Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Does Google Penalize for Hiding Address?
-
I have a situation where a client is working out of their home. I know that Google does not like when you list a business with a home address so we have hidden the address on Google, but are wondering if Google penalizes businesses for hiding it?
When listing them to other directories we do our best to find ones that we can hide the first line of the address. But does that matter? Should we just be listing to our normal directories with the address visible?
Does a mix of hidden addresses and visible ones hurt your rankings?
Thanks in advance for your help!
-
Hi Miriam. Thanks! Honestly, the mailbox advice was a consideration purely from a privacy stand point as I wouldn't recommend anyone to use their home address for any business based activity regardless of what Google recommends.
But you're absolutely correct that Local is designed for physical addresses of public locations open for designated hours. If that's the setup that someone is pursuing than they should definitely make it as straightforward as possible. Thanks for emphasizing that point here and your superb answer below!
-
Hey Ryan!
I've really been enjoying your super contributions of late to the community. Just terrific! I want to include a little addendum here ... advice regarding using mailboxes might bear more investigation. Google wants all addresses to represent a physical location ... not a P.O. box, UPS box or what have you, so this might be something to research further. Thought I would mention, and thanks again for your recent generous contributions to so many local discussions!
-
Hi John!
Good questions. I'll answer it in 3 parts for the sake of organization:
-
No - Google does not penalize anyone for hiding their address. If the business does not receive customers at a staffed location during stated hours of operation, then not hiding the address is a violation of Google's guidelines (see: https://support.google.com/business/answer/3038177?hl=en) and this violation is what could lead to possible action on Google's part. So, don't think of hiding the address as something that will incur a penalty.
-
That being said, there is a school of thought in the Local SEO world that in a scenario of uneven competition, businesses with a staffed, physical office that welcomes customers during stated business hours may have a slight advantage over competitors who do not have these amenities and are therefore hiding their address in compliance with Google's guidelines. So, the nuance to understand here is that if in the 7 or 3 packs in your client's industry/geography, some competitors can show their address while others have to hide it, the former may have some advantage. No one knows the exact degree of this hypothetical advantage, but it may exist. On the other hand, if in your client's packs, all of their competitors are in the same boat and are having to hide their addresses, the playing field is completely even so no one has any hypothetical advantage. It just depends on what the field of competition is like in your client's packs.
-
To my knowledge, Google is the only major engine with this hidden address requirement. For any other local business platform, the choice to display or hide the address is a personal one. Your clients can be broken down into two categories, when it comes to this:
a- Client has privacy concerns and doesn't want their street address displayed anywhere. In this case, the Local SEO on the project will need to stick to building citations only on those platforms that support hidden addresses.
b- Client has no privacy concerns and doesn't care if their street address is displayed in various places. In this case, there are no restrictions on where you can build citations.
Obviously, client B is at an advantage, because he will be able to create citations in more places.
Hope this breakdown helps clarify your options.
-
-
Is the client taking walk-in traffic at home? If not--i.e. the address isn't necessary for people to visit--I would approach your client with the idea of purchasing a mail box service to use as the business address.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Adding Multiple Country Locations for Google Business Listings
Hi Moz community, I hope everyone is well. I would like to ask for your advice on how to show a Google Business listing in both the UK and US for our brand. I understand that you can add multiple locations to your Google listing under the 'Manage Locations' tab but I wasn't quite sure how it worked in practice. I have a couple of questions below: If we have 2 registered locations/offices (one in the UK and one in the US) are we able to create 2 separate locations that will show our business listing correctly in the right-hand margin when people search for our brand in the US and UK respectively? If so, when a user finds our business listing in the US, are we able to serve them our US website version when they click the 'Website' button, as opposed to showing them our UK website? Our US website has been created as a sub-directory from our main UK site and can be seen as: www.example.com/us/ I hope someone is able to help, and thank you in advance.
Local Listings | | Katarina-Borovska
Katarina0 -
Tracking Phone Numbers in Google My Business Listings and Beyond
Hey all, Wanted to run something by you. I am getting pressed to use tracking phone numbers for all of our GMB pages for over 100 locations across the country. Has anyone done this for their own listings or for their clients? Because I will have to do it for GMB, this means I will be sending these same phone numbers out to the other major directories and data sources around the web. The phone numbers do contain the local area code for each city and do directly connect our customers to their specific location without any kind of redirecting. How is Google looking at this? I have read before it is a no-no but have also read it is not a big deal. Any thoughts would be much appreciated! -Ben
Local Listings | | Davey_Tree0 -
Address consistency issue between GMB and directories
We have a mortgage broker client, ABC, who shares an address with another business, XYZ who is a loans company. A previous SEO agency created GMBs for these 2 businesses using the same physical address and recently, we had to resolve this issue of duplicate address with Google. ABC was happy for us to fix the issue up by putting a unit no. "A" thus making their address "#7A Smith Street" and business XYZ now has #7B on their GMB. Our question is will this affect consistency if we were to build citations without "#7A Smith Street" but just using "7 Smith Street" which is their REAL physical address? Business XYZ has also just contracted us for SEO which means we will end up building citations for 2 businesses with the same business address (but different phone numbers). Should we actually continue using "#7A" and "#7B" for citation building even though that's not what their address is? Thank you in advance for your response!
Local Listings | | Gavo1 -
How do I treat multiple buildings on the same college campus on Google for local SEO?
Should I delete them? Simply give them a different address like "City, State, Zip"? I see the benefit of having key buildings on campus in Google Maps, but I don't want those to affect my accuracy score and, thus, my local rankings for SEO.
Local Listings | | GabeGibitz1 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7
Local Listings | | Flock.MediaCan someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website. They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
0 -
1800 number for google local
Hi A client with a local business has a 1800 number on their google plus page and most citations. How important is it to use the local number and not a 1800 one for google local? Should we change the phone number to the local number and update all listings? Or should we just continue with the 1800 number and stay consistent? I have added the local number as a second number on the google plus page.
Local Listings | | henya1 -
Description on Google+ & ALL Citations the same or?
Does it matter if the description is different on Google local and all the citation websites? Some websites allow a lot of description, some don't. So my question is it only the company name+address that needs to be the same across the board or the description has to be the same too?
Local Listings | | surfsup0 -
Google Maps redirect notice on track-able URL's (how do I track maps visits in analytics?)
We've been using trackable URL's to track Google My Business visits in analytics for years.
Local Listings | | RedNovaLabs91
Example: ?utm_source=GoogleLocal&utm_medium=example&utm_campaign=example In the past month I've noticed Google showing a redirect notice on any listing with a trackable URL. It happened for a day or so a few weeks ago - and then it's been a more permanent situation since this past week. Redirect Notice
The previous page is sending you to: www.example.com
If you do not want to visit that page, you can return to the previous page. I'm fine with removing the trackable URL's - however - I'm not sure how to track maps visits via analytics without using them. I can't find any updated information on options. The last post on moz was in 2011 (http://a-moz.groupbuyseo.org/blog/tracking-traffic-from-google-places-in-google-analytics). The alternate tactics in that post no longer work. So my question is:
- How do I track Google Maps (My Business) visits through analytics without using tracking URLs?1