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        4. Why can't anyone check in on my Facebook Page?

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        Why can't anyone check in on my Facebook Page?

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        • cathibanks
          cathibanks last edited by

          Once upon a time, we were able to check in at our office on Facebook.  Then, one day, we just...couldn't.

          I didn't (at least intentionally) change any settings on the page.  I can't seem to even find a setting for this.  What happened, and how do I fix it?

          Thank you so much in advance.

          (Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel

          1 Reply Last reply Reply Quote 0
          • EricaMcGillivray
            EricaMcGillivray @cathibanks last edited by

            Yay!!! 😄

            1 Reply Last reply Reply Quote 0
            • cathibanks
              cathibanks @EricaMcGillivray last edited by

              Guess what!!??  I can check in at my business now!

              THANK YOU TIMES ONE MILLION.

              EricaMcGillivray 1 Reply Last reply Reply Quote 1
              • cathibanks
                cathibanks @EricaMcGillivray last edited by

                Well phooey phooey phooey.

                I mean, we pay so much for Facebook...oh..wait...

                Well, thank you so much for your help.

                1 Reply Last reply Reply Quote 0
                • EricaMcGillivray
                  EricaMcGillivray @cathibanks last edited by

                  Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.

                  cathibanks 2 Replies Last reply Reply Quote 0
                  • cathibanks
                    cathibanks @EricaMcGillivray last edited by

                    Did you see the image I posted yesterday?

                    EricaMcGillivray 1 Reply Last reply Reply Quote 0
                    • cathibanks
                      cathibanks @EricaMcGillivray last edited by

                      I did too!  Attached please find the image where I do have us as a local business.

                      Legacy%20Travel.png

                      1 Reply Last reply Reply Quote 0
                      • EricaMcGillivray
                        EricaMcGillivray @cathibanks last edited by

                        So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.

                        qdVOii6

                        cathibanks 2 Replies Last reply Reply Quote 1
                        • cathibanks
                          cathibanks @EricaMcGillivray last edited by

                          So far I still can't check in.  Do you think I did it correctly?

                          EricaMcGillivray 1 Reply Last reply Reply Quote 0
                          • EricaMcGillivray
                            EricaMcGillivray @cathibanks last edited by

                            You're welcome. Let me know how it goes! 😄

                            cathibanks 1 Reply Last reply Reply Quote 0
                            • cathibanks
                              cathibanks @EricaMcGillivray last edited by

                              Ooh, thank you so much!  I changed it.  I'm going to leave this question open until I get the ability to check in again.

                              THANK YOU THANK YOU THANK YOU

                              EricaMcGillivray 1 Reply Last reply Reply Quote 0
                              • EricaMcGillivray
                                EricaMcGillivray last edited by

                                In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.

                                cathibanks 1 Reply Last reply Reply Quote 1
                                • cathibanks
                                  cathibanks last edited by

                                  Does anyone have any ideas on this?

                                  1 Reply Last reply Reply Quote 0
                                  • cathibanks
                                    cathibanks @benjaminmarcinc last edited by

                                    Hmmmm, I'm not aware of an update that we haven't done.  We did change our address, but this problem started MONTHS before we moved.

                                    I edited the original question to include the url.  It is https://www.facebook.com/LegacyTravel

                                    Sorry, I should have included it to start with!

                                    1 Reply Last reply Reply Quote 0
                                    • benjaminmarcinc
                                      benjaminmarcinc last edited by

                                      Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?

                                      cathibanks 1 Reply Last reply Reply Quote 0
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