• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Local SEO
        4. Local Listings
        5. Former tenant Google Map listing still displays

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Former tenant Google Map listing still displays

        Local Listings
        4
        12
        2633
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • KevnJr
          KevnJr last edited by

          Our tenant closed their business and we now occupy the address, their Google map still displays, albeit "Permanently Closed" along with ours at the same address. I can't seem to get it removed, it's been 2 years. Help 🙂

          1 Reply Last reply Reply Quote 0
          • MiriamEllis
            MiriamEllis Subject Expert @KevnJr last edited by

            Hi Kevin,

            Very sound questions. Google's way of dealing with this is the permanently closed label. There are businesses all around me that shuttered years ago and are still searchable, but bear this label. So, at least for the present, this is what they feel is an adequate solution to the fact that businesses close. Google does make some efforts to hide permanently closed listings, but they are still discoverable if a user searches for the name + the old location.

            What can be a problem is when businesses don't actually close, but simply move from an old location to a new one. When they do this, there are steps they should take to avoid having their old location labeled as "closed" because some studies have indicated that this can harm their future rankings at the new location if they continue to use the same phone number as was used at the old location, as well as signalling to customers that the company may have gone out of business.

            If you own retail properties with tenants who move rather than closing, a nice thing to do for them would be to teach them how handle GMB so that they don't end up with that "permanently closed" listing. I outline how to do this in the "permanently closed" section of this blog post: https://a-moz.groupbuyseo.org/blog/delete-gmb-listing

            Might be something to bookmark for future reference!

            1 Reply Last reply Reply Quote 0
            • Everett
              Everett @KevnJr last edited by

              Google is a corporation whose sole purpose in the universe is to make money. I would never think of anyone as a "hater" for legitimate criticisms of an entity that has all the rights of a human being, but none of the responsibilities or risks of one.

              1 Reply Last reply Reply Quote 2
              • KevnJr
                KevnJr @Everett last edited by

                Hi Everett,

                Yes, I keep them updated every month with new data & imagery. Agreed, it's a massive job to "clean up the internet" one that I'm sure is thankless and never ending.

                I hope this post/question doesn't portray me as a hater, I love Google, search changed my life for the better. Good people like yourself, Miriam and others are my inspiration to keep working hard to do my part in keeping our internet as clean as possible.

                TY for the reply 🙂

                KJr

                Everett 1 Reply Last reply Reply Quote 1
                • Everett
                  Everett last edited by

                  Kevin,

                  Have you tried updating the local listing aggregators? Tools that help with that are Moz Local, Bright Local and Whitespark. Yes, this is a problem with Google local and it should be their responsibility to keep their information updated, but I'm sure you can imagine what a massive effort that is for every location of every business in nearly the entire world. The easier you can make it for them the better.

                  KevnJr 1 Reply Last reply Reply Quote 0
                  • KevnJr
                    KevnJr @MiriamEllis last edited by

                    True, but isn't it Googles intent to provide accurate data? These types of listings are inaccurate information. Imagine a location had much tenant turnover: Video Rental, Gaming shop, Vape store, and Florist over a 3 year tenure, that's confusing to see all those listings on Google.

                    We have a building in our town used as a restaurant, it has had over a dozen different tenants in the past decade.

                    I agree, it has little to no impact on our business and i greatly appreciate your reply.

                    KJr

                    MiriamEllis 1 Reply Last reply Reply Quote 0
                    • Christy-Correll
                      Christy-Correll Staff last edited by

                      Hi Kevin,

                      I'm just popping in to make sure you saw Miriam's recent response to your question in this thread. Let us know, thanks!

                      Christy 😄

                      1 Reply Last reply Reply Quote 0
                      • MiriamEllis
                        MiriamEllis Subject Expert @KevnJr last edited by

                        Hi Kevin,

                        Thanks for coming back to this thread. The permanently closed listing for an unrelated business at your address should not affect you in any way. If it were your business that was marked permanently closed, that would be a problem for you. But as it's the former tenant's business marked that way, it's only a problem for them. I would not worry about this.

                        KevnJr 1 Reply Last reply Reply Quote 1
                        • KevnJr
                          KevnJr @MiriamEllis last edited by

                          Yes, several times actually, leaving a trail of "Permanently Closed" listings

                          1 Reply Last reply Reply Quote 0
                          • KevnJr
                            KevnJr @Everett last edited by

                            Hi Everett,

                            Yes on all accounts, I am the in-house marketing manager for Heritage Custom Signs. All suggestions are appreciated

                            MiriamEllis 1 Reply Last reply Reply Quote 1
                            • Everett
                              Everett last edited by

                              Hello Kevin,

                              I assume you've already tried the "suggest an edit" feature on the maps?
                              If not, that would be a good place to start.

                              Do you have a Google MyBusiness listing?
                              If not, you should set one up. This may help.

                              Do you have your address clearly marked on your website?
                              The more you associate your business with that exact address, as typed, the more you help Google figure this mess out.

                              Do you have your address marked-up using Schema or JSON-LD on your website?
                              See above.

                              Are you the custom signs and displays company or another company?

                              KevnJr 1 Reply Last reply Reply Quote 1
                              • MiriamEllis
                                MiriamEllis Subject Expert last edited by

                                Hi Kevin,

                                Did this former tenant relocate elsewhere?

                                KevnJr 1 Reply Last reply Reply Quote 0
                                • 1 / 1
                                • First post
                                  Last post

                                Browse Questions

                                Explore more categories

                                • Moz Tools

                                  Chat with the community about the Moz tools.

                                • SEO Tactics

                                  Discuss the SEO process with fellow marketers

                                • Community

                                  Discuss industry events, jobs, and news!

                                • Digital Marketing

                                  Chat about tactics outside of SEO

                                • Research & Trends

                                  Dive into research and trends in the search industry.

                                • Support

                                  Connect on product support and feature requests.

                                • See all categories

                                Related Questions

                                • NOUS-Australia

                                  Hi all, we recently started to claim Apple Maps listings on behalf of our agency's clients, is it possible to transfer ownership of an Apple Maps listing from one Apple ID account to another Apple ID account?

                                  We'd like to claim and complete our clients' Apple Maps listings with our agency Apple ID, then once we're finished completing and verifying  each listing, transfer to the client's Apple ID. Is it possible to  transfer ownership of an Apple Maps listing from one Apple ID to another? Thanks

                                  Local Listings | | NOUS-Australia
                                  0
                                • WadeBayMgmt

                                  Google My Business - Service Area - Use Zip Codes or City Names?

                                  Google allows you to choose up to 20 locations as service areas, and you can choose based on cities, counties, or zip codes. I'm trying to determine if zip codes, cities, or counties are better to select for our GMB profiles. We are located in the US. I am thinking it's best to use all 20 areas allowed on a profile as long as they are relevant, generally giving Google all the info they will let you provide is best. I also am leaning toward using zip codes because it also includes the city when you choose by zip code. For example: Entered the zip code 21009 and the service area selection provided was: Abingdon, MD 21009, USA Entering the city/state returns a selection of Abingdon, MD, USA I also think it may have to do with how people search and find your business as well? Does anyone have experience with this? Best practices? My google searching has not turned up any reliable info.

                                  Local Listings | | WadeBayMgmt
                                  0
                                • ReunionMarketing

                                  How to Remove Old Photos from Bing Maps (Yelp is Involved)

                                  Hi All, We have a client with a Bing Maps listing with old photos on it that we can't seem to remove. The photos are being populated from other sites like Yelp. The kicker is, we didn't upload the photos to Yelp, a user did. We've messaged the user to please remove the photos and they haven't responded. Now Yelp won't let us contact the user again and we've already flagged the photos on Yelp weeks ago but they haven't been removed. We don't see a spot to flag them on Bing. Do you have any recommendations for how to remove these?

                                  Local Listings | | ReunionMarketing
                                  1
                                • SusannahK.Noel

                                  Google My Business - two locations but same name and phone

                                  Hello, I manage SEO for an orthopaedic practice and I'm wondering what to do about their GMB listings. They have two locations, but I'm starting to think we shouldn't have separate GMB pages for the two locations because of the advice about other GMB questions I've been reading on this forum. I read a helpful response that said you must ensure the following if you want to create separate GMB listings: Unique name Unique address (even if only a suite / office number) Unique phone number Clearly different categories on Google My Business I can only ensure one of those - unique address. The business has the same name, phone number, and categories at both addresses. What should I do about this? I would think it's important to list both addresses so that patients can be guided to the appropriate location, but is there a way to do that with just one GMB listing? Thank you, Susannah

                                  Local Listings | | SusannahK.Noel
                                  0
                                • ViviCa1

                                  Having two GMB listings at same address

                                  We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
                                  The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!

                                  Local Listings | | ViviCa1
                                  0
                                • OhYeahSteve

                                  Average Percentage of Clicks on Google (Adwords vs Local 3 Pack vs Organic)

                                  Does anyone know the allocation, percentage-wise, of clicks that go to Adwords vs Local 3 Pack vs Organic on Google Search (average)?

                                  Local Listings | | OhYeahSteve
                                  0
                                • JohnWeb12

                                  Google My Business for a Multi-Business Showroom

                                  We are considering signing up for a multi-business showroom co-op concept in our area.  Basically this space (1 address) has 10+ businesses that have their products represented at the location.  There is one person working that passes along the leads to the individual companies when someone visits the showroom and shows interest in a product.  I know at least 5 of the  businesses are using this address for a Google My Business profile, and we would like to also.  I am looking for some advice on best practices and strategy to ensure were not violating any of Google's policies.  Here is a link to the showroom:  http://www.brookfieldhomeandideacenter.com/

                                  Local Listings | | JohnWeb12
                                  0
                                • bks_seo

                                  Is there a way to see if a Bing Places Listing is verified?

                                  For example, Google has a badge for verified listings. I was wondering if Bing had something similar.

                                  Local Listings | | bks_seo
                                  0

                                Get started with Moz Pro!

                                Unlock the power of advanced SEO tools and data-driven insights.

                                Start my free trial
                                Products
                                • Moz Pro
                                • Moz Local
                                • Moz API
                                • Moz Data
                                • STAT
                                • Product Updates
                                Moz Solutions
                                • SMB Solutions
                                • Agency Solutions
                                • Enterprise Solutions
                                • Digital Marketers
                                Free SEO Tools
                                • Domain Authority Checker
                                • Link Explorer
                                • Keyword Explorer
                                • Competitive Research
                                • Brand Authority Checker
                                • Local Citation Checker
                                • MozBar Extension
                                • MozCast
                                Resources
                                • Blog
                                • SEO Learning Center
                                • Help Hub
                                • Beginner's Guide to SEO
                                • How-to Guides
                                • Moz Academy
                                • API Docs
                                About Moz
                                • About
                                • Team
                                • Careers
                                • Contact
                                Why Moz
                                • Case Studies
                                • Testimonials
                                Get Involved
                                • Become an Affiliate
                                • MozCon
                                • Webinars
                                • Practical Marketer Series
                                • MozPod
                                Connect with us

                                Contact the Help team

                                Join our newsletter
                                Moz logo
                                © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                                • Accessibility
                                • Terms of Use
                                • Privacy

                                Looks like your connection to Moz was lost, please wait while we try to reconnect.