Solved Link tracking list is not working

[startrek123]

Hi there
Ive been using link tracking list to add links for my website for 2 years now and it always worked the same Way - - > up to 1 week and the links were added to website's portfolio. The problem occurs since 2 months and links placed in link tracking list simply arent being added to website's portfolio.

Are there any updates going on in background? Anyone knows something about this issue?

[meghanpahinui]

Hi there!

I'm so sorry to hear you're having trouble with Link Tracking Lists in your account! We'd be more than happy to look into this for you. Can you send a quick email to [email protected] which includes a few examples of the links you've added in the last 2 months which aren't showing as linking?

Additionally, we have a few guides in our Help Hub which may help you investigate. Here is a guide on how to investigate/troubleshoot when Moz isn't finding your links. And here is another guide which may help if you're seeing links marked as lost.

Thanks so much! Looking forward to hearing from you!

[meghanpahinui]

@startrek123 Thank you so much for providing this example! Would you be able to send this over to the email [email protected] so our team can help look into it and loop in other teams, if needed? That way we also have the best email to reach you at with a solution. Thank you so much for all your patience and we look forward to hearing from you!

[startrek123]

Please take a look, this is an example:
Microsoft page (http://social.msdn.microsoft.com/profile/tableauxdumonde) has been created months ago and is found by Moz and already has it's own backlinks (8) as you can see on the attached picture. This page is pointing to a website (https://ggongtime.com/). The link exists since few months. You can also see the link from the page source and it is clearly a html link and dofollow.
Can you tell me why it has never been added to the website's link explorer portfolio? There are hundreds of links like that. This is a serious problem and nothing can help it to show up. Do you have any solution?

[meghanpahinui]

Hi there!

I'm so sorry to hear you're having trouble with Link Tracking Lists in your account! We'd be more than happy to look into this for you. Can you send a quick email to [email protected] which includes a few examples of the links you've added in the last 2 months which aren't showing as linking?

Additionally, we have a few guides in our Help Hub which may help you investigate. Here is a guide on how to investigate/troubleshoot when Moz isn't finding your links. And here is another guide which may help if you're seeing links marked as lost.

Thanks so much! Looking forward to hearing from you!