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    4. WHY IS NO ONE AT MOZ CUSTOMER SERVICE RESPONDING??! THEY STOLE MY MONEY

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Unsolved WHY IS NO ONE AT MOZ CUSTOMER SERVICE RESPONDING??! THEY STOLE MY MONEY

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    • ShopSplendor2
      ShopSplendor2 Subscriber last edited by

      AFTER MAKING PAYMENT FOR MOZ LOCAL I WAS ASKED TO CLICK THE LOCATION ID TO GET STARTED BUT IT JUST LOOPS TO THE SUBSCRIPTION PAGE. ALL BUTTONS JUST LOOP.

      I SENT 10 EMAILS TO MOZ AND THEY CLAIM TO RESPOND IN 24 HOURS BUT IT HAS BEEN LONGER THAN THAT!

      IS THIS A SCAM SERVICE AND WAS I JUST ROBBED OF MY MONEY!!! HOW DO I CALL THESE PEOPLE SINCE THEY ARE NOT RESPONDING TO EMAILS!!! ???/

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