• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. I added a WP Customer Reviews plugin but nothing seems to appear on Google search

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        I added a WP Customer Reviews plugin but nothing seems to appear on Google search

        Technical SEO
        4
        5
        3917
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • captainjoe
          captainjoe last edited by

          Hi,

          I've added the wordpress Wp Customer Reviews plugin to a my client's website and we brought some past clients to put on reviews in order to empower the hReview factor.

          Google as scraped the website several times since but we don't see any change in the organic serp.

          Can you please tell me if I've done something wrong or I forgot something?

          That's the website - Capital Garage Door

          Thanks!

          1 Reply Last reply Reply Quote 0
          • gowebsol
            gowebsol last edited by

            Hi Schlomi.

            I'm Joey, one of the developers of WP Customer Reviews. I apologize for not seeing this earlier, but I'm glad I stumbled on it and very happy to help.

            Your question is one we get a lot. Carson sums it up best when he says you are at Google's mercy - they decide, and it's not just about the formatting of your snippets. You can see just how "hit and miss" it is by looking at the serps when you search on "powered by wp customer reviews"

            https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=%22powered%20by%20wp%20customer%20reviews%22&oq=%22po&aqs=chrome.0.69i59j69i57j0l4.1099j0j4

            As you can see, 20-25% of the listings have star ratings in the results. I'd love to see more, but it shows what's out there. The best thing you can do to improve your chances of ratings showing up in search is to upgrade - I see you are using version 2.8, which is several versions behind. We overhauled the plugin in September, which included improvements to the rich snippets.

            As an internet marketer, the intent of WP Customer Reviews was to get user generated content onto sites and have the ratings show up in SERPS. It does the job, but like always, Google decides what shows up.

            Thanks for using the plugin. If you have some ideas for improvements, drop me a line.

            1 Reply Last reply Reply Quote 0
            • Carson-Ward
              Carson-Ward last edited by

              Unfortunately, Google has been scaling back reviews quite a bit. We have several sites where we used to show up with star ratings on every page. Now we're lucky to get them to show up at all.

              I have noticed it relies a lot on the query. If you are trying to rank for local queries where Google pulls in a local pack, for example, they're really not likely to show your stars. Maybe this is to prevent confusion. Maybe it's to help themselves on Google Maps.

              Try doing a site: search with the exact URL. In my experience it's most likely to show up in low-competition searches, and nothing is less competitive than a site: search with your own site. For example https://www.google.com/search?q=site%3Ahttp%3A%2F%2Fwww.shopperapproved.com does seem to pull in stars.

              The good news: what you have is working.

              The bad news: you're at Google's mercy as to when your snippets will pull in. Page and domain authority (in Google's eyes) does seem to play a part, and the query will change things up. My advice is always to implement it, continue marketing, and wait for Google to realize you're really an awesome company/site with reviews worth highlighting.

              Unfortunately, there's no magic number of reviews or count of links. It just depends on competition in the SERP.

              1 Reply Last reply Reply Quote 0
              • captainjoe
                captainjoe @blakewenloe last edited by

                Thanks for the answer Blakewenloe

                It does have a rich snippet code that's why I'm wondering why it doesn't show anything.

                Can anyone tell how much time/reviews you need until Google starts showing the ratings on serp?

                1 Reply Last reply Reply Quote 0
                • blakewenloe
                  blakewenloe last edited by

                  Does the plugin include Google rich snippet code? If it's just a Wordpress review plugin without google's rich snippet code, Google isn't (as far as I know) going to display the reviews in the serp. Also, I notice that the reviews don't show the "gold stars" for the homepage (most of the time) but do for the subpages. I searched the "garage repair in victoria, va" keyword and it showed the stars from the actual google reviews.

                  Here's a free plugin that includes the rich snippet: https://wordpress.org/plugins/rich-reviews/

                  ShopperApproved has ridiculous pricing but it works well: http://www.shopperapproved.com/

                  There may be better options out there, but this should get your started. Good luck!

                  captainjoe 1 Reply Last reply Reply Quote 2
                  • 1 / 1
                  • First post
                    Last post

                  Browse Questions

                  Explore more categories

                  • Moz Tools

                    Chat with the community about the Moz tools.

                  • SEO Tactics

                    Discuss the SEO process with fellow marketers

                  • Community

                    Discuss industry events, jobs, and news!

                  • Digital Marketing

                    Chat about tactics outside of SEO

                  • Research & Trends

                    Dive into research and trends in the search industry.

                  • Support

                    Connect on product support and feature requests.

                  • See all categories

                  Related Questions

                  • Hasanovic

                    Google Not Indexing Pages (Wordpress)

                    google search console indexed urls indexation

                    Hello, recently I started noticing that google is not indexing our new pages or our new blog posts. We are simply getting a "Discovered - Currently Not Indexed" message on all new pages. When I click "Request Indexing" is takes a few days, but eventually it does get indexed and is on Google. This is very strange, as our website has been around since the late 90's and the quality of the new content is neither duplicate nor "low quality". We started noticing this happening around February. We also do not have many pages - maybe 500 maximum? I have looked at all the obvious answers (allowing for indexing, etc.), but just can't seem to pinpoint a reason why. Has anyone had this happen recently? It is getting very annoying having to manually go in and request indexing for every page and makes me think there may be some underlying issues with the website that should be fixed.

                    Technical SEO | | Hasanovic
                    1
                  • vikrantrathore

                    Pages are Indexed but not Cached by Google. Why?

                    Hello, We have magento 2 extensions website mageants.com since 1 years google every 15 days cached my all pages but suddenly last 15 days my websites pages not cached by google showing me 404 error so go search console check error but din't find any error so I have cached manually fetch and render but still most of pages have same 404 error example page : - https://www.mageants.com/free-gift-for-magento-2.html error :- http://webcache.googleusercontent.com/search?q=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&rlz=1C1CHBD_enIN803IN804&oq=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&aqs=chrome..69i57j69i58.1569j0j4&sourceid=chrome&ie=UTF-8 so have any one solutions for this issues

                    Technical SEO | | vikrantrathore
                    0
                  • Fiyyazp

                    Google Search Console Not Sending Messages

                    One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found. Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails. After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted. After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear. However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted! We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response. Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?

                    Technical SEO | | Fiyyazp
                    0
                  • segistics

                    How to avoid instead suggestion from Google search results ?

                    Hi, When I search for "Zotey" in google, the following message is being displayed. Showing results for zotye
                    Search instead for zotey Anyone let me know how to get rid of this conflict asap? Regards, Sivakumar.

                    Technical SEO | | segistics
                    0
                  • Dan-Lawrence

                    Custom hreflang tags in WP & using with Yoast

                    Hi My clients dev has added custom fields for adding hreflang tags to head of pages such as: "Rel Type", "The URL", and "Language Code" Am i right in thinking that until a different language/country version of the site is created these can remain empty or should they still be populated once added say with some sort of global reference or best left blank since will leave the head content global by default ? Also how important is it to add charset to the language code ? since seems optional ? Also this set up is on WP multi-site with Yoast and devs asked me the below: _One thing to note is that Yoast generates its own "canonical" tags - so if _
                    _you are going to use hreflang tags and canonical tags then you don't need to _
                    _add a canonical using the custom fields I have set up - Yoast has that _
                    sorted. _But if you are going down the route of NOT having any canonical tags - and _
                    _using a x-defult for the hreflang tags, I will need to try and suppress the _
                    _Yoast canonical tag so you can do this. Much depends on your approach and _
                    what you think is best. So how do i know if using canonicals or x-default, i take it best simplest to leverage Yoast and hence not add canonicals to custom fields ? Isnt x-default just for indicating language selectors/redirector not specific to 1 region? So long as havnt got those then good to proceed with Yoasts generated canonicals ? Cheers dan

                    Technical SEO | | Dan-Lawrence
                    0
                  • rikmon

                    De-indexed from Google

                    Hi Search Experts! We are just launching a new site for a client with a completely new URL.  The client can not provide any access details for their existing site.  Any ideas how can we get the existing site de-indexed from Google? Thanks guys!

                    Technical SEO | | rikmon
                    0
                  • reallyitsme

                    Adding 'NoIndex Meta' to Prestashop Module & Search pages.

                    Hi Looking for a fix for the PrestaShop platform Look for the definitive answer on how to best stop the indexing of PrestaShop modules such as "send to a friend", "Best Sellers" and site search pages. We want to be able to add a meta noindex ()to pages ending in: /search?tag=ball&p=15 or /modules/sendtoafriend/sendtoafriend-form.php We already have in the robot text: Disallow: /search.php
                    Disallow: /modules/ (Google seems to ignore these) But as a further tool we would like to incude the noindex to all these pages too to stop duplicated pages. I assume this needs to be in either the head.tpl or the .php file of each PrestaShop module.? Or is there a general site wide code fix to put in the metadata to apply' Noindex Meta' to certain files. Current meta code here: Please reply with where to add code and what the code should be. Thanks in advance.

                    Technical SEO | | reallyitsme
                    0
                  • Hyrule

                    Does a CDN affect search rankings?

                    I feel kind of stupid asking this, but if i use one it would speed things up quite a bit. It is for a ecommerce website, any guidance on this would be awesome!

                    Technical SEO | | Hyrule
                    0

                  Get started with Moz Pro!

                  Unlock the power of advanced SEO tools and data-driven insights.

                  Start my free trial
                  Products
                  • Moz Pro
                  • Moz Local
                  • Moz API
                  • Moz Data
                  • STAT
                  • Product Updates
                  Moz Solutions
                  • SMB Solutions
                  • Agency Solutions
                  • Enterprise Solutions
                  • Digital Marketers
                  Free SEO Tools
                  • Domain Authority Checker
                  • Link Explorer
                  • Keyword Explorer
                  • Competitive Research
                  • Brand Authority Checker
                  • Local Citation Checker
                  • MozBar Extension
                  • MozCast
                  Resources
                  • Blog
                  • SEO Learning Center
                  • Help Hub
                  • Beginner's Guide to SEO
                  • How-to Guides
                  • Moz Academy
                  • API Docs
                  About Moz
                  • About
                  • Team
                  • Careers
                  • Contact
                  Why Moz
                  • Case Studies
                  • Testimonials
                  Get Involved
                  • Become an Affiliate
                  • MozCon
                  • Webinars
                  • Practical Marketer Series
                  • MozPod
                  Connect with us

                  Contact the Help team

                  Join our newsletter
                  Moz logo
                  © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                  • Accessibility
                  • Terms of Use
                  • Privacy

                  Looks like your connection to Moz was lost, please wait while we try to reconnect.