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Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??
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Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this?
Our site URL : www.yolobus.in
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You cannot tell Google what Image you want to show it there. Things do not work that way.
Ross
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But, I want some different image on that place, which I uploaded yesterday. If I report that image, will google show a different image?
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Hi Ankit,
You need to report this image by clicking on a flag on the right top corner of the image and then choose "Not a photo of this place".
Ross
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Hi Ross Kernez, thank you for your response, but, I am referring to this image as shown in the attachment, This is local my business wrong image problem. please refer the image -
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Hi there,
You need to claim your Knowledge Graph and then make a request to update your logo.
Ross
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