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        3. Moz keeps logging me out

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Moz keeps logging me out

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        • ChristopherGlaeser
          ChristopherGlaeser last edited by

          I thought this issue had been resolved a few months ago.  Is anyone else experiencing this problem?

          Best,
          Christopher

          1 Reply Last reply Reply Quote 0
          • ChristopherGlaeser
            ChristopherGlaeser @Peterli last edited by

            Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.

            The system is logging me out every few hours. In the past, I thought I could browse the web all day without having to repeatedly login to the Mozbar.  Is my memory that bad that i don't correctly recall the previous behavior?

            1 Reply Last reply Reply Quote 0
            • Peterli
              Peterli last edited by

              Hi there Christopher,

              Thanks for reaching out to us!  I am sorry to hear that you are experiencing some weirdness with our site.  At this time, we are not getting any reports of sessions being disconnected or logged out during an active session.  Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.  However, from what you are telling me it doesn't seem like that's what you are experiencing.

              From what you are telling me, it sounds like a browser issue.  Can I trouble you to perform the following steps?

              • First clear the cache and cookies for the browser you are using.
              • If that doesn't work, simply try logging in from a different browser or computer, if the connect seems stable, it might be connected to a extension/software that's installed in that browser.

              I hope that helps!  Please let me know if you have any questions....I'm here to help!

              Best,

              Peter
              Moz Help Team.

              ChristopherGlaeser 1 Reply Last reply Reply Quote 0
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