• majorAlexa

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Let your business shine with Listings AI
          Moz Local

          Let your business shine with Listings AI

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Unlock flexible pricing & new endpoints
          Moz API

          Unlock flexible pricing & new endpoints

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. SEO Tactics
        3. Technical SEO
        4. "5XX (Server Error)" - How can I fix this?

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        "5XX (Server Error)" - How can I fix this?

        Technical SEO
        11
        12
        49978
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • RocketStats
          RocketStats last edited by

          Hey Mozers!

          Moz Crawl tells me I am having an issue with my Wordpress category - it is returning a 5XX error and i'm not sure why? Can anyone help me determine the issue?

          Crawl Issues and Notices for:

          http://www.refusedcarfinance.com/news/category/news

          We found 1 crawler issue(s) for this page.

          High Priority Issues

          1

          5XX (Server Error)

          5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.

          1 Reply Last reply Reply Quote 0
          • Maria_T_Andrews
            Maria_T_Andrews last edited by

            One more thing I want to add:

            Search engines can remove your site from their index after they repeatedly get such a response. To prevent deindexing, use SEO tools to audit your site and detect 5xx errors in time. You can fix errors using three strategies:

            Reload the page to check if the issue was merely momentary.
            Check the error log on the site.
            Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved.

            1 Reply Last reply Reply Quote 0
            • Maria_T_Andrews
              Maria_T_Andrews last edited by

              A 5xx server error is an error which occurs when server doesn’t fulfill a request.

              It’s quite difficult to detect and fix each occurrence of these errors, but search engines don’t like them, especially 500 and 503 errors.

              1 Reply Last reply Reply Quote 0
              • DavidLQuiroga
                DavidLQuiroga Banned last edited by

                1. Reload the page in case the issue was merely momentary.
                2. Check the error log on the site.
                3. Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved.
                1 Reply Last reply Reply Quote 0
                • RANA_RANA
                  RANA_RANA Subscriber @asim21 last edited by

                  @asim21.. Hi asim.. hope you are well.
                  What is 5XX server error?
                  5XX (Sever Error) is occur when a valid request wad made by the client but the server failed to complete the request. Hence there is issue on server side. This error should be fixed for better performace and SEO of your website.
                  How to Fix..
                  1. Clear cookies and chaches:
                  Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browsers History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.
                  2. Contact your host/server and creat a support ticket.
                  If the problem continues, the best step is to contact your hosting provider or create a support ticket and they will fixed this issue on their side . Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again.
                  I am adding one of my website for promotion.. kindly visit to support me Visit my website
                  thanks.

                  1 Reply Last reply Reply Quote 0
                  • shazed78
                    shazed78 last edited by

                    5xx server errors present a big issue because they directly harm your visitor’s experience. Imagine having an eCommerce store, and your visitors keep receiving these server errors. Do you think they’ll keep trying and eventually purchase something? Hello I'm the Owner of Reactormoney.com

                    No, they’ll go next door and buy from the competition.

                    And what about search engines like Google? If they receive 5xx server errors just occasionally, then you probably don’t have much to fear. But if the 5xx server errors are persistent, then it’s likely you’ll see a steady decline in organic traffic.

                    In this article we’ll cover why 5xx server errors are bad for SEO, what the most common 5xx server errors are, how to find out if your site’s server returns them, what causes this, and how to fix them.

                    So we need to fix it.

                    3 Simple Steps to Clearing a 5XX Error

                    5XX errors are server-side meaning the problem is not likely to lie within your internet connection or device. There will be an error with your website server.

                    In the unlikely event that there is an issue with something on your end, there are a few simple steps you can take before seeking further help and advice.

                    1. Refresh your browser

                    The problem may only be temporary, reloading the page will often prove successful. You can do this by resubmitting the URL from the address bar, pressing F5 or Ctrl-R on your keyboard.

                    2. Remove cookies

                    Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browser's History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.

                    3. Contact your host/server

                    If the problem continues, the best step is to contact your host or server directly to find out what the problem is. Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again. Here are articles that might help: Best fish finder under 1000

                    1 Reply Last reply Reply Quote 1
                    • JohnCMacias
                      JohnCMacias last edited by

                      5XX (Server Error) 5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.

                      Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are articles that might help:  best gaming laptop for sims 4

                      1 Reply Last reply Reply Quote 0
                      • asim21
                        asim21 Subscriber Banned @Maria_T_Andrews last edited by

                        My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.

                        What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?

                        If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?

                        RANA_RANA 1 Reply Last reply Reply Quote 0
                        • GFD_Chris
                          GFD_Chris last edited by

                          Good question! I've seen this happen with a few clients.

                          Here is my process for reviewing 5xx errors:

                          1. Manually check a handful of reported 5xx URLs and note their status codes. Often times upon manual inspection, you'll often find that these pages return different status codes (200, 4xx).
                          2. Perform a crawl using Screaming Frog and watch the "Status Codes" report. Watch to see if URL go from getting crawled as 200 to 5xx status codes.
                          3. If this is the case, the issue might that your hosting can't handle the requests getting sent to your site. If not and your URLs are getting reported as 200, it might been a temporary status the crawler found.
                          4. If possible, check your log files to see if Googlebot is returning a large number of 5xx errors.

                          Overall, if you only find a few 5xx errors in Search Console and your log files but don't find them in when you crawl the site, you're probably OK. However, if a crawl consistently reveals them or you see a large number in your log files then it's a high priority item to flag to your developers. You may need to consider upgrading your hosting or rolling back any recent development changes that were made. Definitely lean on your developer's insights here.

                          1 Reply Last reply Reply Quote 1
                          • bethftroya
                            bethftroya last edited by

                            Hi Maria,

                            I'm also facing the same issue. Can you guide me how to resolve it because your issue is old I think till now you got a solution. I'm also facing issue on my Page URL. I'm waiting for your response as I also have android gaming blog so may be your solution work for me.

                            1 Reply Last reply Reply Quote 0
                            • Maria_T_Andrews
                              Maria_T_Andrews last edited by

                              Hi,

                              My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.

                              What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?

                              If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?

                              Is there any issue with server-side rendering? Please help me as I want to fix this ASAP.

                              Awaiting help on this!

                              asim21 1 Reply Last reply Reply Quote 2
                              • moz_support
                                moz_support last edited by

                                Hi there! Sorry to hear you're having trouble.

                                Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.

                                Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:

                                https://a-moz.groupbuyseo.org/community/q/issue-5xx-server-error

                                https://a-moz.groupbuyseo.org/community/q/thousands-of-503-errors

                                1 Reply Last reply Reply Quote 3
                                • 1 / 1
                                • First post
                                  Last post

                                Browse Questions

                                Explore more categories

                                • Moz Tools

                                  Chat with the community about the Moz tools.

                                • SEO Tactics

                                  Discuss the SEO process with fellow marketers

                                • Community

                                  Discuss industry events, jobs, and news!

                                • Digital Marketing

                                  Chat about tactics outside of SEO

                                • Research & Trends

                                  Dive into research and trends in the search industry.

                                • Support

                                  Connect on product support and feature requests.

                                • See all categories

                                Related Questions

                                • Breemcc

                                  Our clients Magento 2 site has lots of obsolete categories. Advice on SEO best practice for setting server level redirects so I can delete them?

                                  magento nginx

                                  Our client's Magento website has been running for at least a decade, so has a lot of old legacy categories for Brands they no longer carry. We're looking to trim down the amount of unnecessary URL Redirects in Magento, so my question is: Is there a way that is SEO efficient to setup permanent redirects at a server level (nginx) that Google will crawl to allow us at some point to delete the categories and Magento URL Redirects? If this is a good practice can you at some point then delete the server redirects as google has marked them as permanent?

                                  Technical SEO | | Breemcc
                                  0
                                • WeAreDigital_BE

                                  Subdomain 403 error

                                  Hi Everyone, A crawler from our SEO tool detects a 403 error from a link from our main domain to a a couple of subdomains. However, these subdomains are perfect accessibly. What could be the problem? Is this error caused by the server, the crawlbot or something else? I would love to hear your thoughts.
                                  Jens

                                  Technical SEO | | WeAreDigital_BE
                                  0
                                • reidsteven75

                                  How Does Google's "index" find the location of pages in the "page directory" to return?

                                  This is my understanding of how Google's search works, and I am unsure about one thing in specific: Google continuously crawls websites and stores each page it finds (let's call it "page directory") Google's "page directory" is a cache so it isn't the "live" version of the page Google has separate storage called "the index" which contains all the keywords searched.  These keywords in "the index" point to the pages in the "page directory" that contain the same keywords. When someone searches a keyword, that keyword is accessed in the "index" and returns all relevant pages in the "page directory" These returned pages are given ranks based on the algorithm The one part I'm unsure of is how Google's "index" knows the location of relevant pages in the "page directory".  The keyword entries in the "index" point to the "page directory" somehow. I'm thinking each page has a url in the "page directory", and the entries in the "index" contain these urls.   Since Google's "page directory" is a cache, would the urls be the same as the live website (and would the keywords in the "index" point to these urls)? For example if webpage is found at wwww.website.com/page1, would the "page directory" store this page under that url in Google's cache? The reason I want to discuss this is to know the effects of changing a pages url by understanding how the search process works better.

                                  Technical SEO | | reidsteven75
                                  0
                                • EugeneF

                                  Use webmaster tools "change of address" when doing rel=canonical

                                  We are doing a "soft migration" of a website.  (Actually it is a merger of two websites). We are doing cross site rel=canonical tags instead of 301's for the first 60-90 days.  These have been done on a page by page basis for an entire site.  Google states that a "change of address" should be done in webmaster tools for a site migration with 301's.   Should this also be done when we are doing this soft move?

                                  Technical SEO | | EugeneF
                                  0
                                • dreadmichael

                                  How to block "print" pages from indexing

                                  I have a fairly large FAQ section and every article has a "print" button. Unfortunately, this is creating a page for every article which is muddying up the index - especially on my own site using Google Custom Search. Can you recommend a way to block this from happening? Example Article: http://www.knottyboy.com/lore/idx.php/11/183/Maintenance-of-Mature-Locks-6-months-/article/How-do-I-get-sand-out-of-my-dreads.html Example "Print" page: http://www.knottyboy.com/lore/article.php?id=052&action=print

                                  Technical SEO | | dreadmichael
                                  0
                                • dcmike

                                  Hyphenated Domain Names - "Spammy" or Not?

                                  Some say hyphenated domain names are "spammy". I have also noticed that Moz's On Page Keyword Tool does NOT recognize keywords in a non-hyphenated domain name. So one would assume neither do the bots. I noticed obviously misleading words like car in carnival or spa in space or spatula, etc embedded in domain names and pondered the effect. I took it a step further with non-hyphenated domain names. I experimented by selecting totally random three or four letter blocks - Example: randomfactgenerator.net - rand omf act gene rator Each one of those clips returns copious results AND the On-Page Report Card does not credit the domain name as containing "random facts" as keywords**,** whereas www.business-sales-sarasota.com does get credit for "business sales sarasota" in the URL. This seems an obvious situation - unhyphenated domains can scramble the keywords and confuse the bots, as they search all possible combinations. YES -  I know the content should carry it but - I do not believe domain names are irrelevant, as many say. I don't believe that hyphenated domain names are not more efficient than non hyphenated ones - as long as you don't overdo it. I have also seen where a weak site in an easy market  will quickly top the list because the hyphenated domain name matches the search term - I have done it (in my pre Seo Moz days) with ft-myers-auto-air.com. I built the site in a couple of days and in a couple weeks it was on page one. Any thoughts on this?

                                  Technical SEO | | dcmike
                                  0
                                • Scott-Thomas

                                  What is best practice for redirecting "secondary" domain names?

                                  For sites with multiple top-level domains that have been secured for a business or organization, I'm curious as to what is considered best practice for setting up 301 redirects for secondary domains. Is it best to do the 301 redirects at the registrar level, or the hosting level? So that .net, .biz, or other secondary domains funnel visitors to the correct primary/main domain name. I'm looking for the "best practice" answer and want to avoid duplicate content problems, or penalties from the search engines. I'm not trying to game the system with dozens of domain names, simply the handful of domains that are important to the client. I've seen some registrars recommend hosting secondary domains, and doing redirects from the hosting level (and they use meta refresh for "domain forwarding," which I want to avoid). It seems rather wasteful to set up hosting for a secondary domain and then 301 each URL.

                                  Technical SEO | | Scott-Thomas
                                  0
                                • Zitana

                                  Meta tag "noindex,nofollow" by accident

                                  Hi, 3 weeks ago I wanted to release a new website (made in WordPress), so I neatly created 301 redirects for all files and folders of my old html website and transferred the WordPress site into the index folder. Job well done I thought, but after a few days, my site suddenly disappeared from google. I read in other Q&A's that this could happen so I waited a little longer till I finally saw today that there was a meta robots added on every page with "noindex, nofollow". For some reason, the WordPress setting "I want to forbid search engines, but allow normal visitors to my website" was selected, although I never even opened that section called "Privacy". So my question is, will this have a negative impact on my pagerank afterwards? Thanks, Sven

                                  Technical SEO | | Zitana
                                  0

                                Get started with Moz Pro!

                                Unlock the power of advanced SEO tools and data-driven insights.

                                Start my free trial
                                Products
                                • Moz Pro
                                • Moz Local
                                • Moz API
                                • Moz Data
                                • STAT
                                • Product Updates
                                Moz Solutions
                                • SMB Solutions
                                • Agency Solutions
                                • Enterprise Solutions
                                • Digital Marketers
                                Free SEO Tools
                                • Domain Authority Checker
                                • Link Explorer
                                • Keyword Explorer
                                • Competitive Research
                                • Brand Authority Checker
                                • Local Citation Checker
                                • MozBar Extension
                                • MozCast
                                Resources
                                • Blog
                                • SEO Learning Center
                                • Help Hub
                                • Beginner's Guide to SEO
                                • How-to Guides
                                • Moz Academy
                                • API Docs
                                About Moz
                                • About
                                • Team
                                • Careers
                                • Contact
                                Why Moz
                                • Case Studies
                                • Testimonials
                                Get Involved
                                • Become an Affiliate
                                • MozCon
                                • Webinars
                                • Practical Marketer Series
                                • MozPod
                                Connect with us

                                Contact the Help team

                                Join our newsletter
                                Moz logo
                                © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                                • Accessibility
                                • Terms of Use
                                • Privacy

                                Looks like your connection to Moz was lost, please wait while we try to reconnect.