• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Local SEO
        4. Local Listings
        5. Local Ranking with No Physical Address in New Service Area - How to Rank?

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Local Ranking with No Physical Address in New Service Area - How to Rank?

        Local Listings
        4
        9
        4842
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • photoseo1
          photoseo1 Subscriber last edited by

          OK,

          SO, I am a wedding company in Maui, Hawaii and have an established business on one island with a physical address. http://simplemauiwedding.net

          We have started a new team in Oahu, Hawaii http://simpleoahuwedding.com and we provide service there and have a full team in place. How can I rank for Local Search on that Island with no physical address?

          I would love to hear some proven strategies.

          Thank you 🙂

          1 Reply Last reply Reply Quote 0
          • MiriamEllis
            MiriamEllis Subject Expert @ThompsonPaul last edited by

            Hey hey, Paul - you read my article! Woo hoo 🙂 Thank you. And thanks for your great contributions to this thread.

            1 Reply Last reply Reply Quote 0
            • MiriamEllis
              MiriamEllis Subject Expert @Dalessi last edited by

              Hi William!

              I'm so glad you're here, participating in Q&A. Thank you for being part of this conversation. I want to take a minute to explain why ThompsonPaul is saying "no no!" to non-physical addresses, in hopes that it may be good learning moment for lots of community members.

              P.O. boxes, mailboxes, virtual offices, etc, are a violation of Google's guidelines, which state:

              Use a precise, accurate address to describe your business location. PO Boxes or mailboxes located at remote locations are not acceptable.

              Though you are absolutely right, William, that some mail services provide a street address, it's so important to remember that Google can read street level signage. So, if Steven's wedding company were to try to list at such a location, Google can easily see that they're looking at a mailing office instead of a business with a sign outside of it saying "Steven's Wedding Company". Important to remember that customers and competitors can see this, too, using Streetview, and can easily report any offending business for spam.

              ThompsonPaul has linked to my recent Moz Blog post in which I explain that the results of being detected at an ineligible location would be a "hard penalty" causing listing removal, rendering any money, time or effort that had been put into building up the fake location listing null. We don't know for certain how this might, then, influence Google's feelings about the entire brand ... but I wouldn't want to risk that my spammy behavior in City B wasn't somehow putting a black mark next to my legitimate location in City A.

              Finally, when this topic comes up, I always like to touch on the ethics of the thing. Smart businesses know that it can spell doom to be cited by the consumer public for deceptive practices. Not only has a failure to live up to truth-in-advertising standards led to public lawsuits, it has really tarnished brands. So, it's just good business to be 100% honest in how you present a business to the public, including being truthful about its physical locations. Anything else is a risk.

              Good discussion going on here, William. Hopefully we can all learn something about these challenges from participating.

              1 Reply Last reply Reply Quote 0
              • MiriamEllis
                MiriamEllis Subject Expert last edited by

                Hi Steven!

                So, basically, the answer is: you can't. I know that's not what you want to hear, but it is the reality for nearly all single location businesses that serve multiple cities. Google's bias toward physical location affects all service business models this way. Unless you can get a staffed, physical office in the second city, it will be a waste of your time to make it your goal to rank in the local results for that city. Instead, your options are:

                1. Go after organic rankings for that city via the authority you build surrounding website content+links for that city.

                2. Pay for visibility with locally-targeted PPC.

                3. Use social media to try to build brand awareness for your work in that city.

                4. Do everything you can to encourage word-of-mouth among existing customers. Customers in City A have friends and family in city B. Make a superior effort to offer the type of superior service that would cause the A group to recommend your services to the B group. Consider how loyalty programs might assist with this. Perhaps every customer who brings you a new customer gets a voucher for a free dinner, free massage, etc.

                5. Explore building relationships with related businesses in City B. Perhaps your company does everything but bake the cake for weddings. Find the best bakers in City B and see how you can help one another in terms of lead gen.

                A combination of all these efforts could begin generating some leads for you that are not dependent on the unrealistic goal of ranking locally where you aren't locally located. Hope this helps!

                1 Reply Last reply Reply Quote 1
                • ThompsonPaul
                  ThompsonPaul @Dalessi last edited by

                  I'm well aware of the reasons why small business owners might not want to have their home addresses listed, but it doesn't change the fact that Google will not allow use of UPS Store-type mailing addresses to pretend to be business locations. It's not a matter of having a "verifiable address" it's a matter of adhering to the requirement that you must have an actual business presence at that specific location where customers can come in person for service/sales.to qualify the local GMB address.

                  It is possible to set your home address, then select that it should be hidden and function as a local service area business instead.

                  But trying to get away with using a non-conforming "pretend" address will get you delisted when caught (and Google is very good at catching such non-conforming addresses in many ways, if it even lets you verify it in the first place.)

                  This is not just my opinion - it's specifically stated by Google in their own GMB terms of service. In fact, Local Search expert Miriam Ellis just posted about this in her Not-Actually-The-Best Local SEO Practices. To quote:

                  "Once caught, any effort that was put into ranking and building reputation around a fake-location listing is wasted."

                  Paul

                  MiriamEllis 1 Reply Last reply Reply Quote 0
                  • Dalessi
                    Dalessi last edited by

                    Many people work from home and do not want to use their home address. I am sure we all know why. It is just not a good idea. It is their legal right to have a verifiable local mailing address in which they can send and receive mail. Another option is a local coworking space or execitive office space that offers mail and meeting space on an as needed basis.

                    The important thing is that it is a real address. You use it for real business and it can be verified.

                    Have a great 2018!

                    ThompsonPaul 1 Reply Last reply Reply Quote -1
                    • ThompsonPaul
                      ThompsonPaul @Dalessi last edited by

                      Unfortunately, these types of "pretend" business addresses are specifically against Google's ToS for Google My Business locations. It's pretty easy for them to detect and they'll nuke your location listing as a result.

                      1 Reply Last reply Reply Quote 0
                      • photoseo1
                        photoseo1 Subscriber last edited by

                        Thanks William!

                        1 Reply Last reply Reply Quote 0
                        • Dalessi
                          Dalessi last edited by

                          You need to get a mail box addres such as Mail Boxes Etc or the UPS store that gives you a physical street address. If you want to get into local that is your best and easiest option.

                          Make sure the address gets verified like any other address would, and never use a "Post Office" box. That will not give you the verifiable address as far as I know.

                          Hope this helps.

                          Best Regards

                          ThompsonPaul MiriamEllis 2 Replies Last reply Reply Quote -1
                          • 1 / 1
                          • First post
                            Last post

                          Browse Questions

                          Explore more categories

                          • Moz Tools

                            Chat with the community about the Moz tools.

                          • SEO Tactics

                            Discuss the SEO process with fellow marketers

                          • Community

                            Discuss industry events, jobs, and news!

                          • Digital Marketing

                            Chat about tactics outside of SEO

                          • Research & Trends

                            Dive into research and trends in the search industry.

                          • Support

                            Connect on product support and feature requests.

                          • See all categories

                          Related Questions

                          • danieldaher

                            GMB Account Fallen Off Rankings in past 24 hours

                            My map pack presence has fallen off the face of the earth over the last 24 hours. My location The Escape Game Chicago was top 3 yesterday for 'escape room chicago' and now they only show up when searching for the exact brand name. What's weirder is I still rank #1 organically for that keyword.I have looked through the account, nothing seems to be totally amiss. Google has not notified me of any issues or penalties. I have no clue what happened.Can anyone point me in the right direction or provide some insight as to how I can recover my ranking?

                            Local Listings | | danieldaher
                            0
                          • Bryan_Loconto

                            How to remove a link in GMB "Products & Services: places.SinglePlatform.com"

                            I manage a GMB account for an HVAC client and noticed in their knowledge graph it shows: "Products & Services: places.SinglePlatform.com" I cannot find this anywhere on the backend on GMB. Has anyone experienced this and how did you fix/remove the link? Luckily, the link goes to the clients profile on SinglePlatform, but the info is outdated.

                            Local Listings | | Bryan_Loconto
                            0
                          • agrier

                            Google My Business: Company listing is showing in search instead of division address - similar names/same city

                            Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!

                            Local Listings | | agrier
                            0
                          • formandfunctionagency

                            Why is a Google Listing Showing Up in a Different Town Than Its Address?

                            I have a client who runs a dental office on the outskirts of Racine, WI. His address specifically shows up as being in Racine, however, his GMB profile has always showed with the category of "Dentist in Mount Pleasant, WI" displaying below the photos. (Mount Pleasant is the next town over and his office straddles the line between the two towns in Google's overlay map of the town.) Obviously this is frustrating and I'm concerned that his location is hurting his ability to rank in the larger, more populous town of Racine. Have any other SEOs ever encountered this? And if so, how have you approached the issue? Location pages? Mentions of the location more often on the pages? tsLvH2B

                            Local Listings | | formandfunctionagency
                            1
                          • stuartstein

                            For Google's Structured Data, should I change my listings from Product schema to Local Business schema?

                            I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b  Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!

                            Local Listings | | stuartstein
                            0
                          • Jo_Da

                            Local SEO: Special charakters in brand name?

                            Hey guys, we run a local gym in Germany located in Nuremberg called: "STUDIO N°1 - natürlich fit". Our domain is: www.studio-no1.de We are currently working on a new website since our current Website isn't really SEO optimized. Until then I would like to start optimizing some off-page attributes. As far as I know one of the main points in Local SEO is that your firm is registered at important directories. In our case we are already registred in most of the important german directories. The problem is that our oficicial company name has a special charakter included. This means that in some cases we have "N°1" and in some others "No1! Our Google Business name for example has "N°1", facbook not (no special charakter allowed). Germanys most important site for listings: Gelbeseiten, doesn't even allow special charakters in brand names.... On which name should I focus to get all the business listings to have identical NAP informations? Does it even matter? Schould I focus on "STUDIO No1 - natürlich fit" or "STUDIO N°1 - natürlich fit"? I hope you could understand my problem. Big Thanks Jonas

                            Local Listings | | Jo_Da
                            0
                          • maxcarnage

                            Best Local Citation Building Services

                            Hi, have any of you ever used a local citation building service? Are some better than others, any recommendations? Any bad experiences or companies to avoid? I'm fairly new to the process and it looks like there's a lot of snake oil salesmen in this vertical, so any and all insight you could give me would be great! Thank you in advance, I look forward to hearing feedback from all of you!

                            Local Listings | | maxcarnage
                            0
                          • FluidAdvertising

                            How does dynamic call tracking affect local SEO?

                            I would like to begin tracking calls and offline conversions, but I am concerned that if I add a dynamic call tracking software that it will negatively affect SEO.

                            Local Listings | | FluidAdvertising
                            1

                          Get started with Moz Pro!

                          Unlock the power of advanced SEO tools and data-driven insights.

                          Start my free trial
                          Products
                          • Moz Pro
                          • Moz Local
                          • Moz API
                          • Moz Data
                          • STAT
                          • Product Updates
                          Moz Solutions
                          • SMB Solutions
                          • Agency Solutions
                          • Enterprise Solutions
                          • Digital Marketers
                          Free SEO Tools
                          • Domain Authority Checker
                          • Link Explorer
                          • Keyword Explorer
                          • Competitive Research
                          • Brand Authority Checker
                          • Local Citation Checker
                          • MozBar Extension
                          • MozCast
                          Resources
                          • Blog
                          • SEO Learning Center
                          • Help Hub
                          • Beginner's Guide to SEO
                          • How-to Guides
                          • Moz Academy
                          • API Docs
                          About Moz
                          • About
                          • Team
                          • Careers
                          • Contact
                          Why Moz
                          • Case Studies
                          • Testimonials
                          Get Involved
                          • Become an Affiliate
                          • MozCon
                          • Webinars
                          • Practical Marketer Series
                          • MozPod
                          Connect with us

                          Contact the Help team

                          Join our newsletter
                          Moz logo
                          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                          • Accessibility
                          • Terms of Use
                          • Privacy

                          Looks like your connection to Moz was lost, please wait while we try to reconnect.