Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Why can't anyone check in on my Facebook Page?
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Once upon a time, we were able to check in at our office on Facebook. Then, one day, we just...couldn't.
I didn't (at least intentionally) change any settings on the page. I can't seem to even find a setting for this. What happened, and how do I fix it?
Thank you so much in advance.
(Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel
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Yay!!!
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Guess what!!?? I can check in at my business now!
THANK YOU TIMES ONE MILLION.
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Well phooey phooey phooey.
I mean, we pay so much for Facebook...oh..wait...
Well, thank you so much for your help.
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Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.
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Did you see the image I posted yesterday?
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I did too! Attached please find the image where I do have us as a local business.
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So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.
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So far I still can't check in. Do you think I did it correctly?
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You're welcome. Let me know how it goes!
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Ooh, thank you so much! I changed it. I'm going to leave this question open until I get the ability to check in again.
THANK YOU THANK YOU THANK YOU
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In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.
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Does anyone have any ideas on this?
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Hmmmm, I'm not aware of an update that we haven't done. We did change our address, but this problem started MONTHS before we moved.
I edited the original question to include the url. It is https://www.facebook.com/LegacyTravel
Sorry, I should have included it to start with!
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Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?
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