Senior Desktop Administrator with 15 years of experience. I thrive in Customer support as I enjoy a good puzzle and getting to know my Customers while resolving their technology needs.
Now as life and profession moves forward... I am starting my business specializing in I.T. Support - Servicing Residential & Small Business - in the Kansas City MO area - Evenings and Weekends. Looking forward to new challenges - providing my services and meeting new people in different areas of business that build our community.
TECHNICAL SKILLS - Senior Desktop III PC platform specialist.
• Windows 9x, NT 4.0 WS, 2000 Pro, XP Pro, Vista, Win7, Windows 8
• Microsoft Office 97, 2000, XP, 2003, 2007, 2010
• Outlook 97, 98, 2000, XP, 2010 / Lotus Notes 6.5 - 8.5.1
• Analytical Problem Solving / Research Skills
• TCP/IP LAN Network Connectivity / VPN Support
• Hardware installation, upgrades, and support of PC's and peripherals
• Active Directory - Users / Computers - Membership / OU modifications
• Print queue support and creation on MS Server 2003 platform
• High Quality Customer Service and Support - onsite and remote
• Professional Customer Communications - Written / Verbal
