Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
GMB images not appearing on SERP results?
-
Hi Guys, we uploaded images in our GMB dashboard but they are not appearing on the SERP results example: Any ideas on how to get them to show on search result page?
See example: https://cl.ly/8c5694604d17
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
Sometimes it just takes a couple days to show in SERP results. I looked up the listing and it appears there are now pictures showing on your GMB listing.
-
Good morning!
Did your images appear? If not, answering EffectDigital's questions could help the community troubleshooting this with you. Also, if you can provide a link to the actual listing, that would be really helpful, if you have permission to do so.
-
How long has it been since you uploaded the images? Implementation in Google's SERPs isn't instant
There are three potential issues
-
You haven't waited long enough
-
Your organisation has had staff turn-over and through time multiple GMB listings were created for you. The one you have the logins to, might be the wrong one
-
Your brand's search entity is not yet considered to be important enough to solicit the "see photos" box for your knowledge panel
From the images it seems as if you represent the Specsavers inside of Broadway Sydney (a shopping mall, I think) in Australia (New South Wales?)
I actually am seeing the photos now, so maybe this issue is no longer a problem for you (most likely that #1 applied, at the time you authored your question - I think we can rule out #3 as it's Specsavers)
Check this
https://www.google.com.au/search?q=specsavers%20broadway%20sydney
- https://d.pr/i/OGO9eL.png (SERP screenshot)
That's using Australian Google (Google.com.au) but the screenshot is taken from a UK IP address
I switched to a Melbourne IP address (Aus) using Surfshark and I saw the same thing. My thought is, this is working now and you just hadn't waited quite long enough for the store images to be appended to your brand SERP
-
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Using PO Box/Virtual Address for local citations, but not GMB?
Hello. So, I am aware that it is in violation of Google My Bussiness's terms of service to use register a PO box/virtual address with GMB, but is it problematic to use such addresses for general link building with local citations, such as local directories and resource pages? Would the cons outweigh the pros (more backlinks)? And what about using one of these kinds of addresses on my website, but not GMB? Is it all so interrelated nowadays that I should steer clear of publishing a virtual address anywhere? That just seems hard to wrap my head around as PO Boxes have served a valuable function for small businesses for some 150 years. Thank you, Jon
Local Listings | | custardextract0 -
Google My Business answers not appearing
We've been trying to use the GMB Q&A feature as a lot of customers seem to be engaging with the listing/asking relevant questions. However, sometimes we answer a question directly from the business listing account but it does not appear (no error message is shown when posting either). When we go to re-post the answer, the text is sometimes still visible in the answer box field. Any ideas what might be causing the issue?
Local Listings | | Wagada1 -
How to Have Multiple Listings appear on Google maps
Hi my client has two locations for his restaurants: Me Gusta Tacos He wants to have both his locations show up in the map pack, which they currently do when you type in Restaurants, Dinner, food near me etc... However, when you google Me Gusta Tacos the Google listing shows up on the right for one of his locations, but there isn't a Map Pack for his two locations. I wasn't sure if a map pack only shows up when there are 3 or more locations, for instance, a chipotle which I added an image below to compare too. HGOgln5 Jgdoi4Y
Local Listings | | Sociable_Bistro0 -
Different Phone Numbers in GMB/onsite
Hello All! I have an issue. I have a local business with multiple addresses, In order to start doing some conversion optimization I need to know where are the leads coming from, my assumption is that part of the leads come from phone calls directly from the google my business listing that appears in the local pack and some come from the website itself. Here's where the problem lays, I cannot understand how many calls come from each platform, Google My Business analytics provides a very high number that doesn't fit with my reports (i have a CRM that can track calls), the numbers are inflated in hundreds of %. The solution i thought of was implementing a different phone number in my website to track the leads, the problem is the NAP, which will be different. Another solution I thought of was implementing an additional phone number in Google My Business, and adding that additional phone number to the local landing page, displaying the new phone number as the main number on the page and leaving the old number in the schema markup. Does this solution seems fit? do you have another suggestion?
Local Listings | | OrendaLtd0 -
Multiple language in site links on SERP
hi there guys! I have this client that sells roofing reparation. His site is in two languages. In this image here, the green square are the results in english and red square in french. The picture is from a english SERP. What would you guys do to make sure that the SERP shows the right language to users on Google? It is very important for us to have both language separated. Our region is bilingual so, it's a big problem! The original language of the site is in french and I don't have any problem with this version. But when i checked the english side, there is this problem... mixing language in the SERP is not very good for my ROI. Thanks guys! toiture2.png
Local Listings | | TonikSEO0 -
Having two GMB listings at same address
We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
Local Listings | | ViviCa1
The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!0 -
Why is the incorrect city name being appended to search results when that search is done from a completely different city? Screenshot Included
Hi Guys, This is weird. When searching "generator rentals" from within Vancouver/Lower Mainland and on a mobile device, our organic listing is ranked #1. That is the good news. The bad news is that for some reason the title returend is: Generator Rentals & Temporary Power Distribution - Edmonton". The "-Edmonton" is dynamically added, but I have no idea why. Edmonton is in a completely different province than Vancouver... over 720 miles apart. The only thing I can think of is that there is some sort conflict with our Google places account. You see, we do have an Edmonton branch. I have setup two branches... one for the Coquitlam/Vancouver branch and one for the Edmonton. And as far as I can tell, both are setup correctly. A screenshot from my iPhone has been linked (http://imgur.com/9YvyLDB). Any ideas would be appreciated. Thank you, Jarrett 9YvyLDB
Local Listings | | TrinityPower0 -
Google My Business- Will a large service area dilute local search results?
I am considering adding our actual service area to our Google My Business profile, but I don't want this to dilute our local search results. As it is, we come up in the top 3 or so when searched in our HQ's city and several nearby cities when you search for us in Google Maps (although when I look at the top 10 organic for Google for some reason when you search for these cities + our keywords Google doesn't show any local results). Our actual service area is fairly large, comprising the states of CA & Hawaii & parts of CO, AZ, and UT. I would be adding the service area by zip code rather than radius, as a radius wouldn't make any sense in this case (particularly considering the distance between HI and CA). Is it better to keep our relatively high ranking in local results? Will adding the service area not affect local results negatively? Also, do you know why Google isn't showing me local results when I look for our keywords + our nearby cities? When I look for these keywords in larger cities like LA or San Diego, Google always shows me local results.
Local Listings | | BohmKalish1230