girtz1 -
Schema markup for a local directory listing and Web Site name
Howdy there! Two schema related questions here Schema markup for local directory We have a page that lists multiple location information on a single page as a directory type listing. Each listing has a link to another page that contains more in depth information about that location. We have seen markups using Schema Local Business markup for each location listed on the directory page. Examples: http://www.yellowpages.com/metairie-la/gold-buyers http://yellowpages.superpages.com/listings.jsp?CS=L&MCBP=true&C=plumber%2C+dallas+tx Both of these validate using the Google testing tool, but what is strange is that the yellowpages.com example puts the URL to the profile page for a given location as the "name" in the schema for the local business, superpages.com uses the actual name of the location. Other sites such as Yelp etc have no markup for a location at all on a directory type page. We want to stay with schema and leaning towards the superpages option. Any opinions on the best route to go with this? Schema markup for logo and social profiles vs website name. If you read the article for schema markup for your logo and social profiles, it recommends/shows using the @type of Organization in the schema markup https://developers.google.com/structured-data/customize/social-profiles If you then click down the left column on that page to "Show your name in search results" it recommends/shows using the @type of WebSite in the schema markup. https://developers.google.com/structured-data/site-name We want to have the markup for the logo, social profiles and website name. Do we just need to repeat the schema for the @website name in addition to what we have for @organization (two sets of markup?). Our concern is that in both we are referencing the same home page and in one case on the page we are saying we are an organization and in another a website. Does this matter? Will Google be ok with the logo and social profile markup if we use the @website designation? Thanks!
Local Website Optimization | | HeaHea0 -
How can i optimize my pages for local areas if we are not in that area?
Hi Mozers! So I watched a video about Matt Cutts he talks about creating multiple web pages just for one keywords is an absolutely no go. So I was wondering we serve a clients in NZ Australia and USA, If we target phrase like Psychic Readings California, Psychic Readings San Diego etc (USA) Psychic Readings Melbourne, Psychic Readings Sydney (AU) Psychic Readings Auckland, Psychic Readings Wellington (NZ) What is the best practice or right way to go about structuring my pages to do this without going against googles guidelines. Many thanks
Local Website Optimization | | edward-may1 -
SEO: .com vs .org vs .travel Domain
Hi there, I am new to MOZ Q&A and first of all I appreciate all the folks here that share their expertise and make everyone understand 'the WWW' a bit better. My question: I have been developing a 'travel guide' site for a city in the U.S. and now its time to choose the right domain name. I put a strong focus on SEO in terms of coding, site performance as well as content and to round things up I'd like to register the _best _domain name in terms of SEO. Let's suppose the city is Atlanta. I have found the following domain names that are available and I was wondering whether you guys could give me some inside on which domain name would perform best. discoveratlanta.org
Local Website Optimization | | kinimod
atlantaguide.org
atlanta.travel
atlantamag.com Looking at the Google Adwords Keyword tool the term that reaches the highest search queries is obviously "Atlanta" itself. Sites that are already ranking high are atlanta.com and atlanta.gov. So basically I am wondering whether I should aim for a new TLD like atlanta.travel or rather go with a .org domain. I had a look around and it seems that .org domains generally work well for city guides (at least a lot of such sites use .org domains). However, I have also seen a major US city that uses .travel and ranks first. On the other hand in New York, nycgo.com ranks well. Is it safe to assume that from the domain names I mentioned it really doesn't matter which one I use since it wouldn't significantly affect my ranking (good or bad)? Or would you still choose one above the other? What do you generally thing about .travel domain names (especially since they are far more expensive then the rest)? I really appreciate your response to my question! Best,
kinimod0