Why can't anyone check in on my Facebook Page?

[cathibanks]

Once upon a time, we were able to check in at our office on Facebook.  Then, one day, we just...couldn't.

I didn't (at least intentionally) change any settings on the page.  I can't seem to even find a setting for this.  What happened, and how do I fix it?

Thank you so much in advance.

(Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel

[EricaMcGillivray]

Yay!!!

[cathibanks]

Guess what!!??  I can check in at my business now!

THANK YOU TIMES ONE MILLION.

[cathibanks]

Well phooey phooey phooey.

I mean, we pay so much for Facebook...oh..wait...

Well, thank you so much for your help.

[EricaMcGillivray]

Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.

[cathibanks]

Did you see the image I posted yesterday?

[cathibanks]

I did too!  Attached please find the image where I do have us as a local business.

Legacy%20Travel.png

[EricaMcGillivray]

So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.

qdVOii6

[cathibanks]

So far I still can't check in.  Do you think I did it correctly?

[EricaMcGillivray]

You're welcome. Let me know how it goes!

[cathibanks]

Ooh, thank you so much!  I changed it.  I'm going to leave this question open until I get the ability to check in again.

THANK YOU THANK YOU THANK YOU

[EricaMcGillivray]

In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.

[cathibanks]

Does anyone have any ideas on this?

[cathibanks]

Hmmmm, I'm not aware of an update that we haven't done.  We did change our address, but this problem started MONTHS before we moved.

I edited the original question to include the url.  It is https://www.facebook.com/LegacyTravel

Sorry, I should have included it to start with!

[benjaminmarcinc]

Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?