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        • davitlamp
          davitlamp Subscriber last edited by

          Re: Request for refund.

          Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.

          KerryDuggan 1 Reply Last reply Reply Quote 0
          • KerryDuggan
            KerryDuggan Staff @davitlamp last edited by

            @davitlamp Hi,

            We handle cancellation concerns individually through our help team. Please reach out directly via email at [email protected] or via our contact form. We will be able to help!
            Have a lovely day,
            Kerry.

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