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        5. Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??

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        Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??

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        • AnkitS.1990
          AnkitS.1990 last edited by

          Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this?

          Our site URL :  www.yolobus.in

          1 Reply Last reply Reply Quote 0
          • RossKernez
            RossKernez last edited by

            You cannot tell Google what Image you want to show it there. Things do not work that way.

            Ross

            1 Reply Last reply Reply Quote 0
            • AnkitS.1990
              AnkitS.1990 @RossKernez last edited by

              But, I want some different image on that place, which I uploaded yesterday. If I report that image, will google show a different image?

              1 Reply Last reply Reply Quote 0
              • RossKernez
                RossKernez last edited by

                Hi Ankit,

                You need to report this image by clicking on a flag on the right top corner of the image and then choose "Not a photo of this place".

                Ross

                AnkitS.1990 1 Reply Last reply Reply Quote 0
                • AnkitS.1990
                  AnkitS.1990 @RossKernez last edited by

                  Hi Ross Kernez, thank you for your response, but, I am referring to this image as shown in the attachment, This is local my business wrong image problem. please refer the image -

                  92k5kaK

                  1 Reply Last reply Reply Quote 0
                  • RossKernez
                    RossKernez last edited by

                    Hi there,

                    You need to claim your Knowledge Graph and then make a request to update your logo.

                    Ross

                    AnkitS.1990 1 Reply Last reply Reply Quote 0
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