Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google listing only appears when I move / zoom in or out of the map
-
Hi everyone,
We are having an issue with this local business. The Google listing isn't immediately appearing on the map. You have to move the map or zoom in and out for the listing to appear. I find this really odd as our competitors - with no reviews and way further in proximity - are appearing with no issues.
The listing is only about 4km where I'm doing the search, while competitors with no reviews are about 20km away. We are ranking in the top 5 organically for the search term I used (pool renovations brisbane), but nowhere in local unless the map is moved. When the listing appears, sometimes the pin also looks grey instead of red, while others are red (if that makes sense).
On top of this, their organic rankings have also been on a downward trend since June. I'm currently doing a backlink audit to see if it's contributing to the issue. If anyone also has other ideas, could you please let me know? Thanks.
-
Hi Miriam,
Yes, these are very helpful! Thanks for the advice on doing a competitive audit. I will certainly do this for both clients!
-
Hi Nikki,
Searching for "pool renovations brisbane" from the US, I am seeing your business come up 12th in the local finder view. I see that Google is marking the city center of Brisbane roughly at the corner of Albert and Queen Streets and that the majority of the businesses in the local finder are clustered right around that nexus. However, I do also see some other businesses (including yours) are on the other side of the Brisbane River from this, including one that is farther away than yours (MPR) and is outranking you. From my location, I'm unable to reproduce the filtering activity you are experiencing, but clearly, you're seeing it happen.
Scenarios like this generally require doing a full competitive audit. I would actually recommend that you do two of them, in this case. I would look at the top ranking business, and I would also pay special attention to Wahoo Pool, which is also far from the other businesses, but has earned many more reviews and is managing to rank #3, at least in my results. This article contains a spreadsheet for doing this type of audit, though you may want to look at even more signals than it covers: https://a-moz.groupbuyseo.org/blog/basic-local-competitive-audit
I'd stack up my client's numbers against both the top ranked business and this other competitor to see if you can find where they are pulling superior numbers. Like your client in the legal business, it may well just be a case where you'll have to out-do competitors to convince Google that this business is the one that deserves to rank. And, of course, you'll be wanting to resolve any issues the audit turns up for the business.Typically, audits yield insight, but if your audit turns up no clear narrative that could explain why the client isn't showing up at the automatic zoom level, you are left with:
-
Something you are overlooking
-
A bug or weird behavior on Google's part that could resolve
Hope these thoughts are helpful.
-
-
Hi Miriam,
Thank you for your response and sorry for the delay in responding!
1 - No, there are no other businesses in the same category located at this address. I have seen instances where Google filtered out same category businesses in the same building - one of our clients is actually experiencing this! They are lawyers that share the same office as 3 other lawyers and our advice was to try and have the best ranking power out of the listings they're competing against.
2 - Camp Hill is a suburb in the city of Brisbane. Customers usually use the term "pool builders brisbane" or "pool renovations brisbane" when looking for local pool service providers. We want to rank highly for these terms and also appear in the local maps for these terms, but we are getting filtered out for some reason. I understand that results vary also on proximity of the searcher, however, where I'm searching from (Brisbane's central business district), the business doesn't appear readily on maps. The business is only about 4km away from where I'm searching from, but competitors that are as far as 19km away appear on maps with no issues.
Any help would be appreciated. Thanks Miriam!
-
Hi Nikki!
I'm so sorry you haven't received a response yet to your good question. Often, that zooming behavior you're reporting is a sign that Google is filtering out the listing. First question from me. Are there any other businesses in the same category of business located in your building or within the surrounding couple of streets? Please, let me know the answer to that.
Also, is the search term you're asking about specifically "pool renovations brisbane"? I see your business as being listed in Camp Hill Queensland. What is the relationship of Camp Hill to Brisbane, please?
Thanks!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business - Service Area - Use Zip Codes or City Names?
Google allows you to choose up to 20 locations as service areas, and you can choose based on cities, counties, or zip codes. I'm trying to determine if zip codes, cities, or counties are better to select for our GMB profiles. We are located in the US. I am thinking it's best to use all 20 areas allowed on a profile as long as they are relevant, generally giving Google all the info they will let you provide is best. I also am leaning toward using zip codes because it also includes the city when you choose by zip code. For example: Entered the zip code 21009 and the service area selection provided was: Abingdon, MD 21009, USA Entering the city/state returns a selection of Abingdon, MD, USA I also think it may have to do with how people search and find your business as well? Does anyone have experience with this? Best practices? My google searching has not turned up any reliable info.
Local Listings | | WadeBayMgmt0 -
How to verify Google My Business (GMB) account in Dubai, United Arab Emirates (UAE)
Hi folks, I know the majority of you are based in the US, so won't be experiencing the same problem as me. I have set up a Google My Business account for a company here in Dubai, United Arab Emirates. The only problem is that I can't verify it using the normal methods like a postcard being sent out as the UAE doesn't have a postal service, so there are no postcodes to target an address. Basically I go through the process of creating a GMB account, setting the address details and map marker, then try to verify the account by postcard (this is the only way). I wait 14+ days but still no postcard arrives for obvious reasons - no postal address! So - my question is, how do we get round this problem? I know it can be done as there are plenty of businesses out there in Dubai that are verified on Google maps and GMB. Any advice or input would be greatly appreciated. Thanks
Local Listings | | SeoSheikh0 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | | stuartstein0 -
How to deal with wrong location in Google SERP
Hi, If I understand correctly, Google provides search results based on the location of the user. That's fine, because most of my clients are local. But if I look at my own search results, Google thinks I'm in a totally different town. Most likely based on my IP address. Of course I can solve that for myself, but the same goes for my potential clients. Is there a way to deal with this, from an seo perspective? For instance find out where most of the the IP providers are located and target that location?
Local Listings | | Houdoe1 -
Google My Business- Will a large service area dilute local search results?
I am considering adding our actual service area to our Google My Business profile, but I don't want this to dilute our local search results. As it is, we come up in the top 3 or so when searched in our HQ's city and several nearby cities when you search for us in Google Maps (although when I look at the top 10 organic for Google for some reason when you search for these cities + our keywords Google doesn't show any local results). Our actual service area is fairly large, comprising the states of CA & Hawaii & parts of CO, AZ, and UT. I would be adding the service area by zip code rather than radius, as a radius wouldn't make any sense in this case (particularly considering the distance between HI and CA). Is it better to keep our relatively high ranking in local results? Will adding the service area not affect local results negatively? Also, do you know why Google isn't showing me local results when I look for our keywords + our nearby cities? When I look for these keywords in larger cities like LA or San Diego, Google always shows me local results.
Local Listings | | BohmKalish1230 -
Does Google Penalize for Hiding Address?
I have a situation where a client is working out of their home. I know that Google does not like when you list a business with a home address so we have hidden the address on Google, but are wondering if Google penalizes businesses for hiding it? When listing them to other directories we do our best to find ones that we can hide the first line of the address. But does that matter? Should we just be listing to our normal directories with the address visible? Does a mix of hidden addresses and visible ones hurt your rankings? Thanks in advance for your help!
Local Listings | | JohnWeb120 -
Google Maps redirect notice on track-able URL's (how do I track maps visits in analytics?)
We've been using trackable URL's to track Google My Business visits in analytics for years.
Local Listings | | RedNovaLabs91
Example: ?utm_source=GoogleLocal&utm_medium=example&utm_campaign=example In the past month I've noticed Google showing a redirect notice on any listing with a trackable URL. It happened for a day or so a few weeks ago - and then it's been a more permanent situation since this past week. Redirect Notice
The previous page is sending you to: www.example.com
If you do not want to visit that page, you can return to the previous page. I'm fine with removing the trackable URL's - however - I'm not sure how to track maps visits via analytics without using them. I can't find any updated information on options. The last post on moz was in 2011 (http://a-moz.groupbuyseo.org/blog/tracking-traffic-from-google-places-in-google-analytics). The alternate tactics in that post no longer work. So my question is:
- How do I track Google Maps (My Business) visits through analytics without using tracking URLs?1 -
Reliability of http://www.scamanalyst.net/
Hi - has anyone used scamanalyst.net as a research tool? If so, do you have any thoughts on how reliable the site information is? My thought is to use in conjunction with Open Site Explorer (in the process of tidying up a clients' questionable site links). Thanks so much.
Local Listings | | E2E0