• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. Google Search Console Not Sending Messages

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Google Search Console Not Sending Messages

        Technical SEO
        3
        3
        821
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • Fiyyazp
          Fiyyazp Subscriber last edited by

          One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found.

          Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails.

          After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted.

          After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear.

          However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted!

          We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response.

          Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?

          1 Reply Last reply Reply Quote 0
          • Vijay-Gaur
            Vijay-Gaur last edited by

            Hi There,

            There should be no problem in receiving the notifications if you have A.)Turned ON notifications, B.) Removed the admins properly and taken access. Both processes are listed below.

            Turn alerts on and off

            1. Sign in to your Google Admin console.

              Sign in using an administrator account

            2. From the Admin console Home page, go to Reports.

              To see Reports, you might have to click More controls at the bottom.

            3. In the left pane, click Manage Alerts.
              If you have custom alerts, they'll appear at the bottom of the list.

            4. In the Status column on the right, turn the switch on to receive an alert, or turn off to stop receiving the alert.

            5. (Optional) Click the Email recipients column to edit alert recipients by email address. You can also check or uncheck Super Administrator(s) to start or stop alerts for users who are super administrators

            We lost our site owner!

            If the verified owner of your site leaves, or you're not sure who the verified owner is, simply verify another owner for your site. The new owner will be able to see the list of all owners and users verified to that site, as well as the method used to verify each owner. You can then optionally unverify previous owners by removing their verification token (for example, removing the HTML tag from the site, for HTML-tag-verified owners). See Add or remove owners for more information.

            1 Reply Last reply Reply Quote 0
            • TucsonAZWebDesign
              TucsonAZWebDesign last edited by

              It sounds like a few people have been able to access your WebMasters due to prior employment and such. I would check to make sure that notifications is selected. It's possible it might have been unchecked by a prior employee.

              https://www.google.com/webmasters/tools/preferences?pli=1

              1 Reply Last reply Reply Quote 0
              • 1 / 1
              • First post
                Last post

              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • woshea

                Google Search Console Showing 404 errors for product pages not in sitemap?

                search console 404 error 404s

                We have some products with url changes over the past several months. Google is showing these as having 404 errors even though they are not in sitemap (sitemap shows the correct NEW url). Is this expected? Will these errors eventually go away/stop being monitored by Google?

                Technical SEO | | woshea
                0
              • Godad

                How to remove my cdn sub domins on Google search result?

                A few months ago I moved all my Wordpress images into a sub domain. After I purchased CDN service, I again moved that images to my root domain. I added User-agent: * Disallow: / to my CDN domain. But now, when I perform site search on the Google, I found that my CDN sub domains are indexed by the Google. I think this will make duplicate content issue. I already hit by the Panguin. How do I remove these search results on Google? Should I add my cdn domain to webmaster tools to request URL removal request? Problem is, If I use cdn.mydomain.com it shows my www.mydomain.com. My blog:- http://goo.gl/58Utt site search result:- http://goo.gl/ElNwc

                Technical SEO | | Godad
                1
              • Scott-Thomas

                CDN Being Crawled and Indexed by Google

                I'm doing a SEO site audit, and I've discovered that the site uses a Content Delivery Network (CDN) that's being crawled and indexed by Google. There are two sub-domains from the CDN that are being crawled and indexed. A small number of organic search visitors have come through these two sub domains. So the CDN based content is out-ranking the root domain, in a small number of cases. It's a huge duplicate content issue (tens of thousands of URLs being crawled) - what's the best way to prevent the crawling and indexing of a CDN like this? Exclude via robots.txt? Additionally, the use of relative canonical tags (instead of absolute) appear to be contributing to this problem as well. As I understand it, these canonical tags are telling the SEs that each sub domain is the "home" of the content/URL. Thanks! Scott

                Technical SEO | | Scott-Thomas
                0
              • Devicelock

                HELP: Wrong domain showing up in Google Search

                So i have this domain (1)devicelock.com and i also had this other domain (2)ntutility.com, the 2nd domain was an old domain and it is not in use anymore. But when i search for devicelock on Google, the homepage devicelock.com does not exist. Only ntutility.com comes up. I asked one of the developer how the redirect is happening from the old domain to the new one and he told me its through a DNS forward. And there is no way to have an .htacess file to set up a 301 instead. Please help!

                Technical SEO | | Devicelock
                0
              • UnderRugSwept

                Google is indexing my directories

                I'm sure this has been asked before, but I was looking at all of Google's results for my site and I found dozens of results for directories such as: Index of /scouting/blog/wp-includes/js/swfupload/plugins Obviously I don't want those indexed. How do I prevent Google from indexing those? Also, it only seems to be doing it with Wordpress, not any of the directories on my main site. (We have a wordpress blog, which is only a portion of the site)

                Technical SEO | | UnderRugSwept
                0
              • SharewarePros

                Notice of DMCA removal from Google Search

                Dear Mozer's Today I get from Google Webmaster tools a "Notice of DMCA removal" I'll paste here the note to get your opinions "Hello, Google has been notified, according to the terms of the Digital Millennium Copyright Act (DMCA), that some of your materials allegedly infringe upon the copyrights of others. The URLs of the allegedly infringing materials may be found at the end of this message. The affected URLs are listed below: http://www.freesharewaredepot.com/productpages/Ultimate_Spelling__038119.asp" So I perform these steps: 1. Remove the page from the site (now it gives 404). 2. Remove it from database (no listed on directory, sitemap.xml and RSS) 3. I fill the "Google Content Removed Notification form" detailing the removal of the page. My question is now I have to do any other task, such as fill a site reconsideration, or only I have to wait. Thank you for your help. Claudio

                Technical SEO | | SharewarePros
                0
              • CommercePundit

                Google Cache is not showing in my page

                Hello Everyone, I have issue in my Page, My category page (http://www.bannerbuzz.com/custom-vinyl-banners.html) is regular cached in past, but before sometime it can't show the cached result in SERP and not show in cached result , I have also fetch this link in google web master, but can't get the result, it is showing following message. 404. That’s an error. The requested URL /search?q=cache%3A http%3A//www.bannerbuzz.com/custom-vinyl-banners.html was not found on this server. That’s all we know. My category page rank is 2 and its keyword is on first in google.com, so i am little bit worried about this page cache issue, Can someone please tell me why is this happening? Is this a temporary issue? Help me to solve out this cache issue and once again my page will regularly cache in future. Thanks

                Technical SEO | | CommercePundit
                0
              • Hakkasan

                Google Off/On Tags

                I came across this article about telling google not to crawl a portion of a webpage, but I never hear anyone in the SEO community talk about them. http://perishablepress.com/press/2009/08/23/tell-google-to-not-index-certain-parts-of-your-page/ Does anyone use these and find them to be effective? If not, how do you suggest noindexing/canonicalizing a portion of a page to avoid duplicate content that shows up on multiple pages?

                Technical SEO | | Hakkasan
                1

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.