Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
GMB images not appearing on SERP results?
-
Hi Guys, we uploaded images in our GMB dashboard but they are not appearing on the SERP results example: Any ideas on how to get them to show on search result page?
See example: https://cl.ly/8c5694604d17
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
Sometimes it just takes a couple days to show in SERP results. I looked up the listing and it appears there are now pictures showing on your GMB listing.
-
Good morning!
Did your images appear? If not, answering EffectDigital's questions could help the community troubleshooting this with you. Also, if you can provide a link to the actual listing, that would be really helpful, if you have permission to do so.
-
How long has it been since you uploaded the images? Implementation in Google's SERPs isn't instant
There are three potential issues
-
You haven't waited long enough
-
Your organisation has had staff turn-over and through time multiple GMB listings were created for you. The one you have the logins to, might be the wrong one
-
Your brand's search entity is not yet considered to be important enough to solicit the "see photos" box for your knowledge panel
From the images it seems as if you represent the Specsavers inside of Broadway Sydney (a shopping mall, I think) in Australia (New South Wales?)
I actually am seeing the photos now, so maybe this issue is no longer a problem for you (most likely that #1 applied, at the time you authored your question - I think we can rule out #3 as it's Specsavers)
Check this
https://www.google.com.au/search?q=specsavers%20broadway%20sydney
- https://d.pr/i/OGO9eL.png (SERP screenshot)
That's using Australian Google (Google.com.au) but the screenshot is taken from a UK IP address
I switched to a Melbourne IP address (Aus) using Surfshark and I saw the same thing. My thought is, this is working now and you just hadn't waited quite long enough for the store images to be appended to your brand SERP
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??
Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this? Our site URL : www.yolobus.in
Local Listings | | AnkitS.19900 -
Is it legitimate to both ask and answer question in GMB
I've got a list of FAQ's that my manager would like to see in GMB. Is is ok to simply ask the question and answer them? I thought I'd be able to add them, rather like a photo, but realised, being Google, it's not that straight forward.
Local Listings | | Catherine_Selectaglaze0 -
Google listing only appears when I move / zoom in or out of the map
Hi everyone, We are having an issue with this local business. The Google listing isn't immediately appearing on the map. You have to move the map or zoom in and out for the listing to appear. I find this really odd as our competitors - with no reviews and way further in proximity - are appearing with no issues. The listing is only about 4km where I'm doing the search, while competitors with no reviews are about 20km away. We are ranking in the top 5 organically for the search term I used (pool renovations brisbane), but nowhere in local unless the map is moved. When the listing appears, sometimes the pin also looks grey instead of red, while others are red (if that makes sense). On top of this, their organic rankings have also been on a downward trend since June. I'm currently doing a backlink audit to see if it's contributing to the issue. If anyone also has other ideas, could you please let me know? Thanks.
Local Listings | | nhhernandez1 -
GMB 'Located In' Feature
Hello - can anyone provide some guidance on how to remove a 'Located in' field from a GMB listing? This has appeared in a client's GMB listing - but the other location is separate and so it is not applicable. I have worked out how to add a 'Located in' feature - but not remove it. Appreciate any help.
Local Listings | | P.Myers0 -
Places.SinglePlatform.com "Menu" links on your GMB listing?
I just experienced this and after lots of frustration was able to figure out how it happened and how to fix it (keep reading). **HOW: **So apparently Google did a deal with Constant Contact which owns Singleplatform.com that allows them to publish edits to ANY local business and they have used this to SPAM entire categories of local businesses by adding in a "Appointments" and/or "Menu" link to the Google My Business listing for search/maps and they have done it in such a way that it is extremely difficult to remove/fix. (NOTE: they are not listed in Google's list of 3rd parties which automatically add info to your listing....https://www.google.com/maps/reserve/partners) **THE PROBLEM: You have a link to a menu or appointment page that you did not add and can not edit. **The options for setting a URL for "Menu" and/or "Appointment" (and a few others https://support.google.com/business/answer/6218037) are tied to the Primary Category set on your GMB listing and are only available to certain categories. FIXING: You would think if you are a verified owner of your GMB listing, it would be simple - but Google/SInglePlatform.com have gone to great lengths to make it more difficult.... Step 1 - Make sure you are a verified owner of GMB listing Step 2 - Change your Primary category on the business to one of the categories which supports the link in question (no definitive list, but I know setting Primary to "Restaurant" will get you Menu and "Interior Designer" will get you an Appointment link) Step 3 - Save the new category Step 4 - Now you will have the option under your "URLs" section of GMB listing. Step 5 - Change the URL from the SPAMMY link to a relevant page you control and Save Step 6 - Change Primary Category back to what you want.
Local Listings | | arowland2 -
How to Have Multiple Listings appear on Google maps
Hi my client has two locations for his restaurants: Me Gusta Tacos He wants to have both his locations show up in the map pack, which they currently do when you type in Restaurants, Dinner, food near me etc... However, when you google Me Gusta Tacos the Google listing shows up on the right for one of his locations, but there isn't a Map Pack for his two locations. I wasn't sure if a map pack only shows up when there are 3 or more locations, for instance, a chipotle which I added an image below to compare too. HGOgln5 Jgdoi4Y
Local Listings | | Sociable_Bistro0 -
Keywords in GMB title...
Hello, I have a client who is trying to rank in Maps for "city name house call vet." Their GMB name is NOT their business name... it is: "Business Name the House Call Vets, Dr. Jack Millen" I know that it is a best practice to have the GMB title be ONLY their exact business name. However, I worry if we take out the keyword "House Call Vets" from the GMB business name, they will tank for Google Maps "house call vet" searches. All the top ranking GMB pages have "house call vet" in the GMB business name (even though it is not in the actual business name of all those businesses). Should I worry about deleting "house call vet" from their GMB page even though it is not a part of their actual business name? Will Google still rank them for "House Call Vet" searches in Maps? Right now they are ranking like 6 which is not great but not horrible in a very large market but also not as high as I think they could be. Thanks in advance for the help!
Local Listings | | Mike-i0 -
How to deal with wrong location in Google SERP
Hi, If I understand correctly, Google provides search results based on the location of the user. That's fine, because most of my clients are local. But if I look at my own search results, Google thinks I'm in a totally different town. Most likely based on my IP address. Of course I can solve that for myself, but the same goes for my potential clients. Is there a way to deal with this, from an seo perspective? For instance find out where most of the the IP providers are located and target that location?
Local Listings | | Houdoe1