Hello! When did you request access? Can you email me directly at [email protected]

Yes! Though I just added you to the next batch based on your Moz Profile.

Thank you Kevin your account will be added in the next bath of users.

Hi Dean. Sorry for the frustration. It is a huge priority and is currently fixed / working in beta.  Send the email address you use to log in to Moz Pro to [email protected] and I will add you.

Hello!  I looked it up, and it looks like you signed up for the beta 5 days ago. We add new beta customers once per week, which means your account is in the batch to be added this week.  I am really sorry for your frustration and appreciate your patience.

Hi - which mail address did you use to sign up for the beta?  And which email address do you use to log in to Moz Pro?

Hey so it looks like you added your address to the beta sign up this morning. And you were in the list I just forwarded over the engineering team.  So I would expect you to have data within the next couple of days.  You should get an email shortly, but it takes a day or so for data to appear. If you don't see anything by Friday please reach out directly at [email protected]!

what is the email address you use to log in to Moz?

Hello! did you signup here? https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

If you did and you do not have access yet please email me at [email protected]

Hey Mike!  Signup here and you can get added to the Beta. https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

TL;DR

• Many sites and CDN’s across the internet use SNI to help keep pages and resources secure

• Right now, Moz Pro is unable to crawl sites that use SNI, affecting these customers (you will see an 804 HTTPS SSL error if you are affected)

• This is being fixed, and we are almost ready to provide beta access to SNI customers

• If you have an SNI site, are a Moz Pro customer, and wish to be a part of this beta - sign up here http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

Detail

SNI (Server Name Identification) is an extension to the TLS security protocol that allows for multiple HTTPS websites to be served from the same IP address without requiring them all to use the same certificate.  This was always possible using wildcard certificates, but these are often impractical, since they are restrictive, and require a webmaster to know all of the hostnames to be served at the time of requesting the certificate.  With SNI, a webmaster can issue a single certificate and support multiple (and changing) hostnames.

SNI has become increasingly popular over the last couple of years thanks to:

• Increase in mainstream browser support

• Its flexibility for usage in CDNs, like Cloudflare

Unfortunately the Moz Pro web crawler has not kept up to date with this trend, and is at present unable to crawl sites that use SNI (the symptom is an 804 HTTPS SSL error).  This affects customers with SNI hosted sites, who miss out on the value of Moz Pro’s Site Crawl tools.  Whilst it might seem a simple fix to support SNI, our crawler software uses libraries that are unable to support the technology without a significant re-write.

However, I am happy to say that this re-write is in process, and almost ready for testing.  Behind the scenes we have been working on a major overhaul of our crawl technology which you are going to start to see across many of our products. In fact, Moz Content adopted the new crawler this week, resulting in much faster crawls and support for SNI.

Moz Pro is not ready for full implementation yet. That said, we are pretty close to being able to beta test with customers.  For that reason we would like to invite any customers with SNI sites into our closed Beta that will likely start some time in August.

Some notes about the beta:

• Initially, it will be a little behind where the current crawl tools are in terms of features and configuration. That said, we will be iterating fast and beta customers will get automatic access to all new features

• As with any beta there will be bugs and potential data outages - I want to be transparent about this up-front

• We will be looking for feedback throughout the beta, and we would love to have our customers help shape the future of our software

• You must be a paid Moz Pro subscriber (or in a free trial)

If you are interested please sign up here - http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Questions and comments welcome below!

We are testing in-house beginning next week, I don't have a sense how long this testing cycle is going to take, but this is the final stage before we launch it.  Thanks for your patience.

Hi - which mail address did you use to sign up for the beta?  And which email address do you use to log in to Moz Pro?

Thanks for your response.

Firstly, I empathize with your decision to cancel, and I hope we can win you back in the future.

In terms of why a customer might participate. Many of our customers who have SNI problems are still Moz customers, and still use our Rankings, Links and Keyword Research tools.  In this case, they would also be able to get some crawl data (albeit in a beta form) as a temporary fix whilst we finish the crawler.  We had already planned to launch a beta with select customers, we think this might also help us help some customers who are having struggles with our product.  But I realize this route is not for everyone.

Please let me know if there is any other feedback you guys have about Moz.  [email protected]

Yes! Though I just added you to the next batch based on your Moz Profile.

Happy to say we added all survey respondents to the beta today.  Let me know if you don't see the option?

Hello!  Very sorry for the delay in response here.

We are planning to open up the beta to all SNI customers beginning next week.  You will get an email to the email address you use to login.  We really appreciate your patience - thank you again.

Hi Naomi.

Please can you email me the email address you use to log in to Moz Pro?  You can get me at [email protected].  I will get you manually added.

Thanks,

Jon

Hello Etienne - sorry to hear this.

Have you checked in with [email protected] yet? They might be able to fix your problem.

Hello!  A few questions:

• are you using version 2.63 of the MozBar?
• are you seeing this on any particular sites or pages?
• Which browser are you using?

I would be happy to test this end to see if I can replicate the issue!

Thanks,

Jon