• ramc-7JcUnB

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Turn SEO data into actionable Content Briefs
          Moz Pro

          Turn SEO data into actionable Content Briefs

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Access 20 years of data with flexible pricing
          Moz API

          Access 20 years of data with flexible pricing

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. Why can't google mobile friendly test access my website?

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Why can't google mobile friendly test access my website?

        Technical SEO
        3
        4
        2744
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • Nadav_W
          Nadav_W last edited by

          getting the following error when trying to use google mobile friendly tool:

          "page cannot be reached. This could be because the page is unavailable or blocked by robots.txt"

          I don't have anything blocked by robots.txt or robots tag. i also manage to render my pages on google search console's fetch and render....so what can be the reason that the tool can't access my website?

          Also...the mobile usability report on the search console works but reports very little, and the google speed test also doesnt work...

          Any ideas to what is the reason and how to fix this?

          LEARN MOREDetailsUser agentGooglebot smartphone

          1 Reply Last reply Reply Quote 0
          • Nadav_W
            Nadav_W last edited by

            Yes, search for whitesource on google (dont want to post the full link), this is the website

            but as far as robots.txt i do not have noindex or nofollow on my website.

            In addition, I also cannot get a cache on the "fetch as google" tool in the Search Console - im only getting the request header details, without the html

            1 Reply Last reply Reply Quote 0
            • Mobilio
              Mobilio last edited by

              Nadav,

              this could happen in restrictive robots.txt where there are some enabled parts and other parts disabled for indexing.

              But you help you could you sent link to that file so we can give you best advise for your case?

              1 Reply Last reply Reply Quote 1
              • ThompsonPaul
                ThompsonPaul last edited by

                This is the kind of question that cause a lot of wasted tail-chasing if we can't inspect the affected URL, Nadav. Can you give us a link to the site in question?

                Paul

                1 Reply Last reply Reply Quote 1
                • 1 / 1
                • First post
                  Last post

                Browse Questions

                Explore more categories

                • Moz Tools

                  Chat with the community about the Moz tools.

                • SEO Tactics

                  Discuss the SEO process with fellow marketers

                • Community

                  Discuss industry events, jobs, and news!

                • Digital Marketing

                  Chat about tactics outside of SEO

                • Research & Trends

                  Dive into research and trends in the search industry.

                • Support

                  Connect on product support and feature requests.

                • See all categories

                Related Questions

                • Chophel

                  My WP website got attack by malware & now my website site:www.example.ca shows about 43000 indexed page in google.

                  Hi All My wordpress website got attack by malware last week. It affected my index page in google badly. my typical site:example.ca shows about 130 indexed pages on google. Now it shows about 43000 indexed pages.  I had my server company tech support scan my site and clean the malware yesterday. But it still shows the same number of indexed page on google. Does anybody had ever experience such situation and how did you fixed it. Looking for help. Thanks FILE HIT LIST:
                  {YARA}Spam_PHP_WPVCD_ContentInjection : /home/example/public_html/wp-includes/wp-tmp.php
                  {YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-includes/wp-vcd.php
                  {YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-content/themes/oceanwp.zip
                  {YARA}webshell_webshell_cnseay02_1 : /home/example2/public_html/content.php
                  {YARA}eval_post : /home/example2/public_html/wp-includes/63292236.php
                  {YARA}webshell_webshell_cnseay02_1 : /home/example3/public_html/content.php
                  {YARA}eval_post : /home/example4/public_html/wp-admin/28855846.php
                  {HEX}php.generic.malware.442 : /home/example5/public_html/wp-22.php
                  {HEX}php.generic.cav7.421 : /home/example5/public_html/SEUN.php
                  {HEX}php.generic.malware.442 : /home/example5/public_html/Webhook.php

                  Technical SEO | | Chophel
                  0
                • Extima-Christian

                  Google Search console says 'sitemap is blocked by robots?

                  Google Search console is telling me "Sitemap contains URLs which are blocked by robots.txt." I don't understand why my sitemap is being blocked? My robots.txt look like this: User-Agent: *
                  Disallow: Sitemap: http://www.website.com/sitemap_index.xml It's a WordPress site, with Yoast SEO installed. Is anyone else having this issue with Google Search console? Does anyone know how I can fix this issue?

                  Technical SEO | | Extima-Christian
                  1
                • ConclusionDigital

                  SERP result (URL) doesn't change after a 301

                  A couple of months ago there was a result in Google for our branded search term which wasn't the 'official' URL, actually the result shown in the SERP was www.mycompany-ip.nl. We've applied a 301 redirect of this URL to the 'official' URL which is a subdomain: department.mycompany.nl. From Google the redirect is obviously working, but up until now, I don't see Google replacing the incorrect URL by the correct URL. I am wondering what to do to make the result correct. André

                  Technical SEO | | ConclusionDigital
                  0
                • jasny

                  How can I get a photo album indexed by Google?

                  We have a lot of photos on our website. Unfortunately most of them don't seem to be indexed by Google. We run a party website. One of the things we do, is take pictures at events and put them on the site. An event page with a photo album, can have anywhere between 100 and 750 photo's. For each foto's there is a thumbnail on the page. The thumbnails are lazy loaded by showing a placeholder and loading the picture right before it comes onscreen. There is no pagination of infinite scrolling. Thumbnails don't have an alt text. Each thumbnail links to a picture page. This page only shows the base HTML structure (menu, etc), the image and a close button. The image has a src attribute with full size image, a srcset with several sizes for responsive design and an alt text. There is no real textual content on an image page. (Note that when a user clicks on the thumbnail, the large image is loaded using JavaScript and we mimic the page change. I think it doesn't matter, but am unsure.) I'd like that full size images should be indexed by Google and found with Google image search. Thumbnails should not be indexed (or ignored). Unfortunately most pictures aren't found or their thumbnail is shown. Moz is giving telling me that all the picture pages are duplicate content (19,521 issues), as they are all the same with the exception of the image. The page title isn't the same but similar for all images of an album. Example: On the "A day at the park" event page, we have 136 pictures. A site search on "a day at the park" foto, only reveals two photo's of the albums. 3QolbbI.png QTQVxqY.jpg mwEG90S.jpg

                  Technical SEO | | jasny
                  0
                • A_Q

                  Can you force Google to use meta description?

                  Is it possible to force Google to use only the Meta description put in place for a page and not gather additional text from the page?

                  Technical SEO | | A_Q
                  0
                • Orly-PP

                  Why isn't my homepage number #1 when searching my brand name?

                  Hi! So we recently (a month ago) lunched a new website, we have great content that updates everyday, we're active on social platforms, and we did all that's possible, at the moment, when it comes to on site optimization (a web developer will join our team this month and help us fix all the rest). When I search for our brand name all our social profiles come up first, after them we have a few inner pages from our different news sections, but our homepage is somewhere in the 2nd search page... What may be the reason for that? Is it just a matter of time or is there a problem with our homepage I'm unable to find? Thanks!

                  Technical SEO | | Orly-PP
                  0
                • scott315

                  How to find temporary redirects of existing site you don't control?

                  I am getting ready to move a clients site from another company. They have like 35 tempory redirects according to MOZ. Question is, how can I find out then current redirects so I can update everything for the new site? Do I need access to the current htaccess file to do this?

                  Technical SEO | | scott315
                  0
                • danatanseo

                  We have set up 301 redirects for pages from an old domain, but they aren't working and we are having duplicate content problems - Can you help?

                  We have several old domains. One is http://www.ccisound.com  - Our "real" site is http://www.ccisolutions.com  The 301 redirect from the old domain to the new domain works. However, the 301-redirects for interior pages, like: http://www.ccisolund.com/StoreFront/category/cd-duplicators  do not work. This URL should redirect to http://www.ccisolutions.com/StoreFront/category/cd-duplicators  but as you can see it does not. Our IT director supplied me with this code from the HT Access file in hopes that someone can help point us in the right direction and suggest how we might fix the problem: RewriteCond%{HTTP_HOST} ccisound.com$ [NC] RewriteRule^(.*)$ http://www.ccisolutions.com/$1 [R=301,L] Any ideas on why the 301 redirect isn't happening? Thanks all!

                  Technical SEO | | danatanseo
                  0

                Get started with Moz Pro!

                Unlock the power of advanced SEO tools and data-driven insights.

                Start my free trial
                Products
                • Moz Pro
                • Moz Local
                • Moz API
                • Moz Data
                • STAT
                • Product Updates
                Moz Solutions
                • SMB Solutions
                • Agency Solutions
                • Enterprise Solutions
                • Digital Marketers
                Free SEO Tools
                • Domain Authority Checker
                • Link Explorer
                • Keyword Explorer
                • Competitive Research
                • Brand Authority Checker
                • Local Citation Checker
                • MozBar Extension
                • MozCast
                Resources
                • Blog
                • SEO Learning Center
                • Help Hub
                • Beginner's Guide to SEO
                • How-to Guides
                • Moz Academy
                • API Docs
                About Moz
                • About
                • Team
                • Careers
                • Contact
                Why Moz
                • Case Studies
                • Testimonials
                Get Involved
                • Become an Affiliate
                • MozCon
                • Webinars
                • Practical Marketer Series
                • MozPod
                Connect with us

                Contact the Help team

                Join our newsletter
                Moz logo
                © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                • Accessibility
                • Terms of Use
                • Privacy

                Looks like your connection to Moz was lost, please wait while we try to reconnect.