• ramc-7JcUnB

        See all notifications

        Skip to content
        Moz logo Menu open Menu close
        • Products
          • Moz Pro
          • Moz Pro Home
          • Moz Local
          • Moz Local Home
          • STAT
          • Moz API
          • Moz API Home
          • Compare SEO Products
          • Moz Data
        • Free SEO Tools
          • Domain Analysis
          • Keyword Explorer
          • Link Explorer
          • Competitive Research
          • MozBar
          • More Free SEO Tools
        • Learn SEO
          • Beginner's Guide to SEO
          • SEO Learning Center
          • Moz Academy
          • MozCon
          • Webinars, Whitepapers, & Guides
        • Blog
        • Why Moz
          • Digital Marketers
          • Agency Solutions
          • Enterprise Solutions
          • Small Business Solutions
          • The Moz Story
          • New Releases
        • Log in
        • Log out
        • Products
          • Moz Pro

            Your all-in-one suite of SEO essentials.

          • Moz Local

            Raise your local SEO visibility with complete local SEO management.

          • STAT

            SERP tracking and analytics for enterprise SEO experts.

          • Moz API

            Power your SEO with our index of over 44 trillion links.

          • Compare SEO Products

            See which Moz SEO solution best meets your business needs.

          • Moz Data

            Power your SEO strategy & AI models with custom data solutions.

          Enhance Keyword Discovery with Bulk Analysis
          Moz Pro

          Enhance Keyword Discovery with Bulk Analysis

          Learn more
        • Free SEO Tools
          • Domain Analysis

            Get top competitive SEO metrics like DA, top pages and more.

          • Keyword Explorer

            Find traffic-driving keywords with our 1.25 billion+ keyword index.

          • Link Explorer

            Explore over 40 trillion links for powerful backlink data.

          • Competitive Research

            Uncover valuable insights on your organic search competitors.

          • MozBar

            See top SEO metrics for free as you browse the web.

          • More Free SEO Tools

            Explore all the free SEO tools Moz has to offer.

          NEW Keyword Suggestions by Topic
          Moz Pro

          NEW Keyword Suggestions by Topic

          Learn more
        • Learn SEO
          • Beginner's Guide to SEO

            The #1 most popular introduction to SEO, trusted by millions.

          • SEO Learning Center

            Broaden your knowledge with SEO resources for all skill levels.

          • On-Demand Webinars

            Learn modern SEO best practices from industry experts.

          • How-To Guides

            Step-by-step guides to search success from the authority on SEO.

          • Moz Academy

            Upskill and get certified with on-demand courses & certifications.

          • MozCon

            Save on Early Bird tickets and join us in London or New York City

          Access 20 years of data with flexible pricing
          Moz API

          Access 20 years of data with flexible pricing

          Find your plan
        • Blog
        • Why Moz
          • Digital Marketers

            Simplify SEO tasks to save time and grow your traffic.

          • Small Business Solutions

            Uncover insights to make smarter marketing decisions in less time.

          • Agency Solutions

            Earn & keep valuable clients with unparalleled data & insights.

          • Enterprise Solutions

            Gain a competitive edge in the ever-changing world of search.

          • The Moz Story

            Moz was the first & remains the most trusted SEO company.

          • New Releases

            Get the scoop on the latest and greatest from Moz.

          Surface actionable competitive intel
          New Feature

          Surface actionable competitive intel

          Learn More
        • Log in
          • Moz Pro
          • Moz Local
          • Moz Local Dashboard
          • Moz API
          • Moz API Dashboard
          • Moz Academy
        • Avatar
          • Moz Home
          • Notifications
          • Account & Billing
          • Manage Users
          • Community Profile
          • My Q&A
          • My Videos
          • Log Out

        The Moz Q&A Forum

        • Forum
        • Questions
        • My Q&A
        • Users
        • Ask the Community

        Welcome to the Q&A Forum

        Browse the forum for helpful insights and fresh discussions about all things SEO.

        1. Home
        2. Moz Tools
        3. Moz Pro
        4. Mobile Rankings for me and competitors disappear in Moz but still ranking.

        Moz Q&A is closed.

        After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

        Unsolved Mobile Rankings for me and competitors disappear in Moz but still ranking.

        Moz Pro
        rankings reports keyword rankings google mobile
        4
        6
        1815
        Loading More Posts
        • Watching

          Notify me of new replies.
          Show question in unread.

        • Not Watching

          Do not notify me of new replies.
          Show question in unread if category is not ignored.

        • Ignoring

          Do not notify me of new replies.
          Do not show question in unread.

        • Oldest to Newest
        • Newest to Oldest
        • Most Votes
        Reply
        • Reply as question
        Locked
        This topic has been deleted. Only users with question management privileges can see it.
        • baddjuju
          baddjuju Subscriber last edited by

          Hi, I'm trying to create an SEO report for my client however their mobile rankings have completely disappeared for Google Mobile rankings. Competitors rankings have disappeared as well. Could this be a Moz configuration issue?

          1 Reply Last reply Reply Quote 0
          • punandjokes222
            punandjokes222 last edited by

            Hello,

            I've encountered an interesting situation with Mobile Rankings on Moz that I could use some insight on. It appears that both my rankings and those of my competitors have disappeared on Moz's platform, despite the fact that we're still able to see our rankings on search engines. This discrepancy is quite puzzling, as the rankings are evidently there, but Moz isn't displaying them.

            I wonder if anyone else has encountered a similar issue and if there's an explanation or solution for this situation. It's perplexing to witness rankings on search engines but not see them reflected on Moz's platform.

            If anyone has experienced this before or has any suggestions on how to address it, I would greatly appreciate your input. We're all striving to make informed decisions regarding our SEO efforts, and this situation has definitely thrown a curveball.

            Looking forward to your insights!

            Best regards,
            @punandjokes222

            P.S. On a lighter note, for more curious mysteries, you might enjoy visiting PunandJokes.com!

            1 Reply Last reply Reply Quote 0
            • michaelaskew6543
              michaelaskew6543 Banned last edited by

              @michaelaskew6543 said in Mobile Rankings for me and competitors disappear in Moz but still ranking.:

              If the mobile rankings for your website and your competitors have disappeared in Moz, but you are still seeing rankings in actual search results, there could be a few possible explanations for this situation:
              Technical issue: It's possible that there is a technical issue or glitch within the Moz tool that is causing the mobile rankings to disappear. In such cases, it's recommended to reach out to Moz's customer support to report the issue and seek their assistance in resolving it.
              Update or changes in Moz's data: Moz regularly updates its data and algorithms to provide the most accurate and relevant information. It's possible that there have been updates or changes in how Moz collects and displays mobile rankings. In such cases, it's best to refer to Moz's official documentation or contact their support for clarification.

              If the mobile rankings for your website and your competitors have disappeared in Moz, but you are still seeing rankings in actual search results, there could be a few possible explanations for this situation:

              Technical issue: It's possible that there is a technical issue or glitch within the Moz tool that is causing the mobile rankings to disappear. In such cases, it's recommended to reach out to Moz's customer support to report the issue and seek their assistance in resolving it.

              Update or changes in Moz's data: Moz regularly updates its data and algorithms to provide the most accurate and relevant information. It's possible that there have been updates or changes in how Moz collects and displays mobile rankings. In such cases, it's best to refer to Moz's official documentation or contact their support for clarification.

              Regards:
              apk fik

              1 Reply Last reply Reply Quote 0
              • michaelaskew6543
                michaelaskew6543 Banned @michaelaskew6543 last edited by

                @michaelaskew6543 said in Mobile Rankings for me and competitors disappear in Moz but still ranking.:

                If the mobile rankings for your website and your competitors have disappeared in Moz, but you are still seeing rankings in actual search results, there could be a few possible explanations for this situation:

                Technical issue: It's possible that there is a technical issue or glitch within the Moz tool that is causing the mobile rankings to disappear. In such cases, it's recommended to reach out to Moz's customer support to report the issue and seek their assistance in resolving it.

                Update or changes in Moz's data: Moz regularly updates its data and algorithms to provide the most accurate and relevant information. It's possible that there have been updates or changes in how Moz collects and displays mobile rankings. In such cases, it's best to refer to Moz's official documentation or contact their support for clarification.

                Regards:
                apk fik

                1 Reply Last reply Reply Quote 0
                • michaelaskew6543
                  michaelaskew6543 Banned last edited by

                  If the mobile rankings for your website and your competitors have disappeared in Moz, but you are still seeing rankings in actual search results, there could be a few possible explanations for this situation:

                  Technical issue: It's possible that there is a technical issue or glitch within the Moz tool that is causing the mobile rankings to disappear. In such cases, it's recommended to reach out to Moz's customer support to report the issue and seek their assistance in resolving it.

                  Update or changes in Moz's data: Moz regularly updates its data and algorithms to provide the most accurate and relevant information. It's possible that there have been updates or changes in how Moz collects and displays mobile rankings. In such cases, it's best to refer to Moz's official documentation or contact their support for clarification.

                  michaelaskew6543 1 Reply Last reply Reply Quote 0
                  • Kateparish
                    Kateparish last edited by

                    It's unlikely that this is a configuration issue with Moz or any other SEO tool, especially if you're seeing that the mobile rankings for competitors have disappeared as well.

                    If you're suddenly unable to see mobile rankings for any sites, it's more likely due to changes in Google's algorithms or policies. As of my knowledge cutoff in September 2021, Google has been moving towards a "mobile-first" indexing strategy for several years. This means Google predominantly uses the mobile version of the content for indexing and ranking.

                    There are a few potential explanations for what you're observing:

                    Google Update: There might have been an update from Google that has changed how they handle mobile rankings or mobile-first indexing, leading to a widespread change in mobile rankings.

                    Reporting Error: There could be an error in how mobile rankings are being reported, either on Google's end or within the tool you're using to track rankings.

                    Technical Issue: There might be a technical issue on your client's website or on the websites of their competitors that is affecting mobile indexing or rankings.

                    To determine what's happening, I would recommend the following steps:

                    Check Google's Webmaster Central Blog, SEO news sites, and SEO forums to see if there's been a recent update or change that could be affecting mobile rankings.

                    Check with Moz's support or help forums to see if they are aware of any reporting issues.

                    Run a technical SEO audit of your client's website to see if there are any issues that might be affecting mobile indexing or rankings.

                    If you still can't determine the cause, consider reaching out to a professional SEO consultant or agency for further assistance.

                    1 Reply Last reply Reply Quote 0
                    • 1 / 1
                    • First post
                      Last post

                    Browse Questions

                    Explore more categories

                    • Moz Tools

                      Chat with the community about the Moz tools.

                    • SEO Tactics

                      Discuss the SEO process with fellow marketers

                    • Community

                      Discuss industry events, jobs, and news!

                    • Digital Marketing

                      Chat about tactics outside of SEO

                    • Research & Trends

                      Dive into research and trends in the search industry.

                    • Support

                      Connect on product support and feature requests.

                    • See all categories

                    Related Questions

                    • pixou

                      how to improve rank

                      backlinks rankings

                      I have a site, can you help me to:
                      improve ranking
                      get high authority backlinks

                      SEO Tactics | | pixou
                      0
                    • Billywig

                      English pages given preference over local language

                      seo seo rankings rankings google

                      We recently launched a new design of our website and for SEO purposes we decided to have our website both in English and in Dutch. However, when I look at the rankings in MOZ for many of our keywords, it seems the English pages are being preferred over the Dutch ones. That never used to be the case when we had our website in the old design. It mainly is for pages that have an English keyword attached to them, but even then the Dutch page would just rank. I'm trying to figure out why English pages are being preferred now and whether that could actually damage our rankings, as search engines would prefer copy in the local language. An example is this page: https://www.bluebillywig.com/nl/html5-video-player/ for the keywords "HTML5 player" and "HTML5 video player".

                      Local SEO | | Billywig
                      0
                    • HayleyBowyer

                      Moz Domain Authority [Megathread]

                      domain authority da

                      Hey Moz Community, We've noticed that there are questions about Domain Authority, what it is, and how to positively impact it. We're here to answer your questions! For a full overview, please see our help hub article here: https://a-moz.groupbuyseo.org/learn/seo/domain-authority First, it's important to keep in mind that Domain Authority (DA) is a search engine ranking score developed by Moz that predicts how likely a website is to rank in search engine result pages (SERPs). It is not a Google ranking factor. Domain Authority scores range from one to 100, with higher scores corresponding to a greater likelihood of ranking. Since DA is based on machine learning calculations, your site's score will often fluctuate as more, fewer, or different data points become available and are incorporated into those calculations. For instance, if facebook.com were to acquire a billion new links, every other site’s DA would drop relative to Facebook’s. Because more established and authoritative domains like Facebook will have increasingly larger link profiles, they take up more of the high-DA slots, leaving less room at the higher end of the scale for other domains with less robust link profiles. Therefore, it's significantly easier to grow your score from 20 to 30 than it is to grow it from 70 to 80. For this reason, it’s important to use Domain Authority as a comparative metric rather than an absolute one. The best way to influence your DA is to improve your overall site health with a focus on the quality and quantity of external links pointing to your site. Check out this video for more details on how to impact DA Happy analyzing!

                      Moz Pro | | HayleyBowyer
                      0
                    • ChristinaRadisic

                      Robots.txt blocking Moz

                      Moz are reporting the robots.txt file is blocking them from crawling one of our websites. But as far as we can see this file is exactly the same as the robots.txt files on other websites that Moz is crawling without problems. We have never come up against this before, even with this site. Our stats show Rogerbot attempting to crawl our site, but it receives a 404 error. Can anyone enlighten us to the problem please? http://www.wychwoodflooring.com -Christina

                      Moz Pro | | ChristinaRadisic
                      0
                    • Tormar

                      Load time for mobile app - measuring

                      Do you know any tool or methods for load time testing on mobile app? Like Google PageSpeed Tool for webpages. Thank you.

                      Moz Pro | | Tormar
                      0
                    • FindFactory

                      Checking multiple keywords in Rank tracking

                      Besides the rankings in the campaigns i want to check 100+ keywords at once in rank tracking. Is this possible and if not why? It says i can check 400 keywords a day but manually entering them is time consuming and that's exactly why i use SEOMOZ, to save time.

                      Moz Pro | | FindFactory
                      1
                    • Hebels

                      The videos we bought of the presentations on MozCon 2011 seem to be disappeared. Can I still watch them somewhere?

                      Last year we bought the videos of presentations on MozCon 2011. They seemed to be disappeared now. Is there a possibility to still watch them?

                      Moz Pro | | Hebels
                      0
                    • trainsimple

                      Why do my Rankings Report show different results than the Rank Tracker tool?

                      I noticed that my ranking report puts be at 33 in google for one term, but when I use the Rank Tracker under Research tools it places me at 15.

                      Moz Pro | | trainsimple
                      0

                    Get started with Moz Pro!

                    Unlock the power of advanced SEO tools and data-driven insights.

                    Start my free trial
                    Products
                    • Moz Pro
                    • Moz Local
                    • Moz API
                    • Moz Data
                    • STAT
                    • Product Updates
                    Moz Solutions
                    • SMB Solutions
                    • Agency Solutions
                    • Enterprise Solutions
                    • Digital Marketers
                    Free SEO Tools
                    • Domain Authority Checker
                    • Link Explorer
                    • Keyword Explorer
                    • Competitive Research
                    • Brand Authority Checker
                    • Local Citation Checker
                    • MozBar Extension
                    • MozCast
                    Resources
                    • Blog
                    • SEO Learning Center
                    • Help Hub
                    • Beginner's Guide to SEO
                    • How-to Guides
                    • Moz Academy
                    • API Docs
                    About Moz
                    • About
                    • Team
                    • Careers
                    • Contact
                    Why Moz
                    • Case Studies
                    • Testimonials
                    Get Involved
                    • Become an Affiliate
                    • MozCon
                    • Webinars
                    • Practical Marketer Series
                    • MozPod
                    Connect with us

                    Contact the Help team

                    Join our newsletter
                    Moz logo
                    © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                    • Accessibility
                    • Terms of Use
                    • Privacy

                    Looks like your connection to Moz was lost, please wait while we try to reconnect.