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        5. OSE error?

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        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

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        • NielsPNO
          NielsPNO last edited by

          Hi, I just started using moz pro, but if i try to check ose, I get this error:

          There was an error getting your data

          What's wrong?

          1 Reply Last reply Reply Quote 0
          • LisaHunt
            LisaHunt @TimHolmes last edited by

            Sorry about the delay in getting back to you! In general, we can't give you a timeframe for the fix aside from "as fast as humanly possible". With an outage like this, the engineering team works pretty tirelessly to get things back up and running but there can be multiple possible causes and we'd rather not break anything else while we solve the issue.

            I'm glad the Health Page helped! 🙂 We will keep updating it with the latest info. We are still monitoring this but things are looking a lot better after the fix we deployed at 13:51 PDT yesterday.

            1 Reply Last reply Reply Quote 0
            • TimHolmes
              TimHolmes last edited by

              Snap, me too!... any ideas as to when it will return been down a few hours now. Didn't know about the Moz Health page - thanks for that.

              LisaHunt 1 Reply Last reply Reply Quote 0
              • LisaHunt
                LisaHunt last edited by

                Hi there!

                I'm so sorry that you're running into this error message!

                Unfortunately, we are currently having some problems with Open Site Explorer and, although our engineering team is digging into it, it's taking a little while to fix.

                We will be posting any updates on the Moz Health Page so I'd recommend signing up there to be updated when the issue is resolved.

                1 Reply Last reply Reply Quote 1
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